Customer Reviews for Connect Packing & Shipping
(U-Haul Neighborhood Dealer)

162 reviews

902 Broad St   Wichita Falls, TX 76301

(940) 855-4072

Location Hours

  • Mon-Fri: 8 am - 6 pm
  • Sat: 9 am - 3 pm
  • Sun: Closed
Special Operating Hours
  • 7/4/2022: Closed

Services at this Location:

Contact Us

(940) 855-4072

902 Broad St
Wichita Falls, TX 76301

Services at this Location:

Location Hours

  • Mon-Fri: 8 am - 6 pm
  • Sat: 9 am - 3 pm
  • Sun: Closed
Special Operating Hours
  • 7/4/2022: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
4.0

Customer did not leave a comment.

Thomas S. 
Rating:
4.0

Customer did not leave a comment.

leonard K. 
Rating:
3.0

Customer did not leave a comment.

Justin L. 
Rating:
5.0

Personnel was very helpful and cordial. They made it easy to check in the trailer in a very efficient and timely manner.

Gary B. 
Rating:
5.0

all trailer damage had previously been claimed per agent. He was very helpful connected the trailer and insured all lights worked correctly.

Jerry R. 
Rating:
5.0

Best UHaul service around! Paul and Kim and crew are the greatest!

DAVID B. 
Rating:
5.0

Be forthright with your fees and put it in the contract.

William C. 
Rating:
5.0

Customer did not leave a comment.

Lora G. 
Rating:
4.0

Customer did not leave a comment.

Larry H. 
Rating:
5.0

The employees were above and beyond. Though the trailers are this location do not have jacks so the the employee which was a small female has to ask for help to pick up the trailer to get it on the tongue. I did a after hours drop off and it was beyond hard to disconnect by myself without having the normal jack. The owner of this location seems cheap. I feared when disconnecting the trailer last night that when I did that it would fall on my feet ...the owner is lucky to have the employees he does

Charity P. 
Rating:
4.0

Didn't have dollies

Brad G. 
Rating:
5.0

The personnel were very helpful and had amazing customer service.

MICHAEL C. 
Rating:
5.0

Customer did not leave a comment.

Aaron G. 
Rating:
4.0

Fantastic customer service.

Alfonso G. 
Rating:
5.0

Outstanding manager and even more associates whom go above and well over any other agency's best! This is where I go for service!

CAA S. 
Rating:
3.0

Customer did not leave a comment.

Zachary W. 
Rating:
5.0

Customer did not leave a comment.

JeffJill H. 
Rating:
4.0

Customer did not leave a comment.

DAVE H. 
Rating:
5.0

Friendly staff rented us the van. All was explained. The van was full of fuel and clean...ready to go!

Joseph C. 
Rating:
5.0

Wonderful experience! I will be back!!

marie B. 
Rating:
5.0

Customer did not leave a comment.

STEPHEN L. 
Rating:
5.0

Customer did not leave a comment.

RONALD C. 
Rating:
5.0

Customer did not leave a comment.

RONALD C. 
Rating:
5.0

Was very happy with all the assistance and easy pick up. Nothing to improve.

BRENDA Y. 
Rating:
5.0

Customer did not leave a comment.

JOHN L. 
Rating:
3.0

Was hard to find the drop box for the key. Was at the back and we had to walk around hunting for it

George O. 
Rating:
3.0

Customer did not leave a comment.

VICTORIA M. 
Rating:
5.0

Customer did not leave a comment.

JOSEPH P. 
Rating:
3.0

Customer did not leave a comment.

Daniel S. 
Rating:
5.0

Customer did not leave a comment.

DANIEL M. 
Rating:
5.0

Customer did not leave a comment.

Angela H. 
Rating:
5.0

The checkout process with your mobile phone is a pain. Took me 30 minutes to get the truck checked out. It was dark you have to have a flash light to see the code numbers, my phone ran out of memory half way through had to change phones. You wanted a number to verify and this was real early in the morning. They were called and woke up. Once the check out process was complete the truck was great!

Ray B. 
Rating:
5.0

Customer did not leave a comment.

JONATHAN T. 
Rating:
5.0

Customer did not leave a comment.

Steven H. 
Rating:
5.0

Paul was very helpful in trying to help us find the moving help that we had booked through Uhaul to unload our truck. Despite all efforts we were unable to contact the helpers and they never called or showed up. The day before they called and confirmed a 3 pm time to be there to unload us. As a pair of 75 year olds, we managed to finally get the truck unloaded.. Just hope Uhaul takers these people off their posted list.

william K. 
Rating:
5.0

Customer did not leave a comment.

BRYAN J. 
Rating:
4.0

Customer did not leave a comment.

WYMAN M. 
Rating:
5.0

Customer did not leave a comment.

RUTHIE JUNE T. 
Rating:
5.0

Customer did not leave a comment.

JOHN L. 
Rating:
5.0

Customer did not leave a comment.

REGENODORIS W. 
Rating:
5.0

Customer did not leave a comment.

FRED S. 
Rating:
5.0

Customer did not leave a comment.

ROBERT S. 
Rating:
5.0

Great service. Trailer was ready upon arrival. Great people at location.

RICHARD K. 
Rating:
5.0

Customer did not leave a comment.

DANIEL E. 
Rating:
5.0

The price went from 2,600 to 3,000

JESSE GULLERMO O. 
Rating:
5.0

Connect Packing and Shipping are awesome to work wth. This is the 2nd time we had to rent a Uhaul from them. Both times the service was excellent.

CHERYL B. 
Rating:
5.0

Customer did not leave a comment.

