Made reservations for 20' truck - get there - there's NO 20' - proprietor comments he can call around to see IF he can find one (I do NOT have TIME to WASTE to drive SOMEWHERE ELSE to pick up the correct truck that I had ALREADY RESERVED! Was at this pickup location for over an hour! Finally have to settle for SMALLER truck - get charged MORE for rental - MORE for INSURANCE!!!! WHY????? Get in truck, gas level is supposed to 7/8 - it's not closer to 3/4 - WHY does Uhaul not fill up tank like always has been done - because they GAIN more fuel this way (some of us aren't as STUPID as your company thinks we are). There was molded chicken bones in a deli bag between seats, empty Sprite bottle under seat. I have photos for trash, fuel and mileage, etc. (Facebook posts will be posted unless someone contacts me with explanations and the SMALL credit I am owed. Otherwise your reservations and price lists posted online are nothing but lies. This will be last time I rent Uhaul - WILL find another company that actually want my business. What say you UHAUL?
Becky M.
Customer Reviews for Conoco
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Always over the top friendly and helpful, plenty of inventory
Larry B.Jig was cheerful and helpful in my renting the 6 by 12 trailer from you. He is a great rep for U-Haul service to customers.
Walter R.I didn't like that my rental time was limited. I did not request only 4 hours I informed them I shouldn't be more than a few hours
NICHOLAS R S B.The owner here is very helpful. Every time I come here it is so easy. He handles everything so well. I will actually drive past other U-Haul sites to rent from this location. Job well done.
MARCUS V.The man there was very rude and was not trained on how to read a reservation over mobile. The owner fixed everything and made things very smooth there after!
Pam B.Jig does a fantastic job...makes everything so easy!
SHANNON E.Owners were very friendly and efficient.
Carrie W.Always a great experience, in place to get any of your moving needs. The owner goes above and beyond to make sure everything goes as smoothly as possible with the move.
DAVID B.Jigg was absolutely the best. Very polite and very helpful. I will be recommending his location to my friends and family.
Kim P.I recamend. This location it was hassle free !
Gary J.Very clean and well maintained equipment. The gentleman who assisted me was excellent to work with.
Gary H.Retailer at the store is always pleasant to speak with. He is knowledgeable of the process and works quickly to get you on your way. He explains in detail about the process to follow concerning the rental. I have visited this store on several occasions and will continue to rent there. Also, I will inform others about it too.
REGINA W.The truck was very VERY old. The cab area ceiling was torn and tattered and had parts of the cloth hanging down. It was dirty. When I got shortly down the road, I noticed that a oil change light was on. The owner had pulled the truck out for me because of where he had it pulled and stored so I figured he was aware and it was fine. I drove the 65 miles to my destination to pick up my load of supplies. When I got back in the truck, now there was an additional oil light of some sort on. I proceeded to check online and found it to be an emergent light that required immediate attention. I reached out to the person I rented it from and did not get an answer. I called the Uhaul 1800 # and was told yes, in fact it was urgent and needed the oil to be assessed and changed immediately to keep from ruining the truck. The person on the phone was helpful and found me a Uhaul service center that I could go to. It was 15 minutes out of my way each way and took about 30 minutes at the site. The Centerpoint Uhaul general manager was amazing and immediately came to my aid. He put in SEVEN or EIGHT quarts of oil because there was basically no oil on the stick. ....meaning...the owner of the truck should have had this handled and changed WAY before I drove the truck. Finally, the owner texted me back and said...oh it probably means the oil needs changed but it is not a big deal and you will be fine until you get back. (That would have been an additional 110 miles back). Needless to say---- I was extremely frustrated! It added over an hour to my day and made it where people who were supposed to help unload could no longer help thus putting extra strain on ME. It also added about 30 extra miles which meant MORE gas and MORE mileage to have to pay for. OH, and the location didn't have enough parking area, so I had to "jump the curb" with my own small bed truck and park in a grassy/muddy area to not be in his way. No---I would never rent from him again.
JESSICA E.Have used this location before. They are always pleasant and very helpful.
