Customer Reviews for Compass Self Storage
(U-Haul Neighborhood Dealer)

495 reviews

711 Branch Ave   Providence, RI 02904

(401) 331-3526

Location Hours

  • Mon-Fri: 10 am - 5 pm
  • Sat: 10 am - 4 pm
  • Sun: 11 am - 2 pm

Services at this Location:

Contact Us

(401) 331-3526

711 Branch Ave
Providence, RI 02904

Services at this Location:

Location Hours

  • Mon-Fri: 10 am - 5 pm
  • Sat: 10 am - 4 pm
  • Sun: 11 am - 2 pm
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
3.0

Customer did not leave a comment.

Jaslyn M. 
Rating:
5.0

Customer did not leave a comment.

Sylvia M. 
Rating:
5.0

Employees where curtious , down to earth , informative, professional!

german R. 
Rating:
5.0

Customer did not leave a comment.

evelina R. 
Rating:
5.0

Cannot improve on perfect service !

FREDERICK S. 
Rating:
4.0

Customer did not leave a comment.

Manuel P. 
Rating:
4.0

Customer did not leave a comment.

francis D. 
Rating:
3.0

I had questions about billing and the lady over the phone told me a manger in this district would call in two to three business days. Since she agreed with my concerns. It's now been over two weeks and no one ever called me. Very frustrating as I feel I was over charged.

Kristina M. 
Rating:
5.0

make sure truck is returned in time for my pickup

Tom C. 
Rating:
1.0

The van we rented was littered with bullet tops. I called uhaul immediately. Made a complaint and have heard nothing. I'm stunned at the lack of concern.

Cara S. 
Rating:
5.0

Customer did not leave a comment.

John G. 
Rating:
5.0

Customer did not leave a comment.

Jason B. 
Rating:
5.0

Customer did not leave a comment.

John S. 
Rating:
5.0

Only suggestion is to provide and email a PDF copy of the contract at the time of pickup. The PDF should include the original mileage, expected mileage, the original amount of fuel and expected amount of fuel to be used. Thank you for a seamless rental

Joanna A. 
Rating:
5.0

Customer did not leave a comment.

Alexander E. 
Rating:
5.0

Customer Service was AWESOME!!! Very accommodating after I arrived at this location due to a mix up (ON MY PART). Thank you very much fellas...Much appreciated for you guys coming through in the clutch!!!!

Allegra S. 
Rating:
5.0

Customer did not leave a comment.

Annette L. 
Rating:
4.0

Customer did not leave a comment.

Kiomara G. 
Rating:
4.0

Customer did not leave a comment.

Jose R. 
Rating:
5.0

Customer did not leave a comment.

Paula L. 
Rating:
4.0

The location was fine, but using the self-pickup on the U-Haul website was a nightmare! Had to call U-Haul assistance on pickup and drop off. From now on, I will always use a place with in store staff.

Ellen R. 
Rating:
5.0

Keep up the good work

Jesus A. 
Rating:
1.0

Not at all interested in doing this smart phone reservation, pickup and drop off again. Nothing is better than a person to person service

Reynaldo A. 
Rating:
3.0

Customer did not leave a comment.

Katherine M. 
Rating:
2.0

The person at the desk was leaving when I arrived at 3 to pick up my reserved truck. Said he would be right back and when he did not after 30 minutes I left. I came back at 4 and picked up the truck I was picking up a sectional sofa and the truck was loaded with what appeared to be dry wall dust.

Joe O. 
Rating:
5.0

Nothing to improve... great customer service

Jesus A. 
Rating:
3.0

Customer did not leave a comment.

PAULA A. 
Rating:
5.0

When I dropped off the Uhaul truck on Monday morning, neither of the the two employees behind the counter were not wearing masks. They were talking to customers without putting masks on. That did not give me confidence in the cleanliness. They were not very polite. When I rented the truck on Sunday, the single was great. He was wearing a mask and was very polite.

Dale D. 
Rating:
1.0

I dropped off my rental to 711 Branch Ave RI on the due date and I was charged a “late” fee of $40. the front desk man told me he only had two trucks (mine & someone else's) to inspect the day my rental was due but I was charged a late fee the next day anyways. Makes no sense.