Scott M. 
Rating:
5.0

Connect is a great place to go for U-Haul rentals, you will get quick service from friendly people you can trust. Owners manage personally and seem to not only enjoy the work but do really well. Location is incredible as well, it is constructed out of beautifully restored dining carts and is worth seeing on its own merit. I would like go back and see their store, where they do engraving for many kinds of gifts, awards, stationary and such.

ALAN G. 
Rating:
5.0

Customer did not leave a comment.

Rob G. 
Rating:
5.0

Just keep doing what y'all are doing and the young lady that helped us was very professional

VICENTA G. 
Rating:
5.0

All good

jose B. 
Rating:
5.0

Location was very clean, neat and people extremely friendly.

Rob G. 
Rating:
1.0

ALL U-HUALS LIE AND SAY THE TRUCKS ARE A LITTLE OVER HALF BUT WHEN YOU GET THEM THEY ARE ON HALF SO BECAUSE I DIDN'T TELL ANYONE A PICTURE IN FRONT OF THERE SHOP BEFORE TAKING OFF WAS NOT PROOF SO I WAS CHARGED FOR IT WHEN I BROUGHT IT BACK AT HALF

Sophia G. 
Rating:
5.0

Customer did not leave a comment.

Daniel J. 
Rating:
3.0

Customer did not leave a comment.

Alysha J. 
Rating:
5.0

Customer did not leave a comment.

LEAM H. 
Rating:
5.0

Customer did not leave a comment.

Johnny G. 
Rating:
5.0

Customer did not leave a comment.

Taysha F. 
Rating:
5.0

Customer did not leave a comment.

Dustin K. 
Rating:
2.0

Customer did not leave a comment.

Kenna B. 
Rating:
5.0

Very friendly & knowledgeable staff

MARK M. 
Rating:
5.0

Customer did not leave a comment.

Michael L. 
Rating:
5.0

Very convenient location to a large population in downtown Wichita Falls. Paul was very helpful and customer-oriented in his work and communications.

Steven H. 
Rating:
4.0

Customer did not leave a comment.

ROSCOE R. 
Rating:
4.0

Customer did not leave a comment.

David S. 
Rating:
5.0

friendly and quick services

Melvin M. 
Rating:
5.0

The staff at this location were awesome. Very helpful with removing my van from the vehicle transport when I returned the equipment. Cute stuff in the store as well. This store has all kinds of personalizeable stuff as well as U-Haul. I will be back when I need other stuff they offer!!

Richard H. 
Rating:
2.0

Customer did not leave a comment.

Granette W. 
Rating:
2.0

Mark parking, drop off locaeion

steve H. 
Rating:
4.0

All was good.

Paul C. 
Rating:
3.0

Customer did not leave a comment.

Alejandro A. 
Rating:
5.0

Customer did not leave a comment.

DEANA D. 
Rating:
4.0

Furniture pads were dirty.

Thomas W. 
Rating:
3.0

Checking tires and tire pressure before leaving the site

erin V. 
Rating:
3.0

The trucks Auxiliary plugs did not work. Unable to plug in and use auxiliary ports for charging phone.

LUTHER P. 
Rating:
4.0

Customer did not leave a comment.

Sandra H. 
Rating:
4.0

Customer did not leave a comment.

Chad W. 
Rating:
5.0

The best location to rent a Uhaul truck in Wichita Falls.

walter D. 
Rating:
5.0

My experience in renting the U-Haul Van was different and more efficient then regular rental procedures I like the fact that you can use your phone to rent one and drop off without the extra paperwork. The next time I need to have a rental truck I will be contacting U-Haul for my moving adventures thank you so much for your help.

Teresa C. 
Rating:
5.0

Customer did not leave a comment.

SIERRA W. 
Rating:
5.0

Customer did not leave a comment.

robin P. 
Rating:
5.0

Customer did not leave a comment.

Anthony M. 
Rating:
5.0

Customer did not leave a comment.

Jason A. 
Rating:
4.0

Customer did not leave a comment.

Judy C. 
Rating:
5.0

Customer did not leave a comment.

jerome C. 
Rating:
5.0

Alex was great!

John S. 
Rating:
5.0

Customer did not leave a comment.

WILLIAM B. 
Rating:
5.0

Customer did not leave a comment.

David O. 
Rating:
3.0

After reservation was made, called store about tow dolly and was told after truck is loaded to come back to pickup tow dolly . The tow dolly can be taken off truck and moved to side while loading truck and after that load up tow dolly on tuck . Simple as that . All in all everything went well. Do wish the headlights when put on high beams would show more light though .

Rodney H. 
Rating:
5.0

Keep up the great service. Give the representative a raise, he is worth it.

Owen B. 
Rating:
4.0

Great customer service even with the U-Haul computer system having issues. Very polite and helpful.

Peter C. 
Rating:
5.0

Customer did not leave a comment.

Joe G. 
Rating:
3.0

Truck had not been washed. Nobody from staff wanted to do a walk around. I was not asked if I had any questions about the equipment or it's operation. Nine percent of the insect population of Texas had lost their lives on that windshield. When I asked to have the windshield cleaned or if they had a squeegee I could use, I was told "no" to both questions. Avoid this facility at all costs.

Robert G. 
Rating:
4.0

Customer did not leave a comment.

LaJuana G. 
Rating:
5.0

Customer did not leave a comment.

Jim D. 
Rating:
4.0

Customer did not leave a comment.

ARDEN F. 
Rating:
2.0

No. The woman working was polite. But she didn't know what she was doing or how to do it.

jody H. 
Rating:
2.0

Please ensure that cat hair or any other hair is removed from the vehicle prior to the next person's use. I am allergic to cats and using this vehicle made my allergies flare up.

Nathan B. 
Rating:
5.0

Customer did not leave a comment.

Dan M. 
Rating:
5.0

Customer did not leave a comment.

Edwin S. 
No reviews have been submitted for this location.

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