Customer Reviews for Conoco
(U-Haul Neighborhood Dealer)

840 reviews

803 W Grand Ave   Rainbow City, AL 35906

(256) 547-3494

Location Hours

  • Mon-Fri: 6 am - 8 pm
  • Sat: 7 am - 8 pm
  • Sun: 7 am - 7 pm

Services at this Location:

Contact Us

(256) 547-3494

803 W Grand Ave
Rainbow City, AL 35906

Services at this Location:

Location Hours

  • Mon-Fri: 6 am - 8 pm
  • Sat: 7 am - 8 pm
  • Sun: 7 am - 7 pm
  • Free towing inspection
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Good service

Harold W. 
Rating:
5.0

Great service! Love Jig

Observer S. 
Rating:
1.0

The owner of the location does not allow you to do the self check in or check out, if I choose to do it with my phone is because I don't want to be around people and He doesn't like this.. he wants to be on you, take your pictures and gets mad if you take your own pictures o make comments, he is very rude and annoying, i had 2 bad experiences with this guy already.

Pablo Z. 
Rating:
5.0

have used this location several times , for 1-way drop-off. & local rental. I always use this dealer as first option. friendly & professional

Mart B. 
Rating:
1.0

The representative was rude and hard to deal with. First of all, the day before were to rent the truck, he called and pushed for us to take a deal which would include driving the truck back to our original location. We didnot. Also, we paid with a prepaid card. He didn't tell us a extra $100 would be included! He said he did...but he lied. An overall lousy experience with this guy....bad employee\owyner. Would never rent rent from him again!!!!

Kathy T. 
Rating:
5.0

Manager was courteous and helpful.

ALTON I. 
Rating:
5.0

Jig was great and helped me out more than you could know I would recommend this to anyone

Patrick E. 
Rating:
5.0

Very professional

Jonathan N. 
Rating:
5.0

Customer did not leave a comment.

Tommie G. 
Rating:
3.0

Customer did not leave a comment.

HOANG N. 
Rating:
5.0

Customer did not leave a comment.

Rebecca D. 
Rating:
4.0

Customer did not leave a comment.

Thomas S. 
Rating:
5.0

Nothing. All is great

EMMA A. 
Rating:
5.0

Customer did not leave a comment.

Ronnie T. 
Rating:
5.0

Nothing

Donald W. 
Rating:
5.0

Fantastic customer service will keep using this uhaul location

KRISTOPHER C. 
Rating:
5.0

Absolutely nothing, Jig was a gentleman and professional and helped in getting me the right equipment for the job I had. Thank you!

Michael I. 
Rating:
5.0

Everything was fine kind sir!

Michael W. 
Rating:
4.0

Make sure tires are same size and not flat. Valve stem leaking. We fixed at our expense.

mike B. 
Rating:
5.0

The location I used for this service Is the best location to get what you need. I have used the uhaul trucks/trailers on a few other occasions and only use the Conoco location.

Eric M. 
Rating:
5.0

Great customer service!

John W. 
Rating:
5.0

Nothing, it was a great experience. Very easy and smooth!

Joseph E. 
Rating:
5.0

Great staff. Friendly, helpful, and efficient.

darrell N. 
Rating:
5.0

Customer did not leave a comment.

Don P. 
Rating:
5.0

Customer did not leave a comment.

Angel J. 
Rating:
5.0

Customer did not leave a comment.

JARVIS H. 
Rating:
5.0

Customer did not leave a comment.

Jeff N. 
Rating:
5.0

Jig was most helpful on renting and returning the equipment. He hooked it up & disconnected it. Very professional individual.

BILLY K. 
Rating:
1.0

No comment. I will never use or recommend uhaul ever again and in fact I will speak up whenever possible yo share this whole experience with any and all

LORETTA W. 
Rating:
5.0

Customer did not leave a comment.

DAVID B. 
Rating:
5.0

I cant think of anything the person that worked with me was very curtious, and understanding, and did his job well. Thank You Will use this u haul service again.

KEVIN P. 
Rating:
5.0

Customer did not leave a comment.

JOHN D. 
Rating:
5.0

Great

MICKEY R. 
Rating:
5.0

Customer did not leave a comment.

WILLIAM G. 
Rating:
4.0

Customer did not leave a comment.

Karen D. 
Rating:
5.0

Great service!! The man I rented the u-haul from was very professional and kind!

VALERIE U. 
Rating:
5.0

Best experience with any truck rental company that I've ever had. This location and the customer service was great.

DAVID S. 
Rating:
3.0

Customer did not leave a comment.

Jasmine B. 
Rating:
5.0

Customer did not leave a comment.

CHARLOTTE M. 
Rating:
5.0

Customer did not leave a comment.

