Customer Reviews for Concord Street Self Storage

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of Concord Street Self Storage

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Harold P. on

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Drop off was easy girl friendly all was good

Ron H. on

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Everything was great. Can't think of any improvements. Kristin Dooley was very helpful in recommending the proper size vehicle for my needs.

richard A. on

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No issues, no problems, cost efficient, good deal, would do it again. Richard.

Anthony P. on

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Customer did not leave a comment.

Marie W. on

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Excellent location and excellent service!

Rita R. on

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Costumer service was bad She was rude and hard to understand

Jonathan F. on

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Customer did not leave a comment.

ANTHONY C. on

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Absolutely nothing. Everything was perfect. The rental agent Kristin was both friendly and professional and she added the value to a great customer experience with U Haul. Please recognize her selfless efforts in promoting your organization. Thanks

DAVID B. on

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Edward G. on

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Joseph M. on

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Easy process from the online reservation to working with Kristin at the location on the rental and return process.

DONALD C. on

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Very friendly and professional agent. 1 minor critique is allowing smoking in vehicle . Not a deal breaker for me but some may find it offensive.

Kathleen C. on

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The only issue I had was the book was missing so we did not know how to adjust the mirrors. However, I called and they texted me pictures right away. Unfortunately, that didn’t help either. My suggestion would be to check your mirrors before leaving and get help if needed. I would highly recommend this location.

Kierstin M. on

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John W. on

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The WORST experience!!! Reserved our moving van in mid July for pick up on Sept 1st. Called the day before bc I was unable to do express check-in online so called the location. Was assured we were all set for the next morning but told not to come until 8:30 or after bc van was likely not going to be available for us to pick up earlier than that. I asked “anything else we need to do?” Answer “you’re all set!” My husband went to get our van (moving our daughter into Boston which is a nightmare if all goes well!) and arrived at 8:45. Was told reservation was cancelled bc we weren’t there by 8:30. What???? Never, ever given any indication that would happen. Then the reservation agent lied and said she called my husband’s cell phone when we didn’t show at 8:30. Not true - no calls on my husband’s phone and he showed her his phone. We did get a van at noon but the extreme stress of the situation was horrendous. We then only had 5 hours to make two trips from our home to Boston with our daughter’s furniture, etc. The entire experience was HORRIBLE and I would NEVER rent from these people and/or UHaul again. Reservations mean nothing to them, even when you make the extra effort to call and confirm the day before. Like the Seinfeld episode at the Chinese restaurant where they “can take the reservation” but cannot “hold the reservation!” DO NOT rent from here unless you love extreme stress added to your move!!!

Sandy M. on

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nothing everything was great

cindy O. on

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It should be easier to find out how much it would cost to drop off the rental at a different location. The rep had to create a different order and was not able to complete it and then start over with the original because the system was too complex.

Jessica F. on

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Rental was returned late and smelled like smoke from the previous renter but was handled very well but staff. Thank you!

Patrica S. on

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Woman who waited on us was excellent. Prepared, explained everything clearly and got us on our way. No time wasted.

JAY H. on

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Daviid K. on

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David L. on

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Great truck - great location. Very helpful and convenient.

PAUL A. on

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Great experience

Ernest S. on

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Truck was clean and ready. Staff was very helpful and friendly. Got me in and out quickly. Very easy pick up and return. Truck ran well. no issues. No maintenance issues. Truck gets great gas mileage, too. I will be back to rent again. Thank you, Ernie Sabatino

Chris A. on

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Returning the truck off-hours and going through the process of returning on the website on my mobile phone was a little cumbersome.

Cassie D. on

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Nice clean facility.

Gary W. on

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Shabbir D. on

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Robert D. on

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Very disappointed in the vehicle which is a GMC 10' Box. The suspension was so bad it shook the rear view mirrors out of position so that I had no visibility on the right side. Made it very unsafe. The accelerator had no response for about an inch or two, then the vehicle took off quickly. I drove this vehicle 18 miles according to my receipt, I put in 2 gallons of gas before returning it, and when I was emailed the receipt they informed me they had to add two gallons of gas at 4.25 a gallon, which is twice the charge of actual cost PLUS a fee of $30.00. So 4 gallons of gas for 18 miles??? This vehicle gets less than 5 MPG? Give me a break! DO NOT RENT THIS VEHICLE!

Leslie M. on

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Great customer service by the North Reading ladies.

david B. on

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Edward S. on

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DONALD C. on

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Pat L. on

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Chris G. on

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Great customer service. We did not rent a unit

Andrew C. on

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Excellent customer service!

JOSEPH M. on

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Good experience

Dianna S. on

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I definitely recommend using this storage facility! It was very clean and well organized with great customer service!

JENNIFER S. on

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I rented the storage online on a holiday and did not realize the holiday would affect hours.The gentleman and woman I spoke to were very kind and accommodating. Did not move in.I will go back to them!

LISA C. on

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Concord Street Self Storage is willing to work with their customers to help them find the correct size storage unit. excellent!

EDWARD S. on

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The service provided was excellent!

ANDREW B. on

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great size, easy move in, clean facility!