Phillip R.Jig is fantastic!
Wes H.No improvement needed for this location the individual that helped his name was Jigg he was very professional and the most helpful person we ever dealt with he made everything very easy we are very satisfied with our experience Thank you
GEORGE P.I loved that they referred someone to unload my truck at a great price and they were fast!
Tammy G.Just keep up the good work.
Thomas S.I would never ever again rent from this location. This trailer leaked and it rained almost the entire time we had the rental which was two weeks. We pulled out of the location with a flat tire and the store owner did not care. We spent a total of $31 to put air in the tire 14 days straight at gas stations just for the rental to be operable. This store literally had som much stuff in the little parking lot that it was almost impossible to even hook up and the store owner was rude and smelled horrific. I was charged a cleaning fee but he was too busy at drop off to come inspect the clean trailer that leaked and had a flat tire!! I highly don't recommend!
Stanley H.Great service !
fred M.Great customer service and very friendly!
Logan C.Best place in our area and the owners are awesome 👏
Rhonda B.Always the best location to rent from.
Randall P.Not having to use a major credit card to rent a van
Fred B.Nothing Big on 77 is the best if all your people was as nice as he 8d you would never have a complaint.
Kevin M.Very rude and unclear about price
Mary C.yes the owner here is a great guy .a very pleasant person to deal with a real pro
lester C.Jake was extremely kind and very informative. Made the rental process effortless. Great experience
William C.That was my first time renting a UHAUL and it was a great experience.
Brian S.Jig, was very helpful and honestly met my needs as to what I needed uhaul services for. He listened and gave me the confidence in the rental I needed to best suit my needs. I will definitely come back to his location in the future for any hauling needs I have.
greg G.Nothing
Rickey E.Perfect
Kenneth R.Our experience was simple ,no problems,great service.thank you Penny Ponder
Penny P.Excellent service
Observer S.The location is currently going through remodel, but it's availability and the staff is absolutely on point.
KEVIN I.Better refund policy and fuel calculation. I wasn't able to move my things and returned the U-Haul. No refund was given even though I was not able to use it. Fuel calculation needs to be calculated electronically and not manually. I was overcharged and had to bring it to the staff's attention.
Ashley R.The station is dingy and in need of serious cleaning on the lot. The people are nice, but I only use this location because this is the only location with a 26 foot truck.
RICHARD P.Jig is always willing to help. Great customer service. Have used this location for years.
Tammy D.Very good service and friendly
Tom M.My biggest issue was the scheduling department. My original location and time changed. When I called about it they explained and I was all set the day before. The help I had was ok with the change. When I get there the time on the app changed again. No notification or anything. This caused me time having to sit and wait for over an hour. This mishap caused me extra money having to wait. Thankfully the representative at the location was very nice and accommodating. I understand the issue wasn't his fault and I appreciate him for making the process much smoother because I was very upset. This was supposed to be a self service request.
Jalissa B.The most exceptional service around. Wouldn't go anywhere else!
Anthony M.Very friendly service recommended help for $10 an hour on site which was a huge help will be using again and then in the next move very professional businessman
Jeff S.The truck was exactly what I needed And the customer service was perfect
Charles J.This location is excellent. Always friendly and helpful. He goes out of his way to make sure my experience is great. I won't rent from anywhere else.
Sonja W.Rented from this location a several times. Owner always efficient and helpful. Equipment always clean and well maintained.
William T.The truck was not road ready , the front would shake all over the road !! I can't believe it is being rented ! The rear tires does not meet D O T standards and is dangerous with very little tread left ! The loading ramp was shorter than normal !
Jeffery L.very friendly and helpful and made sure that everything was secure and in place before we left
Yuvonne C.The prices at this location is way higher then any other place I e rented . Plus this location charges an extra charge that takes 4-6 business days to get refunded
JOE P.The gentleman who rented the truck out to us was kind, courteous- he single-handedly swept the back and wiped dried mud off f of the driver floor mat prior to giving us the key. The utility truck was in good working order, and pickup was a breeze.
Kenneth K.