Customer Reviews for Compass Self Storage

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of Compass Self Storage

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Taneisha R.
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Customer did not leave a comment.

AMBER H.
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Customer did not leave a comment.

DANE M.
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Customer did not leave a comment.

Mark S.
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I was charged an extra $26.60 for 7.6 gallons of gas since my son Mark Sanders, who was the driver, noticed the trucks fuel was at a half of tank when he started the truck. He put $20.00 dollars of gas in the truck before returning it to bring it back to a half tank. He later noticed on the paperwork that it stated it was on 3/4th of a tank which wasn't true but he did not take a picture of the fuel gage thinking it matched the paperwork that he looked at after he turned it in. So without proof there is nothing we can do at this point but in the future if we ever rent from this location again will check paperwork with fuel gage to make sure it matches. Not at all happy with this but stuck without proof. Next time we will know to check and dispute immediately before driving away.

MAKAILA M.
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Finding a way to refund money back IF filled truck over return limit

SEYDOU S.
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Customer did not leave a comment.

DARREL R.
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Customer did not leave a comment.

seydou S.
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CHAD G.
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Rented us a truck with both headlights out. Had to wait over 3 hours to get them fixed

James C.
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Customer did not leave a comment.

GRETA O.
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ANGELO B.
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Everything was perfect

DANIEL H.
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Great customer service!

siddi R.
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Customer did not leave a comment.

ERNEST W.
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Customer did not leave a comment.

Pat C.
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TYVAUGN H.
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Cathy S.
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Christopher P.
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The associate was very helpful and friendly.

John M.
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Customer did not leave a comment.

Vonetta P.
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I think the employee had a good personality but her customer service could have been better and she should've listened to what I needed to be able to help me better.

Latrayl F.
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Customer did not leave a comment.

Marlon B.
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Truck sound like it's about to break down power steering and brakes were horrible

Kristina W.
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Everything went well only thing they should let us as the customer know that with the option of you checking the rental in yourself it would save the customer a $20 charge if they check it in. I wasn't aware of that until after the fact, I had already dropped the key in the box found that out earlier this morning when,I seen the text for check in. I had asked where to put the key that's when she should have informed me of the cost. Other than that U haul is great.

Hank K.
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Everything was as needed. Would rent from them again if needed.

George E.
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Rented the truck on Friday picked it up at 2pm. Next morning when we went to open the back there was a lock on the door and we had no key to open the door. The key that was suppose to be for the back was not provided to us. We called the U-Haul number where they tried to contact the place where we picked it up. They could not help so then they suggested we call roadside. Well roadside was over 2 hour wait. Went to the storage company and they had no way of opening the back. We took the truck back we were unable to open and move anything! Very unsatisfied with the entire situation and would appreciate a full refund due to the fact we were not able to do anything with the truck.

Mallie S.
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Customer did not leave a comment.

SANDRA J.
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Customer did not leave a comment.

Laverne W.
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Customer did not leave a comment.

Deirdra B.
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Everything, They steal money. The odometer are preset to charge you additional mileage. I went 8 miles each way and was charged 46 miles when called in about it, I was hung up on. No return phone calls . Never ever again

ANDREA W.
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Careful with "check in" time with billing. Charged me 2 days of service when I returned the same day as I used it. I put the keys in the lock box as instructed because I returned it that evening after they were closed. They should make 'check in' time the night before at 11:59 p.m. if the keys are in the lock box prior to the store opening the next day. Doing so would prevent this from happening again.

James D.
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Jerry called to let me know the computer system was down company wide. And called when it was back up. Ended up only a small delay. Good communication.

Clyde B.
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I was charged 54miles used. The location of the place I went was 13miles one way. Round trip that would be 26miles and I live 1.8 Miles from the Ihaul location so even if I add 10 extra miles it only add up to 36miles total. No where near the 54 miles I was charged. If that is how you operate I will not be back.

Robert T.
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It was all very easy!

Keischa A.
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Customer did not leave a comment.

Kevin M.
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The truck inside, while the floor was swept out, was "sticky" with dash, cup holders and seats all were not clean. The windshield wiper blades are torn and only partly visible when driving. The facility and Compass representative made positive presentations.

Tamara M.
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Great customer service

SHANAY W.
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Customer did not leave a comment.

ESTACIA S.
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Customer did not leave a comment.

