Customer Service was AWESOME!!! Very accommodating after I arrived at this location due to a mix up (ON MY PART). Thank you very much fellas...Much appreciated for you guys coming through in the clutch!!!!Allegra S.
Moving Truck Rental in Providence, RI at Compass Self Storage
(U-Haul Neighborhood Dealer)
One-Way and In-Town Local Rentals in Providence, RI 02904
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
Additional Services at this Location
- 4.0 Average Customer Rating
Let us know what you think.
Your valuable feedback will help us serve you better.
The location was fine, but using the self-pickup on the U-Haul website was a nightmare! Had to call U-Haul assistance on pickup and drop off. From now on, I will always use a place with in store staff.Ellen R.
Keep up the good workJesus A.
Not at all interested in doing this smart phone reservation, pickup and drop off again. Nothing is better than a person to person serviceReynaldo A.
The person at the desk was leaving when I arrived at 3 to pick up my reserved truck. Said he would be right back and when he did not after 30 minutes I left. I came back at 4 and picked up the truck I was picking up a sectional sofa and the truck was loaded with what appeared to be dry wall dust.Joe O.
Nothing to improve... great customer serviceJesus A.
When I dropped off the Uhaul truck on Monday morning, neither of the the two employees behind the counter were not wearing masks. They were talking to customers without putting masks on. That did not give me confidence in the cleanliness. They were not very polite. When I rented the truck on Sunday, the single was great. He was wearing a mask and was very polite.Dale D.
I dropped off my rental to 711 Branch Ave RI on the due date and I was charged a â€œlateâ€ fee of $40. the front desk man told me he only had two trucks (mine & someone else's) to inspect the day my rental was due but I was charged a late fee the next day anyways. Makes no sense.MCKASIA W.
Staffs at this location isn't considering and understanding.Patricia S.
I waited about an hour for my 10am reservation. A customer had a confirmation for the same van. I was charged for an extra day rental fee even though I brought the van back in 4 hours. All around just a poor experience. Will use other location or other companies in the future.ANDREW D.
Excellent costumer service.wesdelinda M.
Justin MacDonald is always helpful, courteous, and knowledgeable.GARY K.
The person at the counter was very good.Paul S.
You guys are very confused. I rented a Truck on Saturday to pickup on Sunday, then I was there Sunday and no truck available. They offer me a Van. That's completely disrespect and confused.,That's happened in Attleboro MA, and I found one truck in Providence RIWerliton N.
Attendent was greatRobert D.
Staff was outstanding.Patrick H.
Compass staff was great but most of the uhaul trucks are outdated and mechanically questionable..Anourak S.
I already left a message about the back door not staying up it came down crashing on my head and breaking my China . To date I have yet to hear from anyone from u haul or the location. I have rented many a truck from u haul and I might just think long and hard before I do so again with the lack of responseKenneth O.
Nothing in my personal opinion. The gentleman who assisted was very courteous and a complete professional. Thank you very much.jaun C.
Order 24546408 was canceled, but I haven't received a credit. Can someone call me at 401.309.7003. Thank you.Nick Z.
Very good customer service! Thank you! We were very pleased with the process.Marcel A.
Should advertise the real base price after the daily price, mileage, insurance are all added. Very deceptive to say $29 when it comes to $70. The truck was a mess & sounds like a deathtrap, but got the job done. Staff saved the sale after the online experience. Would be nice is things ran smoother for frequent customers.Nick Z.
Improve your online check in. It kept failing.MIcah R.
Nothing really, the only thing is the truck sounded like there was a body mount or something lose because it was banging on the big bump from the right side of the truck not a 100% but something deffinitly was wrong... But everything else was great a specially the service...John W.
I ordered a furniture dolly and furniture pads as I was moving into my new house with brand new hardwood floors. I called 3 times to confirm these things in days leading up to pickup. I was concerned as I was picking up the truck at 7am and knew the location wouldn't be open. When I went to the pick up, sure enough the dolly and pads were not in the truck. I called and they offered me to drive to another location to pick them up!!! When I had movers coming at 8am! I didn't have time to go get them as I only had 3 hours with my expensive movers. They PROMISED me I wouldn't be charged for these items as they messed up...guess what appeared on my bill? NEVER USING THEM AGAIN!Daniella L.