Customer Reviews for Compass Self Storage
(U-Haul Neighborhood Dealer)

Rating:

1.0

Did 24 hour pickup. The keys weren't in the box when I went to pick up the truck. Had to wait until it was open. They staff was ten min late. Ended up waiting an hour to pick up my truck. Location is a total joke. Never rent from there again.

Rating:

5.0

Make sure inside bed is clean

Rating:

5.0

Great customer service

Rating:

1.0

The vehicle was dirty in all areas. When I went to return the cargo van, the sign said open, the hours of operation were cleary visible and I returned hours in advance of closing, the lights were on, but no one was able to assist me. I called and left a voicemail. No one returned my call. I left the key in the after hours box as a result.

Rating:

3.0

the truck leaks rainwater big time!

Rating:

5.0

I can’t think of a thing.

Rating:

5.0

The guy who assisted me with the rental and the guy who assisted me with the return were both top notch. I was extremely pleased with the process after having a not so good experience at another location trying to rent a truck. I’ll definitely be back to this location for my truck rental needs. Thanks again for a wonderful experience.

Rating:

5.0

The staff was very professional, helpful, polite, and got me in and out quickly. After returning the van and I left, I realized I forgot my straps. When I went back the staff was understanding and allowed me to check the van and retrieve the straps. Everything was clean and organized in the rental office. It was busy when I got there and returned but they were servicing everyone quickly and proficiently.

Rating:

3.0

I reserve a large truck in order to make one trip only to be told they didn't have it meaning what would be been one trip had to be two casing me to have to pay more in mileage . I didn't have time to find another U-Haul due to false advertising which is unacceptable and inconvenient

Rating:

5.0

Thanks you

Rating:

5.0

Great experience at this location. Very professional and friendly.

Rating:

5.0

I can’t think of a thing

Rating:

5.0

Nothing for now as customer service experience is very commendable.

Rating:

4.0

The manager was awesome! He is very nice and I’d want to go back there again, however the truck they had at that location is in terrible need of servicing. It felt dangerous to drive.

Rating:

2.0

I'm still awaiting a resolution for being overcharged for my rental. The process to be reimbursed is cumbersome, unnecessary, and frustrating. I'm still awaiting contact from the rental agent for all this trouble for a simple rental!

Rating:

5.0

Good service!

Rating:

5.0

Just continue to do your best like you did for me.

Rating:

3.0

I did not feel welcome and the gas tank was said to be a1/4 tank, it wasn't, I had to stop for gas before got to where I was going down Waycross to Forest park. It rained while I was loading up so I had to stop, after I was able to finish I noticed my boxes (at the top front) were wet. The truck had holes.

Rating:

5.0

Verry good

Rating:

4.0

Have more moving Van's access, thank you.

Rating:

4.0

The gas tank was on empty.

Rating:

5.0

The truck could have been swept out

Rating:

2.0

The man at this location was extremely short and rude and it was clear he did not want to get out of his chair or off his phone he was playing on. He refused to go outside with me and walk around the van to look at damages or to see that I had told him that the truck was filthy in the cab and the truck. When I returned he refused to get up and go out around the vehicle with me to inspect or to check me out while I was there so I had a receipt as to the charges. He just said no I'll do it later and kept playing on his phone. This is a person you should not have representing U-Haul at all! I use U-Haul regularly and I may look for another company because I do not appreciate being charged $70 and being treated the way that man treated me. Thank you for your time.

Rating:

4.0

Everything was good. The gentleman helping was very polite and helpful. He explained everything to me and even when I didn't understand something, he repeated again without sounding frustrated.

Rating:

5.0

Nothing

Rating:

3.0

Inside truck with trash cigarette she's pop can tabs crumbs everywhere.

Rating:

1.0

Not satisfied with the with the rental of your trucks mirrors need to be fixed truck do not have dollies in them and I wasn’t informed that if I take the dolly out the building that I would be charged for it I was charged for the dolly

Rating:

1.0

I am no longer using uhaul again.

Rating:

1.0

Mileage entered as starting mileage was wrong used the truck for 15 miles was charged for 72 miles

Rating:

1.0

I arrived at 9:30am to pick up the truck and no one was in sight. When I called U-Hauls customer service, I waited on hold for 20 minutes, then was transeferred to another dedicated line. The call disconnected. I called back to start the same process over again as I had hired movers and still needed a truck. The agent on the line explained they found another locatoin about 20 minutes away that had a truck available, however, they would charge me for the additional mileage and no discounts could be offered my inconvenience or to help with the cost of the hourly hired help I employed an not have to pay 2 hours of free labor. I drove back to the original location, noticed that the "open" sign was on and walked in. I picked up my truck at 11a. The front desk advised someone had called off. She would ony be able to offer my a few $ off my rental. I understand the politics of a call of... I don't understand why there isn't a better proceedure in place to make the customer "whole" or extend any accomodations to ensure the customer remains a returning customer. I found myself in a complete panic and out a lot of money for the inconvenience of a "call off" at this location. Please reach out to me via e-mail anya.graves@cchmc.org to discuss this futher as my cell phone views most 800 #'s as spam.

