I have used this location a number of times. The owner and his wife are always pleasant and helpful.
Selina C
Customer Reviews for Conoco
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Owner was courteous and efficient. Will use this dealer again. Thank you.
Edsel BThe truck ran horrible. my dad had to put power steering fluid in it the truck ran horrible one of the headlights did not work and we got pulled over by the police about one of the headlights
Tracy PThe equipment was clean and disinfected prior to picking it up. However, the A/C was not working, and nothing was said until I was leaving, and I was told it didn't work on this particular vehicle. I didn't have time to fill out additional paperwork for another vehicle. But this one should have never been rented, "knowing" there was issues. I just about died in a vehicle with NO a/c and 95° temperatures.
JAMES SThe experience was exceptional. No need to change anything
CRAIG HI have rented here many times over the past 7 years, and every time the owner has given me a truck so clean it looked like it was professionally "detailed." Highly Highly recommend. Bob
Robert NThis. Was. My FIRST TIME. USING. A. U-HAUL. 🤗I. AM. VERY. PLEASED. WITH. THE. CUSTOMER. SERVICE. I. RECIVED. IM. GRATEFUL 🙏🏽 I. WOULD. HIGHLY. RECOMMEND. FAMILY 😄 FRIENDS AT. THIS. LOCATION. EXCELLENT 👌🏽. ONLY. COMPLAINT. THERE. SHOULD. BE. MORE. PEOPLE LIKE. THIS. CARING. COMPASSIONATE. AND. KIND .😊.THANK. YOU. THERE. ARE. STILL. A LOT. OF. PEOPLE. THAT. ARE. NICE ☺️. AMEN 🙏🏽
Kimberly RSeveral of my items including my mattress and box springs got wet inside of the enclosed trailer . I expressed to the owner of the uHAUL/gas station and he seemed to care less . I asked for a simple refund and he would not even talk to me about it . It was an awful experience from getting the rental and returning it .
PATRICK Ymy go to location, never have had any problems with readiness of equipment. or availability. great people, fast service.
MARTIN BIt was slow to get it rented but this was after the rental we had reserved at another location wasn't there and we had to find a new location with the rental we needed. So we were just happy to get one and get it done.
DANNY ROther than this not being my original pick up location, the service was good.
THOMAS LExcellent business-no issues-we have used them several times. Thankyou!
ROBERT OVery helpful and friendly. Will use this location every time.
David GVery friendly and helpful
DOUGLAS CThe owner of this location was great! Very friendly and helpful. Easy to work with. The truck itself was OK. Transmission was questionable, but otherwise, decent.
ELIZABETH SThis was the best experience in all my years renting a U-haul truck. Mr. J. Patel was professional from start to finish. Would highly rate this vendor and location.
RANDALL IClean windshield from fog , replace windshield, and repair squeak when driving, it’s loud in the cab. Wasn’t happy that A $39 rental cost me 104.00 before gas, for 22 miles. Probably my last rental from U-haul.
CHARLES AI have both picked up and dropped off at the Conoco at Rainbow City, AL. ALWAYS the owner (Jig) greets me with both a smile and a clean truck. I commented to my wife that he cleans and details his U-Haul rentals better than my car is detailed. Clean and ready to roll.
Robert NOwner is awesome
RICHARD Wnothing
CLEMMY HFantastic customer service — highly recommend this location and owner!
LESLIE HAwesome owner location Conoco ! Rent with Confidence!
Timothy TVery nice experience. Would highly recommend….
DANIEL GThis was an incredible experience. Everyone was so friendly, helpful and made renting seamless, affordable and simple. Highly Recommend!!!
Christina Ogreat and friendly service
HAROLD WJig is such a great U-Haul dealer. He makes the process so easy!
ELIZABETH AExcellent in every way!!
David FAwesome service at this location !!!
LADONNA GAgent was polite ,professional and explained all my concerns
BRIAN SJig could not have been more helpful. I’m planning to go back today to discuss renting a trailer.
DENNIS DNothing always great customer service
EMMA ASee above
LYNDELL GThis is at a rundown convenience store. The parking is undefined and the owner/manager seems to be lacking equipment for Uhaul rentals. He used my phone to scan my ID and to take pictures of the van upon checkout. Being a convenience store i attempted to gas the van up at 2 of the front pumps upon return attempt #1. Well, those don't work and aren't marked indicating that they don't. I proceeded onto Raceway just down the road and filled up. The rental process took longer than any I've ever dealt with previously. This included being asked for next of kin contact information.
ERIC MGreat Friendly service
TARAMEKA AMy transaction was handled in a friendly and professional manner from my phone call in the morning for the reservation to the time I pulled off of the lot with the trailer. Could not of been better.
LARRY CFriendly staff. He made my drop off so easy and fast.
CHRISTOPH TNothing at all.
JOHN PThe truck was clean and well maintained, Jig was very informative and very helpful through the process.
MICHAEL HIt was Good just a Miscommunication by the Owner.
CHRISTOPHER AThe best dealer around!
ROBERT MVery nice staff clean vehicles.
RANDY KFriendly, helpful, quick and easy! Will def use again in the future
SARAH MBest Uhaul location in the US! Jig is the best and goes above and beyond to make it a smooth and easy experience!
Michael HGreat customer service
ROBERT PUpon arrival the clerk tried to charge me $170 when my quote online was $120. He also told me that it would charge me $100 extra to pay with my debit card. And the truck wasn’t ready when I got there . Could barely see out the windshield when I left it was so dirty and smelled . He told me I had to return the truck before 9pm that night when my app said 7:30 am Sunday . Upon arrival at 8:20pm I pulled in and before I could put it in park the same clerk can out and opened the passenger door and started cleaning it before I was out . He continued to insist that I not close the return on the app that he would do it for me . He took the keys out of the ignition before I even removed the seat belt. I barely got the pictures for the app return . Even had to ask for the keys back to finish . This is my 3rd uhaul in a year and half and my worse experience.
Anita SHe’s always making sure we have exactly what we need when we need it! He’s very customer oriented and calls us by name every time we go in his store.
RICHARD CPerfect experience. Jeg is very polite, well mannered and goes over and beyond to make sure you get the best deal and best experience possible. Thank you for all you do.
Robert WGig the owner was amazing, I've rented from uhaul many times and it's the first time anyone ever took the time to go over everything with me. Everything from safety to saving money on fuel. I would highly recommend this location if you want to rent a uhaul. Paul Strickler
PAUL SNothing, Best service and customer support ever.
STEVEN BKeep it just the way it is
KRISTOPHER FGreat place to rent from, always helpful and nice.
DONALD BThis is the 3rd time Iv used this location and has been grate service each time.
KURTIS Kgreat service and friendly workers
ALICE B