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DENNIS F
Customer Reviews for Conners Amoco
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
I tried to rent a uhaul from a close by place where I live! The Stor refused to speak to me at all! I have no internets nor cell phone services where I lived! Hilliards Facillity was VERY RUDE after I stoped by 2 times! I was there at 7:00 A M exactly but no one would open the doors! I picked up my men to move me and alady was outside smoking pot! Then Ran inside quickly! Soon as I said I need to Rent a Uhaul. SHE SAID Go home and do it online! I tried to explain I cant do that with no service nor do I know how to do computer stuff! She said I was not getting a UHaul at all! And wouldnot help me. I. REFUSE TO DO BUSINESS WITH THAT STINKY POT! If she has to do it she should be at home in private! Rudest person I ever met running a store to rent UHaul! I drove 25 miles-to find Conners UHaul rentals. And they said No! But I had a friend who helped me online to rent one! After quit a few minutes arguing that I had a reservation. Another person stepped in and said. Yes I am Renting Mrs Newman that UHaul and not the person coming later that night who also wantedit. Im guessing! Im glad I finally got the remtal but now Im penalized for it taking too much time and not getting my stuff out of my home! Now I AM BEING CHARGED $10,000. For the lateness of a rental UHaul!! Im so mad! I should have gotten that uHaul at 7:00 A M instead of driving it out of there at 10 or 10:30 ish time
LAVONNA NDon’t rent this truck any longer or work on the front end. It bounces down the road even if its loaded.
Collette fYou’re doing an amazing job with customer service ethics! Keep up the fantastic work!
ESTELLA CI checked in online for pick up. I showed the lady that I had checked in, she insisted that I had only made a reservation and hadn't completed the check in. I sat there for 30 minutes going back and forth with her that i had done everything i needed to do and it was only on her end that something needed to be done. Turns out... it was only on her end that something needed to be done... I even called to confirm a day previous to my pick up to confirm this would ruin smoothly since I was paying movers by the hour and I still had troubles
Brittany WI put no for person helpful because I used mobile app and drop key off in key drop off.
MELISSA SService was great
ROGER CI was glad to see that a vehicle inspection is now on the U-Haul app which makes doing a pre-trip inspection much easier. Thank you.
Eric FI have rented twice at this location. 1st time was ok with no issues. 2nd had problems from the start. Vehicle problems. Paperwork problems. Time at location was excessive. Incorrect rate. I will rent somewhere else next time.
MICHAEL WThey are very fast and friendly!!!
MELISSA AConner’s is a great place to rent. Ms. Pam was super helpful, it was nice to work with a person and not just an online process.
BILLY TThey did not look over the car dolly to ensure there wasn't any damage. They didn't walk outside at all, they just told us to leave it parked on the side with the others.
ALAN KNo suggestions today. We had a good experience.
Edward WThe keys were supposed to be in the truck, but they were not. I had to jump through hoops to find the contact information for the store owner online and wait for someone to come get the keys from inside the store. Fun fact: the person who came to get the keys for us was sitting there when we arrived, but instead of taking a few minutes to see if he could help in any way, he drove off.
DARREN HThe lady in the office was very rude and unprofessional
TYHISA LThey were so disrespectful, didn’t even acknowledge I was there, gave me attitude, treated me like I was dumb or incompetent. I will not ever recommend anyone to go to conners for any type of business. I have never been treated with such disrespect.
Bryan TConners Amoco is a local Uhaul rental facility and they are awesome. They have convenient hours, great location and see to always have a wide variety of units available.
KENDELL WNothing was smooth and easy. Would highly recommend
Lisa BEasy to find parking for truck drop off. I had a hard time finding the key drop off.
Emily BTowed my 55 Mercury with ease. Overall great experience.
HUGH HGreat service at both pick up and drop off locations equipment in great condition vey convenient A+++++++++
LAZARO YThe lady was very rude and did not want to accept my trailer return. I had already called them a few days before to make sure I could drop it off at their location and she assured me that I could. Had to call customer service to get them to accept it. The contract was written with them as the drop off agent. I will not do business with Conners Amoco again.
Stephen RThe location is the best! It’s the U-Haul app and U-Haul customer service that needs a lot of work!!
Dorothy BEverything was great!!
Ray AThe front desk lady was extremely rude and seemed angry. Not pleasant, and when I said have a nice day, she didn't even respond.
Debbie LToo many unhidden fees, not explained to you at time of rental. Only see them after you drop off and they charge you additional fees, also mileage was explained it would be $0.89 a mile and got charged $1.09 a mile. Rip off for sure
Charlie PVery rude charged my bank account for a late fee and I turned the Truck in a whole day early. Then he said it was for gas when I left the truck with more than half a tank just like I got it. My drop off location supervisor called him as well. She told him he had to refund me . I still do not have my money.
Lisa SFantastic customer service, thank u!
Chris DThe drop off was was very easy and quick.
Vernon KThe truck was dirty with dog hair and I got a check engine light on the vehicle. I took the truck back to rental but they didn't have another truck. After making calls they checked the code and cleared it. All seemed good till I start trip to Alabama and the check engine light came on. Once the transmission seemed to downshift and reved to 4000, even though I was not pressing accelerator.
JOHN BThe truck had trash inside (empty water bottles) and cigarette ash on the cup holders. It smelled cigarette smoke. We had to purchase air fresheners, as my son and I couldn’t tolerate the smell.
Catherine ALocal,very close so every thing went smoothly!!!
lois dOnly show in town…. Not much to choose from.
Charles HAgain, I picked U-Haul truck up at one location and returned it to another and then I saw that I was charged $280 above my regular rental that I paid 122. That is very poor business please somebody give me a call Diane 610 698-9710 very very unhappy with U-Haul.
Stanley kIt is always a pleasure to do business with Conner's. Continue to support this small business.
Ronald TThe guy at this place was very helpful and friendly.
Tonya WThat one on ya’ll
John Jgreat place and good people
tom sNothing, the Representative of the dealership was kind courteous, and helped you with your needs. I have used them three times and all was excellent.
Shirley WNothing
tom s