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RODNEY B
Customer Reviews for Conoco Denver
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Easy pickup and dropoff
NATHAN EHelpful,fast and smooth. Thank you
JOVAN GThe staff was knowledgeable and quick. I did not have a reservation and was still in and out with keys within ten minutes. All associated costs and available options were clarified. When dropping off, the staff was ready and quick as well. highly recommend this location for its convenience and staff.
NEFTALI CEverything was great, simple, and easy with the rental!
Kelsey MThe pads were not in the truck and the employee was quick and helpful to grab them for me. Did not add any additional time to mg pick up. App also wasn’t working so they checked me in
Lesley HNot charge me 15 miles more then I did
RHONDA FFriendly and competent staff made my day easy.
GUILLAUME BLove this location, will rent from here again. Thanks
DAVID HEven though the store was busy when we came we were taken care of quickly. The store has a lot of cool items inside too! Thank you Hamed for a good experience.
LAWRENCE MFriendly, helpful employees, I was in and out quicker than other locations, return was a breeze also. Would definitely recommend.
JOHN TVery good experience, friendly staff, clean truck, very convenience gas station and I had to get that delicious Dubi chocolate too. Definitely will come back
CHRISTINA WBest uhaul in town with the gas and convenience store they have everything
KEIBER XHelpful , easy in and out, very convenience has gas to fill up right there. Thank you all
DAVID DSuper friendly and helpful staff!
Andrew GThese guys are the best
SEAN CVery helpful, easy fast in and out also i saw one of my favorite boxers in that store, good memory dafently will have more business there. Thanks
MICHAEL DThis location has everything gas and uhaul boxes everything you need
PETER BI rent at this location a lot and they never disappoint. This time they had a newer 10’ truck parked in the back with a back up camera. They went above and beyond and pulled it out for me. I highly recommend this location!
CECILIA GEasy, fast, helpfull staffs and clean truck. Thank you
MOISES SDinner coupons?? Lol
GEORGE DThe Uhaul crew were very friendly and helpful, they also had plenty of parking to leave my car while I took the truck. They also had plenty of moving boxes, tapes at the facility which made it so much easier. Furthermore, this location is also a gas station/ convenience store. Ao snacks, drinks and gas are all in ONE PLACE!!! So easy.
MAYSAM EI wish all U-Haul's locations were like this, friendly, fast, easy in and out, clean truck and easy to gas up. Clean store .I really appreciate Adib and Hamed for help. For sure coming back. Beer and Japanese chips after moving sounds good.
JUAN CFast and easy in and they have gas also makes it easier with very nice convenience store
KAYLA VAbsolutely fantastic and personalized service! These gentlemen have been courteous, helpful and professional on each and every occasion which is why they’ve become my go-to U-Haul provider. Regardless of location, they are well worth the drive!
ANASTASHA GClean store, efficient pickup and drop-off. Since it's Conoco, no need to stop somewhere else to top off the gas. First rate :)
DAVID BGreat service!
HEIMO TVery fast in and out good service thank you hamed
MISHECK KThe weather was not good, and the truck was stuck, we had to dig it out it took 45 minutes just get it on the road to get to our destination. The people there just watched us and didn’t assist definitely not good service
Ronald KGood customer service and fast they also have gas there makes it so much easier
Gabrielk RThey can keep extending the rental and not cut me off after 4 days just because they are afraid im not going to complete the payment. My credit with uhaul is flawless.
VERLONTE JBetter customer experience.
TAHIRA CStaff was not friendly nor helpful. Van was not clean inside or outside.
Denise CHelpful, fast, easy!!
ANDREW WIt was a bit cumbersome to take photos of the truck because it was squeezed in next to a bunch of others. Not the worst thing but checking in would be easier if there was more space for moving around the truck
KAILEE CI was overcharged they charged me 25 miles and I calculated 10.8 miles, and to fill up the gas tank it cost me 1.37 cents if I drove 25 miles I'm sure it would cost me more than 1.37, I will be in touch with the main office in the morning what a rip off.
STEVEN RQuick in and quick out. Great customer service!
MATTHEW SVery helpful. Really appreciate the customer service.
GREGORY GThank you for reversing the 20-minute late charge. We really appreciate the favor there.