Kevin R.
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Recommend customers download app. Website wouldn't pull location. Wasted 45 minutes then had to wait on approval

Andy W.
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Very disappointed with Uhaul changing our reservation location less than 24 hrs before we were to pick up our truck for a big move. Also requiring us to return it to the same location that was 20 miles out of our way. I think we shouldn't have to pay for the additional miles we had to drive.

Eric P.
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Make note on website which locations do not offer dollys so next customer does not have to go to two UHaul locations to get UHaul truck and another location for dolly.

Ruthie H.
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Customer did not leave a comment.

Gabrielle S.
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Stephen M.
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The associate was a nice guy

Erica W.
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Rachelle G.
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rhonda M.
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Lasaun J.
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Representation

Marrissa J.
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Have an extra appliance dolly available

Jill S.
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Great experience! Everything was so easy and smooth! Great rate too! Jerry was so friendly and helpful!

Eddie M.
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Customer did not leave a comment.

Natalie L.
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I have yet to receive an invoice after returning the equipment. I returned the same day 3/9/2020 and maybe put 1 mile on the truck

Jade M.
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Great location, staff and amazing prices.

Amanda O.
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Customer did not leave a comment.

PATRICIA M.
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Mr. Jerry Is a very nice professional man,Mr.Jerry was very polite and explained to me about the use and return of the truck. I;m giving Compass Self Storage/Uhaul location an excellent 5 stars!

Salim W.
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I don't think the gas gauge was working properly. I drove 22 miles in a 10 foot truck. I put over 2 gallons of gas in the tank in a gas station across the street. When I returned the truck, I was marked as having it be 2 gallons low on gas. There is no way that could be accurate. Unfortunately, I don't have photographic proof, but I feel like I should not have been charged.

Kristina K.
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Great job!

Camille H.
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Customer did not leave a comment.

GLORIA S.
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Customer did not leave a comment.

dawn M.
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The gas issue is a problem - the customer returns the vehicle and puts in the amount they feel is correct according to the gauge and then you rape people by adding another gallon or two stating it was not enough - it's all arbitrary and rip off.

Brenda A.
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Make sure you let them know its credit card only

Crystal A.
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Customer did not leave a comment.

Yolanda D.
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Anthony H.
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Milan L.
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SMITH N.
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So patient

Sharon B.
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Customer service was excellent

Liz A.
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Customer did not leave a comment.

Melody G.
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Clean the inside of the truck.

AVA J.
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Customer did not leave a comment.

Andrew F.
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Either the truck was damaged after it was returned or it was missed on the previous check in. Apparently you have to use some app that crashes your phone to check in the truck or you are responsible for it even after it's returned. Will not be using Uhaul ever again.

Patrick G.
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Customer did not leave a comment.

theresa W.
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ABI S.
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They should check wheather the dolly is attached and lock in place and when i reserve the guy said it is going to be for 24 hours but the lady(so called Manager) told me i have to return it in 6 hours. They have their own rules? And she told me i didn't fill up the tank and doubted wheather i ever pump the gas, when i told her earlier i did, and ask me to fill it up little more then what it was. Renting a truck from this location is a mess. Don't do it. On top of that the truck was full of snow on windshield, are they not supposed to clean it for customer?

Marion S.
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Great People Good Service

Shawnice H.
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A lot they charged my card more than what they told me

Mark B.
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Customer did not leave a comment.

Kevin W.
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The employees were very nice and helpful.

Ross A.
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Customer did not leave a comment.

Joshua G.
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Darlene B.
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Everything was fine????????

ann C.
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Jerry was the best.

Ahjza S.
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Everything was perfect

crystal D.
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NOT a thing ??

mary C.
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Customer did not leave a comment.

Jim R.
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Karen D.
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Customer did not leave a comment.

Lance M.
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Customer did not leave a comment.

Jacqueline M.
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Customer did not leave a comment.

mark R.
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Ruth M.
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Barbra C.
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ANGELO B.
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Always courteous have been using the same location over 2yrs .... completely satisfied

Nancy D.
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Customer did not leave a comment.

Jeff H.
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Equipment requested was not in the truck. When I returned the truck, the location manager said UHAUL should have known they don't provide moving blankets. I still got charged for the missing blankets that I never received. I emailed with a request for a change. Never heard back. Very disappointed. Probably won't use Uhaul again.

Jacqueline M.
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Service was excellent. Price reasonable.

Jasmine T.
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Customer did not leave a comment.

sylvia M.
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Latasha C.
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Customer did not leave a comment.

No reviews have been submitted for this location.

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