I hope uHaul reads this review seriously - I would like to begin by that this is no fault of the above location. The true problem lies at your regional office and customer support service assistance named Joy My reservation for uHaul was made online at a different address. when I arrived to pick up the vehicle, I was told there is no uhaul here and that it shut down a long time ago. Fortunately, an associate who was kind at the 6965 davand dr location called me a couple of hours before to check on my pick up and I had his number, after giving him a call he advised me of the address for pick up. I tried to contact the regional office and spoke to Joy again to advise my frustrations on why I need to go to a location 30 minutes out of the way from where I am to pick up my uhaul. Joy advised me the location on the reservation was updated, when I asked how come no one notified me, she tried to advise that a voicemail was left (no voice mail was left because my voicemail is full). And though when she did call, I called her back 2 min later just to be left on hold for 20 minutes and eventually gave up because Joy on the other line couldnt attend the phone. There was also no email sent but Joy claimed that they tried to contact me both ways (voicemail and email) but both were a lie
SAIYAM S
Customer Reviews for Computer & Satellite Inc
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
very friendly customer service. Preet Gill is mazing.
RAVI YVery good location and and good service.
JERZY SI booked truck on Aug 31 10am to 7pm and at 6:45pm i was on my way to return the truck and got a call from a lady asking me why i haven’t returned the truck yet. And when i told her that i booked till 7pm. She screamed that she doesn’t care and next person is waiting to take the same truck that i had. Never had this type of experience with u-haul but this third party dealer has so much attitude for what? So rude, doesn’t know how to serve a customer and what customer service is.
Ankdeep SGreat services
HARSUMEET SThe Vehicle was smelling very bad when we took over. Probably because of Someone smoking inside the vehicle. Can we ensure that these things are taken care of when handed over to a new customer.
KARTIK CNothing, this location is already well maintained.
Maneet MThe cabin had a stench that overwhelmed the nose to the point of nausea
ALIMUDDIN ABest uhaul location
KRISTIYAN Kvery easy process and customer service was super
MOHAMMAD KAll good, Thank you
BOZHIDAR DGreat service
FAZAL KThe owner/manager of this operation was on top of it. She was very professional, friendly and providing quality service.
Catalin PI AM USING THIS LOCATION SINCE 2010 VERY GOOD SERVICE NENER WAIT LONG, ALWAYS GET MY RIGHT SIZE TRUCKS EVEN AT LAST MINUTE. THEY HAVE LOT OF INVENTORY
kamal sVERY GOOD CUSTOMER SERVICE BY PREET
kamal sFriendly staff
Fazal KBest customer service !
BRUCE BExcellent service provided by staff.
RAJ PCheck the truck before giving it out; is it clean or not?
PARAMJEET NOur Sales Agent Preet was excellent. She knew we needed a Van right away and she immediatley got us one. We love doing business with Preet.
MOHAN SKnow where your vehicules are Clean the inside properly
FRANCOIS LGreat people to deal with
RICHARD TVery good service, quick check in.
Anthony BToo much payment was received, it is not right to receive so much payment because the advertisement you gave as 19 95 cost more than two hundred dollars for four or 5 hours, it is not suitable as in the advertisement, as a customer, I will share this everywhere and I will definitely not recommend it to anyone.
AYDIN OThe best location agent go all out to help customers always give information with big smile 10 plus
FAROOQUI BAll good
SAMIR DI have used this location several times. The staff is exceptionally friendly and always helpful. I have no complaints and will be returning again
JONATHAN MThe price was to expensive compare to the difference location.
Gema NExcellent service by Preet. Thank you 😊
GIRISH HTruck was fine but lady dealing with customers was very rude. She argued a lot instead of listening us following an issue…
ANOOP SN/A
MICHAEL JThe complaint I am filing is not the fault of the U-Haul company. It is all the fault of the employee who overcharged me. I drove the uhall truck for 77 kilometers but they overcharged me by writing it as 124 kilometers. This is a very serious crime and this is a very serious fraud. I request the uhall company to investigate this and take action against it and refund the overpaid money.
karandeep sNice people and nice service 👍
SHAMCOSTAIRS SVery friendly service
ALBERT CEvery thing is perfect
MOHAMMAD KVery friendly customer service.