MCKASIA W. 
Rating:
4.0

Customer did not leave a comment.

Adam B. 
Rating:
1.0

Staffs at this location isn't considering and understanding.

Patricia S. 
Rating:
2.0

I waited about an hour for my 10am reservation. A customer had a confirmation for the same van. I was charged for an extra day rental fee even though I brought the van back in 4 hours. All around just a poor experience. Will use other location or other companies in the future.

ANDREW D. 
Rating:
3.0

Customer did not leave a comment.

James R. 
Rating:
2.0

Customer did not leave a comment.

Edward T. 
Rating:
5.0

Customer did not leave a comment.

Cory M. 
Rating:
5.0

Excellent costumer service.

wesdelinda M. 
Rating:
5.0

Justin MacDonald is always helpful, courteous, and knowledgeable.

GARY K. 
Rating:
5.0

Customer did not leave a comment.

Madeline M. 
Rating:
3.0

Customer did not leave a comment.

Janill R. 
Rating:
3.0

The person at the counter was very good.

Paul S. 
Rating:
4.0

Customer did not leave a comment.

Robert L. 
Rating:
2.0

You guys are very confused. I rented a Truck on Saturday to pickup on Sunday, then I was there Sunday and no truck available. They offer me a Van. That's completely disrespect and confused.,That's happened in Attleboro MA, and I found one truck in Providence RI

Werliton N. 
Rating:
5.0

Attendent was great

Robert D. 
Rating:
5.0

Customer did not leave a comment.

dimas G. 
Rating:
5.0

Customer did not leave a comment.

Abhijit K. 
Rating:
5.0

Staff was outstanding.

Patrick H. 
Rating:
5.0

Customer did not leave a comment.

RAYMUND T. 
Rating:
3.0

Customer did not leave a comment.

John O. 
Rating:
3.0

Customer did not leave a comment.

Mitchel R. 
Rating:
5.0

Compass staff was great but most of the uhaul trucks are outdated and mechanically questionable..

Anourak S. 
Rating:
3.0

I already left a message about the back door not staying up it came down crashing on my head and breaking my China . To date I have yet to hear from anyone from u haul or the location. I have rented many a truck from u haul and I might just think long and hard before I do so again with the lack of response

Kenneth O. 
Rating:
3.0

Customer did not leave a comment.

jannell K. 
Rating:
3.0

Customer did not leave a comment.

Lauren D. 
Rating:
5.0

Customer did not leave a comment.

Takeru N. 
Rating:
5.0

Nothing in my personal opinion. The gentleman who assisted was very courteous and a complete professional. Thank you very much.

jaun C. 
Rating:
3.0

Order 24546408 was canceled, but I haven't received a credit. Can someone call me at 401.309.7003. Thank you.

Nick Z. 
Rating:
5.0

Very good customer service! Thank you! We were very pleased with the process.

Marcel A. 
Rating:
3.0

Should advertise the real base price after the daily price, mileage, insurance are all added. Very deceptive to say $29 when it comes to $70. The truck was a mess & sounds like a deathtrap, but got the job done. Staff saved the sale after the online experience. Would be nice is things ran smoother for frequent customers.

Nick Z. 
Rating:
3.0

Customer did not leave a comment.

Kenneth A. 
Rating:
5.0

Customer did not leave a comment.

Ericca R. 
Rating:
5.0

Improve your online check in. It kept failing.

MIcah R. 
Rating:
4.0

Nothing really, the only thing is the truck sounded like there was a body mount or something lose because it was banging on the big bump from the right side of the truck not a 100% but something deffinitly was wrong... But everything else was great a specially the service...

John W. 
Rating:
5.0

Customer did not leave a comment.

Cy B. 
Rating:
1.0

I ordered a furniture dolly and furniture pads as I was moving into my new house with brand new hardwood floors. I called 3 times to confirm these things in days leading up to pickup. I was concerned as I was picking up the truck at 7am and knew the location wouldn't be open. When I went to the pick up, sure enough the dolly and pads were not in the truck. I called and they offered me to drive to another location to pick them up!!! When I had movers coming at 8am! I didn't have time to go get them as I only had 3 hours with my expensive movers. They PROMISED me I wouldn't be charged for these items as they messed up...guess what appeared on my bill? NEVER USING THEM AGAIN!

