When I made the online reservation, I planned to pick up the trailer near my location. When I went to pick up the trailer I was told that pickup location was actually an hour's drive away. It was very inconvenient.Mark D.
Customer Reviews for Comstock RV Park & Storage
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Customer did not leave a comment.Ashley E.
When I reserved my one-way rental on-line, there was no mention of a mileage limit or per mile overage fee. While signing the contract, the agent mentioned a 114 mile limit and $1.04/mile overage fee. These limits are NOT identified anywhere on the contract and the agent was unable to provide me with any supporting documentation. Since my destination was 150 miles away there was no way to stay within that limit and the reservation system knew my route when I made the reservation. How was the 114 mile limit determined? The agent was unable to modify the contract and her multiple attempts to call UHaul support failed. This went on for an hour while other customers waited. Some left. Meanwhile, my wife was in the car calling UHaul support and had better luck than the agent. She connected with Customer Care who was able to increase the mileage limit +100 miles. That same Customer Care rep, informed us that the the overage fee was $0.40/mile and didn't know where our local agent got the $1.04 figure from. Since there wasn't any supporting documentation, we were pretty confused. 1) Local agents need training 2) Local sites must have backup staff 3) Local agents must have reliable access to UHaul support 4) How milage limits are determined, must be made transparent 5) Milage limits and overage fees must be in the contract AND on the web site during the reservation process. We were on a tight schedule and arrived right when the local office opened. Spending the first 2 hours straightening this out impacted the rest of our day.Don S.
Customer did not leave a comment.Theodore M.
Customer did not leave a comment.Steve J.
Customer did not leave a comment.Erin T.
The dolly has one tail light out and the plate that holds the pin on the right side ramp is completely off from where it sits. This caused the ramp to come loose and drag while I was driving. Luckily I heard it and had zip ties to hold it in place for the rest of my trip.Joshua C.
Drop off site was very helpful. The woman went out of her way to welcome us. The location was very convenient for me. I even got a cup with cold water on a very hot day!Marie S.
Customer did not leave a comment.Gary H.
Customer did not leave a comment.
Customer did not leave a comment.karen K.
Customer did not leave a comment.Ashley C.
Tough part of Carson City - - not much can be done about it. Personnel was good.James T.
We actually dropped it off in Moundhouse, closer to our home.PATRICIA T.
Very friendly and great service! Just far from where I really wanted to rent (40 miles).Robert H.
Customer did not leave a comment.paul S.
Customer did not leave a comment.Kelly A.
Customer did not leave a comment.ROBERT P.
Customer did not leave a comment.terry M.
Credit customers when they return vehicle back with considerably more fuel than the vehicle had when it was rentedtravis G.
Customer did not leave a comment.colleen B.
Customer did not leave a comment.marina G.
Customer did not leave a comment.Jack C.
Customer did not leave a comment.Nicole W.
Customer did not leave a comment.rich L.
Customer did not leave a comment.marina G.
We made the drop-off after dark and just left the key in the box.cynthia F.
My darling wife and I truly appreciate Kelly and all her hard work. She is pleasant, always has a friendly smile and is very knowledgeable. She has been a joy to deal with.Bill F.
The owner was awesome! I'd recommend her and will use her facility again!Thomas F.
Great folks. Very knowledgeable and helpful.Bill F.
The ladies working at this center are always smiling and very helpful. We will be back there soon.Bill F.
A wonderful lady by the name of Kelly helped us out. A true joy to work with an a definite asset to this location. My wife and I both were very thankful for someone so positive and upbeat. We will be going back and renting there again in the near future.Bill F.
Customer did not leave a comment.Dee C.
Very friendly and helpfulcory B.
I was not satisfied with how things got handled at the Carson City location (on US Hwy 50)JEREMY P.
Customer did not leave a comment.RICHARD B.
Customer did not leave a comment.DONALD B.
Truck was clean, but the bugs could have been cleaned off the windshield from the previous rental. The gas gauge showed full, but it was not topped off, so it seemed to use a lot of unleaded fuel.THOMAS V.
This was the absolute worst moving experience from uhaul that I have ever had. I WILL be contacting corporate to file a complaint. I will NEVER rent nor will I recommend UHaul again. I have still yet to recieve a call back from a Supervisor refgarding this experience. Oh AND I forgot to mention that my reservation was set over a month and a half before the pick up date.THOMAS N.
The return address that is on the contract says Carson City NV, the real place of return was Mound House NV. U-Haul cant even get the address correct. If someone uses U-Haul after reading my notes, then you deserve what is coming to you....VICTOR W.
This is also for storage too. We store a travel trailer and inside storage too. Excellent pric and customer Service. Thank you Margeret and Kelly you both are awesome!RICHARD D.
Unit was reserved at the shell station on North Carson Street for a 7:00 am pick up. Nobody was there, went to main uhaul on Williams Street, they did not have a truck. They sent me out to Mound House 20 miles out of my way but I did get a truck only it was 9:00 am two hours behind schedule. The guy at the shell station was still not there.Brian B.
When we arrived to the drop off location, the lady who attended us was very rude! She had a very sarcastic way of talking to us and I did not appreciate it. She was questioning me on whether I was dropping it off and the right location and telling me that that specific location was a night drop, had we known, we would have left it there the moment we got into town. But instead she felt the need to make a comment saying " well we do not sleep here, we do have houses to go home to at night". I found that very rude. Never again will I use this service.Martin C.
Great serviceBRUNO H.
I was originally supposed to pick up a 10-foot truck in north Reno. Then I was told south Reno, then INcline Villge, then finally Dayton, which is about 40 miles away. And I wound up with a 14-foot truck, which ment re-figuring the load and packing so delicate materials would not be damaged due to shifting etc. U-Haul reps were very friendly and courteous - and the truck snafu wasn't entirely their fault - but it was still a major load of additional work at a stressfull time.GEOFF D.
Customer did not leave a comment.Jack K.
Customer did not leave a comment.JANELL J.
there should be better information about other locations, as we couldn't find the right location.STACY K.
Customer did not leave a comment.JAMES W.
My original contract called to be delivered at All Storage and when I went to deliver the owner said he does not take trailer so he informed me to take it to Comstock and he would call then to let them no, in which he did not. The lady at Comstock was very helpful, he called someone (Uhaul Main Office) to inform them of the problem and offered a extra day which I cannot figure since is was not due until the next day go figure. With all the problem Uhaul should knock off at least 20% or more from the bill. Thank you, Daniel NorvellDANIEL N.
Customer did not leave a comment.BARRY F.
Over all everything was good.frank C.
Very nice and professional peopleRICHARD W.
MILEAGE CHARGE ON TRAILER??????BOB H.
The owner at this Uhaul was also willing to bend to accommodate our needs of when we needed to return the truck! Thank you.DEBORAH R.
Customer did not leave a comment.DARLENE W.
excellent assistance from the staff.DOUGLAS H.
Customer did not leave a comment.JOANNA P.
Customer did not leave a comment.MICHAEL V.
Customer did not leave a comment.THOMAS B.
very knowledgeable and helpful in a matters concerning there area of businessRonald R.
Customer did not leave a comment.MICHAEL M.
Customer did not leave a comment.ED B.
Customer did not leave a comment.FRANK N.
Customer did not leave a comment.Carmela R.
Customer did not leave a comment.ANDY A.