There was a screwup with the online reservation but the worker at the facility took care of it very quickly and got me on my way without wasting any timeWilliam F.
Trailer Rental & Towing in North Reading, MA at Concord Street Self Storage
(U-Haul Neighborhood Dealer)
North Reading, MA 01864
Services at this Location:
- Mon-Thur: 8:30 am - 5 pm
- Fri: 8:30 am - 7 pm
- Sat: 8 am - 1 pm
- Sun: 8 am - 12 pm
Special Operating Hours
- 5/16/2021: Closed
- 5/23/2021: Closed
- 6/13/2021: Closed
- 6/20/2021: Closed
- 24 hour customer return
One-Way and In-Town Local Rentals in North Reading, MA 01864
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
Additional Services at this Location
- 4.0 Average Customer Rating
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Just to provide a heads up as to where the drop box is for the key as we didn't realize the location was closed early on Saturdays and didn't see the spot right away. Otherwise everthing else was perfect :)Kelly O.
CSR very friendlyJOHANNA C.
They were very friendly and helpful!DENISE W.
Customer service was friendly and timely. Everything worked out great!Shelly S.
Will never up anywhere else! Great UHaul location.Kevin C.
Excellent locationGuiherme B.
Friendly, helpful staff. Clean, bright, cheery space and vehicle was new and clean. Quick, easy check-in. Highly recommend.Nancy R.
Check tire pressures.It was coming up as low on the dashboard alert but tires looked fine.tried to return the truck with air in them but the gas station air pump would not take any cards or change. Flawless pick up and drop off.Fantastic experience.Lynne S.
I ordered my truck for online pickup , but had to wait almost an hour because the keys were locked inside the building. The person that I dealt with inside was wonderful and apologetic. Somebody changed my reservation to in person pick up, and I really hope that this doesn't happen to anyone else. Truck was well maintained, but only started with less than 3/16 of a tank!Gary W.
Keep doing that great job!DARIO M.
Everything was great. Very happy with the van, the service and the interaction with your representative.Barry C.
Excellent service and very friendly/helpful peopleMarc E.
The woman at the desk wasn't wearing a mask which was a little uncomfortable and she seemed to really not care what was going on. But it was pretty quick and easy to pick up and drop off the truck, the location was clean and very convenient to where I was coming from. I would use again.John S.
Excellent location. Very friendly and nice clean trucks.John W.
Everything was great!Eduard P.
Parking lot is too small to fit more than three trucks. There were at least 6 there and I had to park a 20' truck. The elevator into the storage facility stopped working after 1 hour of using it and no personnel were available to contact to resolve it. I left a voicemail on Sunday regarding the elevator not working and have not received a call back two days later. Although the manager is very friendly and has addressed previous concerns, her staff was not very pleasant when dealing with them over the phone. I would not recommend this location to anyone.Alex B.
The only glitch was picking it up . Some of the information in the system was not correct but the clerk was able to help me so it all turned out fine. Much better location and service than last yearMarjorie B.
Smooth and seamless. Ordering on-line was so easy. Everything clear and in very good condition. Helped to make our daughters move very easy.Martin S.
The online (web) checkin process did NOT work. I tried to contact UHaul via the chat but they didn't respond to my problem. The issue was that I went through all the steps; mileage check and photo, cleanliness check with and without photo but the Continue button would not enable thereby I couldn't complete the check-in process. I was waiting for 15 minutes for someone on the chat to respond and they did but did not answer my questions so I left the location without completing this step. (actually, the interesting thing is that my son was the last person to rent this same truck -- I know because the mileage was the same mileage that it was when he turned it in.)John S.
The lady that helped did not speak English well and could not help with a request we had cause she didn't understand. Also she had turned the ac off in the shop and it was so hot it was difficult to even stand in the store. I had to walk outside for fresh air.Brenda E.
Awesome customer service. I will absolutely recommend this location.Robert M.
Customer service at Pickup was excellent. After hours drop-off instructions were clear and easy. Truck was in great condition. All good!Charles P.