Daniella L. 
Rating:
5.0

Customer did not leave a comment.

Dean L. 
Rating:
5.0

They are so helpful

norma D. 
Rating:
5.0

Customer did not leave a comment.

William O. 
Rating:
5.0

Customer did not leave a comment.

Duana S. 
Rating:
5.0

Customer did not leave a comment.

Pierina A. 
Rating:
5.0

All went well... Thanks!

Maritza L. 
Rating:
5.0

Customer did not leave a comment.

Albert R. 
Rating:
3.0

Waited about 40 minutes in line with think 2 customers ahead of me.

Albert R. 
Rating:
4.0

Phone agent and location staff were courteous and proffessional

Gary N. 
Rating:
5.0

Customer did not leave a comment.

Misty E. 
Rating:
3.0

The person at the counter knew I reserved a dolly & let me walk out of there without it. I had to go back for it (my fault for forgetting but he could have said something)

Lauren R. 
Rating:
5.0

Customer did not leave a comment.

Charlene V. 
Rating:
5.0

Customer did not leave a comment.

Eric R. 
Rating:
3.0

Customer did not leave a comment.

Michael P. 
Rating:
5.0

Great customer service! Thamk you Justin at Compass Storage and whomever the gentleman's name, we apologize that we do not recall his name but he was a good help to us as well. He who helped on our calls and questions. Thanks!

Jose M. 
Rating:
5.0

Customer did not leave a comment.

Abigail D. 
Rating:
5.0

Customer did not leave a comment.

Matthew O. 
Rating:
5.0

Thank you!!!!

Estelle B. 
Rating:
5.0

Justin was extremely helpful and professional. He should be recognized for his exceptional service

Deanna W. 
Rating:
4.0

Customer did not leave a comment.

Abigail D. 
Rating:
5.0

Customer did not leave a comment.

kurt L. 
Rating:
5.0

Customer did not leave a comment.

Joseph G. 
Rating:
5.0

Customer did not leave a comment.

Abigail D. 
Rating:
5.0

The online checkin process was horrible. I stood in the cold waiting for a response and never received one.

william M. 
Rating:
4.0

Customer did not leave a comment.

Shannon B. 
Rating:
5.0

Customer did not leave a comment.

Nicole M. 
Rating:
1.0

You guys to out 115 dollars out my account and only refunded me for a 100 what happened to the 15 dollars????

Hector M. 
Rating:
3.0

I booked my reservation through the 24/7 online pick up option because i needed the truck before the location opened. When i arrived to pick it up, and started the online process, it would not let me get past the confirming my location step. Despite having all of my location services enabled on my cell phone, uhaul was still unable to detect my location. Because of this i had to call customer service, who was ultimately able to manually get me through the steps needed to get the truck, but i was delayed a half hour because of this. It completely defeated the purpose of the 24/7 option - convenience. I'm not certain that i'll ever use this option again.

Kiesha S. 
Rating:
5.0

Customer did not leave a comment.

Lourenco S. 
Rating:
4.0

Customer did not leave a comment.

Robert S. 
Rating:
2.0

I was told I would get a refund for returning early and was told I would not

Harry H. 
Rating:
5.0

Customer did not leave a comment.

JAMES P. 
Rating:
4.0

Customer service reps were great

Lorene J. 
Rating:
4.0

Customer did not leave a comment.

Kevin M. 
Rating:
5.0

Justin (?) the representative that we returned the truck too was great! Super professional, friendly and helpful with the actual return, explaining the bill, came outside to greet us upon arrival. Above and beyond what you would expect for customer service.

Kayla J. 
Rating:
5.0

The first van I rented was in pristine condition, but the second one was filthy. The bed of the van was covered in a sticky substance and there was a funky smell, like something spilled and someone tried to cover it up with air freshener.

Estelle B. 
No reviews have been submitted for this location.

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