Rating:

5.0

Very friendly and helpful

Rating:

5.0

The Lady who manages the office does a great job; No Nonsense and seems to really care about how the customers are served.

Rating:

5.0

Nothing. The staff was excellent. Thanks.

Rating:

4.0

The rental Truck that I received broke down. The transmission drifted into Neutral while I was driving and I was stranded on a very busy 2-lane road. Perform thorough mechanical Inspections more often, A broken transmission link was the problem.

Rating:

5.0

Awesome customer service!

Rating:

5.0

I estimated the total cost myself and uhaul is really great about price transparency except for environmental fee which is low but would like it the environment fee to be upfront when estimating and the price estimate tool wouldn’t work on site. In person location was excellent

Rating:

5.0

All good

Rating:

1.0

TERRIBLE

Rating:

4.0

Let me know ahead of pick up time that the Dolly won’t be available at the location when I already pay for it online . This is the second time this has happened .

Rating:

5.0

No complaints. Very pleasant, hassle free experience.

Rating:

5.0

Excellent staff. Easy, convenient process.

Rating:

5.0

Best experience I've had with U-Haul. Kelly was super awesome!! She was very friendly and efficient. The facility was cute, clean, and inviting, and it smelled really good. The back of the truck needed to be swept before putting our belongings in it, but the cab of the truck was the cleanest I've ever seen from U-Haul. Definitely recommend this location!! Thanks!!

Rating:

5.0

Very helpful and kind employees

Rating:

5.0

Stay great.

Rating:

2.0

Because of the extreme inclement weather, we could not return the truck until a day and a half later, and then I was charged an additional $80 for 2 days plus $25 cleaning fee because the floorboard was wet from the snow that had melted that I had on my feet. I feel that the extra days and other charges should be waived because I did not make it snow and I didn't want to hit something in the parking lot with your truck. Very bad policy

Rating:

5.0

Was very pleased with the service and truck. First-time rental from this location.

Rating:

1.0

I showed up to return the truck at 2:11 pm and there was a sign on the door that said will return at 2:30 . But as I was yell this to my son the man inside came to the door and reached his had though the door drop slop and I handed him the key , he said thank you and I drove off. 2hours later I got my final bill charged for an extra day stating I'd returned the truck after 4.Thats was an intentional lie and a dishonest way to charge a customer extra money on purpose. And that's bad business. I'm sure there are cameras there and at the gas station right next door where I got gas minutes before returning the truck to prove what I'm saying. I will never do business with them again.

Rating:

5.0

Everything was great. Kelly and Heaven were friendly and efficient. Great to do business with them.

Rating:

4.0

The ladies working at this location were very personable even early, even on a nasty cold day. Both when I picked the truck up and returned, they were in a good mood when so many others in retail/service have bad attitudes. Kudos!

Rating:

5.0

The equipment was very well maintained and clean. It was a pretty smooth rental experience from picking up to dropping off. I would definitely use that location again. The staff was very friendly explained everything and answered all questions professionally. Would definitely recommend to family and friends.

Rating:

4.0

Truck was clean, but received on empty, so they gave me a gas credit. Becky was very nice, very helpful.

Rating:

5.0

N/A

Rating:

5.0

I always rent from this location. The front desk lady Kelly is always so kind and prompt. Makes the experience worth coming back time and again. In and out! Thanks.

Rating:

5.0

The young man who helped me on my moving day was super helpful, friendly professional.

Rating:

5.0

Everything was excellent including it's cleanliness, employee's professionalism, product knowledge, & wiliness to go above and beyond. The employees were friendly, upbeat and courteous. I had a "Top Notch" experience at this establishment and will definitely return!

Rating:

3.0

Employee was late to open store. Also although the truck was new an F650 should never even be built with a gas engine. Struggled to maintain speed limit on highway and redlined going up any hill over a 15 percent grade. Consider a diesel motor option in your 26’ trucks in particular. You’ll get better performance, better fuel economy, and better life expectancy. The ride was worse than I expected even out of an F650. You can feel every crack in the road. God help you if youre driving through road construction. If you plan on renting this truck you should preemptively call your chiropractor, also bring plenty of bags if you or your passenger are prone to motion sickness.

Rating:

5.0

Friendly people great location easy to work with I was in and out

Rating:

1.0

We were charged for the previous customer because the van was not checked back in. Now we are having issues getting this resolved. We used the check-app prior to leaving the facility to confirm the mileage and gas. For some reason you all don't have our check-in photos. We also spoke to the rep at check-in about the wrong mileage and he said that he was going to call and fix it. Well that didn't happen. Neither did submitting our tax exempt paperwork.

Rating:

4.0

The truck I rented was not available at the specified time. I had to wait 45 min for the truck to be ready for rental. The customer service agent was excellent however. He treated everyone who came in with respect and professionalism.

Rating:

5.0

The clerk was nice and friendly! Thank you!

Rating:

5.0

Don't change anything. It was a great experience. Especially working with Kelly. She was such a big help

Rating:

4.0

The location was fine. Easy to pick up and drop off after-hours. I did have a issues with Uhaul customer service not related to the specific location.