Customer Reviews for Computer Essentials
(U-Haul Neighborhood Dealer)

333 reviews

1280 Eatonton Rd   Madison, GA 30650

(706) 438-4193

Location Hours

  • Mon-Fri: 9 am - 5 pm
  • Sat: 9 am - 1 pm
  • Sun: Closed

Services at this Location:

Contact Us

(706) 438-4193

1280 Eatonton Rd
Madison, GA 30650

Services at this Location:

Location Hours

  • Mon-Fri: 9 am - 5 pm
  • Sat: 9 am - 1 pm
  • Sun: Closed
  • Free towing inspection
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Ted was very helpful and accommodating!

Michael E. 
Rating:
4.0

Appearance of building makes an impression.

Elizabeth E. 
Rating:
5.0

Very convenient location for us and extremely helpful owner.

Bruce C. 
Rating:
5.0

Super nice staff and very helpful in getting the drop off issue resolved. We've dropped off with them 3 times in the last several months. Great people to work with!

Melanie M. 
Rating:
5.0

Teds the best

Kipley M. 
Rating:
5.0

Nothing for me. Ted does a wonderful job.

DAVID W. 
Rating:
4.0

Customer did not leave a comment.

Kelly I. 
Rating:
4.0

Customer did not leave a comment.

Joe H. 
Rating:
5.0

Ted is great and easy to work with. I have no complaints. Thanks David West

David W. 
Rating:
5.0

Customer did not leave a comment.

MELANIE M. 
Rating:
5.0

Owner was excellent and responsive

Tammie Q. 
Rating:
5.0

Customer did not leave a comment.

JOSHUA A. 
Rating:
5.0

Customer did not leave a comment.

Charles C. 
Rating:
5.0

Very helpful, friendly.

Steve S. 
Rating:
1.0

Nobody was present for drop off even though it was during business hours. They did not answer the phone when called. Another customer was also present and disappointed in lack of assistance

Morgan C. 
Rating:
5.0

I've needed to move things for time to time, but this time was quite different, this was a tight situation with a small window, I had called trying to get a vehicle but none were on hand there was one reserved for the next day, I asked the dealer if I could get it, I also explained my problem he thought about it then we agreed to a quick return. Trust in people is something that is very much missing today, if YOU tell someone that you'll do something they're looking for you to come through. I was given the chance to prove that my word is my Bond, an I didn't let the person who put their TRUST in me down.

Michael A. 
Rating:
5.0

Customer did not leave a comment.

HILDEGARDE S. 
Rating:
5.0

Great service with knowledgeable and friendly staff.

Debbie C. 
Rating:
5.0

Great service and communication. Owner was excellent!

Alec J. 
Rating:
4.0

Customer did not leave a comment.

CHAD M. 
Rating:
5.0

Customer did not leave a comment.

Teresa W. 
Rating:
5.0

Customer did not leave a comment.

Kimberly J. 
Rating:
1.0

My boyfriend, the driver, spent 2 hours trying to get our truck. The location was seemingly abandoned, covered in garbage with the office locked and no one inside. All trucks completely open with keys inside vulnerable to theft. The U-Haul dealer only wanted to be contacted by personal cell. A completely unprofessional and frustrating experience.

Alexander P. 
Rating:
5.0

Customer did not leave a comment.

CHARLES B. 
Rating:
5.0

Customer did not leave a comment.

Nick B. 
Rating:
5.0

Customer did not leave a comment.

Burton A. 
Rating:
5.0

Customer did not leave a comment.

James O. 
Rating:
5.0

Nothing. Ted was friendly and helpful. We have used him before and will in the future if necessary.

ROBERT C. 
Rating:
5.0

Customer did not leave a comment.

Teresa W. 
Rating:
3.0

Customer did not leave a comment.

Gregory D. 
Rating:
3.0

Rented a trailer. The door was terribly hard to raise/lower. Ted was great!!!

Sharon K. 
Rating:
5.0

Ted was very helpful! 5 Stars!

Walker C. 
Rating:
5.0

Customer did not leave a comment.

Jeffrey S. 
Rating:
5.0

Uhauls system for check in and uploading could be fixed so there are fewer issues with contactless pick up overall though Ted is great every time I rent from his location he's got the answer and makes things easier

BRANDON W. 
Rating:
5.0

Customer did not leave a comment.

Pat J. 
Rating:
5.0

Customer did not leave a comment.

William M. 
Rating:
4.0

Customer did not leave a comment.

FOREST P. 
Rating:
3.0

have size trucks that are bring asked for and more reasonable rates

Henry A. 
Rating:
5.0

Customer did not leave a comment.

Tamikiia M. 
Rating:
5.0

Customer did not leave a comment.

Daryl A. 
Rating:
5.0

Customer did not leave a comment.

Isaiah H. 
Rating:
5.0

Ted was very acommodating!

Teresa W. 
Rating:
5.0

Customer did not leave a comment.

susan S. 
Rating:
5.0

For professional and personalized service that goes above and beyond, this is the location to rent your equipment. I have now used this location three times and I cannot express a higher level of satisfaction. FIVE STARS-?THANK YOU!!!

JEFFREY M. 
Rating:
3.0

Better hours and more help.

Raifod P. 
Rating:
4.0

I was asked to return the truck to the original location after booking a 1-way rental, which was confirmed, I complyed. It took me an additional 3 hours to my moving day and scheduling a friend to also drive the distance to pick me up and drive me back. I was offered a discount which resulted in a disappointing $7.00 discount.

GEORGIA B. 
Rating:
5.0

Customer did not leave a comment.

Joseph P. 
Rating:
5.0

Everything was great and especially the retailer Mr. Ted made sure the process was easy from start to finish.