ZACHARY HGreat Representative for U-Haul.
GORDON KThis process was quick and easy. The truck needed to be vacuumed, but I only needed it for a few hours, so it was not a big deal.
Ellen REasy reservation, easy pickup, the truck was in great shape, and the dropoff was seamless. Attendants were helpful and personable. Overall great experience!
Joseph EThe guys at this location are absolutely amazing. Every time I rent here the process is so smooth.
CECILIA GGood stuff. Clean truck, used exactly what it was intended for, and easy turn-in. I’d come back to this conoco again for sure
CONNOR OThis location is kind of sketchy - I hey park their trucks on a downward incline which affects the fuel amount in their favor. My 5/8 of tank once driven always loses a gallon of gas so my 10 mile rental turns into me filling up two gallons + to level out the tank to where it was. If you rent here move the truck to flat land by the pumps prior to recording tank amount.
PAUL TI know it's hard in Colorado this time of the year with weather but the windows were so bad I had to wash them before I could drive around the block
MARK GBe straight forward with your customers and not give them multiple prices. Also I got told one thing from one uhaul place and it not being true at the other one if I could I would get my money back
BAILEY KIt was a Saturday so it was busy so the store moved on to next customer. No one available to check van with me or see if furniture dolly was in the van, it wasn't. The man was working hard and was knowledgeable but I rented a furniture dolly at another UHaul location. I was compensated so I appreciated the refund I received. Thank you.
CAROL CSuper easy to rent the vehicle and return, thank you!
GRANT SI was able to easily reserve and pick up a U-Haul at this location after being disappointed a the U-Haul Storage of the Highlands location. I reserved a truck for 8 AM on 11/23/24, and when I went to pick up my truck, there hadn't been one assigned to my account. Based on Google Reviews, this has happened to many other people. Please do something about it.
RACHEL CBetter communication when transfered to different location.
JEFFREY TThe only issue had was when went to stop the truck pulled to the right
DONALD PHave an employee who understands reservations and can communicate with people Who rent the trucks and equipment. Our team experience was a disaster. They charged us twice. Once upon rental $121 which posted as soon as our grandson arrived to pick the truck up. Them they charged our grandson $76 more!! All of This for A 15 ft Truck and small Dolly which we used for 3-4 hours. We need to be refunded for The $121 as we were told That charge was incorrect. Please contact us at 214-674-8187. Rebecca and Larry Dobbs
MARSHALL JQuick & easy drop off.
WILLIAM SDrop off process was very quick!
NANCY HClean the windshield had about a hundred bugs on it
Ronnie MGreat service, store, truck, and prices!
Laeiche mHorizontal dolly’s would be Helpful to rent
MONICA WThey met me outside and were like you 3 minutes late and 9 miles over the limit. And was very rude
STEPHANIE Mit was at a gas station which was interesting. and the first person we talked to wasn't very helpful. but then the actual U Haul employee was helpful and polite.
OLIVIA OThe customer service here is unbelievably fantastic! Friendly, helpful, and quick. I never thought I'd have a wonderful experience picking up a uhaul, but I definitely did! The clerk who works this location deserves a raise. He was friendly and exceeded expectations.
Matt CNo oil in truck. No dollies, windows dirty.
BARBARA JScam
ROBERT WBest place I’ve ever rented truck
VLADIMER SOutstanding experience. They made it quick and easy. Will rent from them again.
DAVID ROnline booking should be available fir multi-day rentals.
JONAH SThe emloyee Sayed, was very helpful. The Uhual system was down and I was unable to pick up and pay for my trailer at 10 am as planned. I went back home and Sayed called me when the system was able to accept payment. This was very inconvenient but not Sayed's fault. Uhaul needs to fix this problem but apparentlly it has been been occrurrig dure high demnad tie in the summer. One of the bacup up chains for the trailer broke on the trip. It was hanging too low and probably touched the ground which causes the breakage. THe chain itself was the problem not the installation. Sayed shortened the chaing as much as possible by twisting it. It was not touching the ground when I left but later I had to re tighten it. The center is a gas station / convenience store and does not have adequete staff and equipment to fix problems should as this one.
PHILIP NI was received wrong information which inevitably made things way harder then it needed to be and delayed the whole moving process
Cameron B