RAVI YI'm not at all a racist person so the comment I am making is not at all to make a rascal comment but to let this location know. As a young Italian, Canadian born woman walking in as a customer like everyone else. I did feel as though because there were individuals who worked there that spoke the same language and the majority of the customers in the store, that I did have to wait until 2 groups that was clear to everyone had just walked in and went to the front of the line to ask for the exact same request that I needed were helped before me. And only after speaking up and expressing that I was offended by it was I immediately helped right after was not right. I was in and out right after that. But if I didn't say anything, no one greeted me or instructed anyone of anything in a, what I believed to be was an English speaking store.
ALESSANDRA LAlways great experience with them. Excellent customer service and Great place to pick up U-haul.
Harmanjit SThey keep me waited for 2 hours useless person not a professionals. My pickup was at 5:30 pm and they gave me around 7:10pm. I will never use u-haul in my life will never recommend to anyone. They don't care about the customer's time. They don't value time basically and no ethics how to behave with the customers.
AVI KThe windows were open when i picked this vehicle up from the location and due of which the cabin was full of dirt that I cleaned myself and it parked in the area which was full of mud. I filled the gas tank to exact mark when I returned to the location, however I was charged extra on that which is not fare at all. Will never consider this location and uhaul in further.
SAHIL SI waited over an HOUR in line before I could be attended to. The location is very unorganized
Ogbemudia EI leave truck at 5 pm and they update it at 7 pm and charged me extra money they are fraud. I have proof that I reached their at 5 my committed time
Narinder PThe equipment was clean but there was a space in the steering and it didn’t speed up
EYAD FSuper service no need to improve exlent service
KEWAL SPreet Gill was awesome and understood what I needed to make it effortless. Will use again!
JEAN-PIERRE BExcellent staff who made it a pleasure to work with!
Bryan TVery good service great equipment thanks 😊
HARRY MAs soon as I walked in, I was given attitude. She started yelling at me because she apparently called me yesterday and I didn't pick up. No voice message was sent and she said I should be thankful that she didn't cancel my booking. They changed the drop off location and when asked why, she said I didn't have a choice. Why give the option of pick up and drop off location if there is no choice? The lady there kept cutting me off when I was speaking and kept yelling. After she gave us the keys, I had to go back into the truck because she told me I had to fill the gas back up to full even though it was 1/4 empty. I also requested a dolly and it was not in the truck. She told me that I'm not allowed to have a dolly because I selected 1 way drop off. I paid for it already and had to request for a refund. She said "I should not be charged but not sure." She eventually told us to just contact head office because none of this is her problem. I am disgusted at this level of service!
YUN LPreet has been a great and caring person to us. She is so good in customer service. Her phone is non stop ringing and she makes sure ,she helps them too. We will always go to Preet to rent our cargo vans.Great job well done.Bravo to Preet.
MOHAN SFriendly service
ERIC GEverything’s were excellent.
AMARJEET RI m renting form this location from almost 2 years and the lady is very helpful.
SACHIN CPreet ,is our good to person when we want to rent cargo vans.Our company deals with logistics. We get sudden deliveries where we do not have extra vans.We give a call to Preet and she will everything sorted out for us.Great customer service and a very friendly and caring person. Bravo Preet Thank you from Mohan and Meena.
MOHAN SCUSTOMER SERVICE WAS EXCELLENT TRUCK WAS READY BEFORE I ARRIVE ,NICE AND CLEAN EVEN BAD WEATHER. THAT IS WHY I CHOOSE THIS LOCATION. VERY FRIENDLY STAFF.
PARDEEP SThe staff member Kang is very bad she doesn’t have manners to talk with others
Gurdev SI have already provided feedback on when I was returning truck. But let me mention it here as well. Firstly, there was no washer fluid in the truck. Uhaul is responsible for checking this before my trip as far as I know. Secondly, steering on the truck was slightly tilted, steering has to be slightly tilted for truck to move straight.
SRUJAL PBest service in GTA
GAUTAM SMy husband and I want thank Preet, for an excellent customer service and support. We rented only 1 cargo van ,after that we needed another cargo van with in 4 days. We called Preet and asked her, she said she does not have any cargo vans she will get us one. With in an hour she got us one. Again we needed another cargo van she got it for us. She is always with a smile and she greets us with a smile. Great lady and she is a great employee to UHAUL. Preet you were AWSOME to Mohan and Meena from Swami Group. Best wishes. We will continue to do business with you. God Bless you. Mohan and Meena Swaminathan
MOHAN SExtra Fuel Charges put in the bill
VIKAS SVery good customer service
Shyamnadh PMy first choice for Uhaul rentals, lots of trucks and professional friendly service!!
PEDRO S