Anisha D. 
Rating:
5.0

Customer did not leave a comment.

Lamar S. 
Rating:
4.0

I wish I had taken a picture of the gas gauge before starting, my truck had exactly 1/4 tank of gas, and I returned it with the same, but I was charged extra, saying that it had 5/16. This error cost me $15, but I have no proof.

Nancy M. 
Rating:
4.0

Received both texts and calls before and after my drop off confirming everything. Owner of this location was very helpful even though he wasn't there at drop off during the business day. Would recommend this location.

Dana M. 
Rating:
5.0

Ted Wallace was great to work with. I'll definitely use him and this location again when needed!

Jon D. 
Rating:
5.0

Great experience, no need to change a thing!

Taylor A. 
Rating:
5.0

Customer did not leave a comment.

Edward P. 
Rating:
5.0

I thought .99 a mile was excessive. But if that's the business model, so be it.

JOHN S. 
Rating:
2.0

Trailer was heavily covered in dried mud. I had to hose it off myself.

Thomas B. 
Rating:
5.0

Customer did not leave a comment.

Edward P. 
Rating:
5.0

Great Customer Service

Elgin W. 
Rating:
5.0

Excellent service - no improvement needed

David M. 
Rating:
5.0

Customer did not leave a comment.

Brian C. 
Rating:
4.0

Ted was awesome to work with, as usual. I told him both straps on the ramp were broken and the headlights on high beam need adjusting. Otherwise, no complaints.

Charles G. 
Rating:
1.0

Owners operator not at location during pick-up or return. Hours of operation sporadic. Last minute change to pick up at 11 AM when scheduled for 9 am, as if customer schedule more flexible than owner/operator. Would not rent from this location again.

Michael B. 
Rating:
5.0

Customer did not leave a comment.

Phil A. 
Rating:
4.0

Not happy about additional charges by U-Haul on 10/21/2020. No word from you just 2 charges of $1.85 and $2.40. Not a good way to do business.

James R. 
Rating:
5.0

Ted was the best!

Edgar S. 
Rating:
2.0

Owner works out of his car and wants to do everything online. I did not go into the "office" as it was locked. However, overall, the equipment was there, I picked it up at the appointed time, and it worked properly. No complaints, really.

Theral M. 
Rating:
4.0

Customer did not leave a comment.

William B. 
Rating:
4.0

Customer did not leave a comment.

Roy S. 
Rating:
4.0

Customer did not leave a comment.

David B. 
Rating:
4.0

Customer did not leave a comment.

cleocie D. 
Rating:
2.0

The place looked abandoned. Did not meet anyone, everything was done by internet. Hooked up trailer and inspected it myself.

Lynn H. 
Rating:
3.0

Customer did not leave a comment.

Jerri C. 
Rating:
3.0

Truck cab had ants from previous customer leaving food in cab

eric H. 
Rating:
5.0

Nothing Mr. Ted was FANTASTIC!!!!!

Erein C. 
Rating:
1.0

Customer did not leave a comment.

Ty'Ericka J. 
Rating:
5.0

Excellent service. thanks Ted

Richard W. 
Rating:
5.0

Ted was more than helpful. Thanks Ted!

Gregory W. 
Rating:
5.0

Customer did not leave a comment.

Makia W. 
Rating:
5.0

Ted was very helpful.

Gregory B. 
Rating:
2.0

There was nobody there when I arrived at 1 pm to return the trailer. I reached the owner by phone who was at a doctors appointment. I found a cinder block to rest the trailer hitch on and removed it myself.

Jeff R. 
Rating:
5.0

Customer did not leave a comment.

SUSAN B. 
Rating:
5.0

Great communication skills. Pleasure to do business with. Back lot could use some additional fresh gravel to remedy some mud puddles in the driveway

Tim J. 
Rating:
5.0

Nothing. Mr. Todd made my experience flawless. He communicated with me in advance, gave me options that worked with my schedule, and even gave me an unexpected refund for returning the trailer earlier than expected. I highly recommend utilizing Mr. Todd for all your u-haul rentals.

Curtis H. 
Rating:
5.0

Customer did not leave a comment.

Donna J. 
Rating:
5.0

Customer did not leave a comment.

Erik S. 
Rating:
5.0

Customer did not leave a comment.

Latoya C. 
Rating:
5.0

Customer did not leave a comment.

David B. 
Rating:
5.0

Nothing can be done to improve. The owner was kind friendly and very eager to help 1 person even though they do alot of business. I can't say enough good things about this business

Matthew S. 
Rating:
4.0

Customer did not leave a comment.

Latoya C. 
Rating:
5.0

The process to check the U-haul out was soooo easy. U-haul was ready, clean and full of gas. Ted was very friendly and extremely helpful.

Lori H. 
Rating:
5.0

Customer did not leave a comment.

cory S. 
Rating:
5.0

Ted was extremely helpful with getting the right size truck and explaining the process(first time using UHaul). He walked me through ordering and returning and was available anytime I had questions. I highly recommend Ted Wallace at computer Essentials for any future or last minute moving needs.

CRYSTAL P. 
Rating:
5.0

Mr. Wallace was amazing. My experience was awesome. Again thank you.

Monique S. 
Rating:
4.0

Customer did not leave a comment.

Latoya C. 
Rating:
4.0

Customer did not leave a comment.

Jeffery B. 
Rating:
5.0

Have used this location a couple times before. Ted always gives great service!

Russell G. 
Rating:
5.0

The owner is very nice and accommodating

Angi F. 
Rating:
5.0

Customer did not leave a comment.

Josh Z. 
Rating:
3.0

Customer did not leave a comment.

Charles S. 
Rating:
5.0

Customer did not leave a comment.

Roy P. 
No reviews have been submitted for this location.

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