TONYA S. 
Rating:
5.0

I rented in Gadsden Al. In Hwy. 77, the man there could not have been any more helpful or nice. I think it is A tTexaco station. I will be returning to them when I need another rental. When I returned the trailer in Fort Walton Beach, the the people were nice and helpful,

CHERYL G. 
Rating:
5.0

Customer did not leave a comment.

APRIL A. 
Rating:
5.0

Customer did not leave a comment.

Steven D. 
Rating:
5.0

Customer did not leave a comment.

RANDALL H. 
Rating:
5.0

Customer did not leave a comment.

JAMES M. 
Rating:
5.0

Professional service and courteous

JAMES A. 
Rating:
5.0

Nothing. The person I who waited on me was as good as they come. Very courteous, efficient, and very helpful.

RICHARD ALAN R. 
Rating:
5.0

Jig was such a nice person. He was very genuine and personable! Both locations I was pleased with!

Stac H. 
Rating:
4.0

Customer did not leave a comment.

CAROL S. 
Rating:
5.0

Customer did not leave a comment.

SAMANTHA M. 
Rating:
4.0

Customer did not leave a comment.

Yang H. 
Rating:
5.0

He hooked it up him self! Great service

GREGORY L. 
Rating:
2.0

Customer did not leave a comment.

MARCUS L. 
Rating:
5.0

Extremely friendly service

GEORGE P. 
Rating:
3.0

Customer did not leave a comment.

DANNY W. 
Rating:
5.0

This makes the 4th time we've rented here over the past several years. Every time, the owner has the vehicle is ready on time and very clean. It also helps that this rental facility adjoins a gas station, making it very easy to refuel upon return. if I could give them more than five stars I would! Even though other U-Haul rental places are closer to my home, I always go here because the service is top-notch.

ROBERT N. 
Rating:
5.0

Customer did not leave a comment.

BRANDON H. 
Rating:
5.0

Customer did not leave a comment.

Chartles N. 
Rating:
5.0

Owner was very professional, nice and helpful. Would recommend and use again !

EDGAR M. 
Rating:
4.0

Customer did not leave a comment.

JAIME J. 
Rating:
5.0

Customer did not leave a comment.

HOLLY H. 
Rating:
5.0

Customer did not leave a comment.

CHRISTOPHER H. 
Rating:
5.0

No improvements needed. This was a great experience! I'll definitely use this location again.

Josh W. 
Rating:
5.0

Customer did not leave a comment.

SUSAN M. 
Rating:
5.0

NONE

MARVIN L. 
Rating:
5.0

Customer did not leave a comment.

JARAD B. 
Rating:
5.0

Excellent customer service and well stocked- will definitely use again.

Sherri S. 
Rating:
5.0

Very well run

JAMES W. 
Rating:
2.0

The person who I turned in the truck to at the drop-off location called me the day prior of turn in and requested that I hand over the rental to him directly at 10:00 am the next day so he could immediately process it for another customer. He told me not to worry about turning it in an hour past the return time (9:00 am), and that he would take care of it and that I wouldn't be charged the additional day. I was charged for an additional day (plus coverage). I disputed the charge with provided call log information and the charge was dropped. Yay on that. I was also charged a cleaning fee. I disputed that as well, and it too was dropped. Only to be added back later. When I picked up the truck, it apparently had not been cleaned. I had removed the discarded napkins, biscuit wrapper, water bottle, and jelly packet before moving. With that, the truck was cleaner than when I initially picked it up. And still, I was charged a cleaning fee. Should I need to rent a truck for moving purposes at a later date, I will most likely pick a different rental service provider. Most of this ordeal has been a major hassle and not something that I feel that I would need to deal with during an already stressful time, such as moving. I will admit that the truck was nice and was in good condition and mechanical order.

Kevin X. 
Rating:
4.0

Mr. Jig was very nice and helpful.

BARRY G. 
Rating:
5.0

The owner was very knowledgeable and helpful!

EDWARD F. 
Rating:
2.0

Customer did not leave a comment.

TRACY K. 
Rating:
3.0

I do not feel like my experience meet the reservation guarantee. Reservation was for 6:00am and I get to the store and am told the uhaul guy doesn't get there until 8 on the weekends. He called him and he finally got there just before 7 putting me almost an hour behind schedule. The trailer was in a muddy ditch and the tires had mud on them and once I got going down the road and the mud came off I noticed one of the tires was really low. I stopped at a shell gas station down the road and had to pay $2 for air to air it up(it had about 10psi in it). When I brought the trailer back he did apologize a second time for the confusion this morning and him not being there. Other then that the trailer did great and the tire seemed fine after putting air in it.

DAVID B. 
Rating:
5.0

Open until 9 pm and helpful and friendly.

MICHAEL S. 
Rating:
5.0

Customer did not leave a comment.

JARVIS H. 
Rating:
5.0

Great service

NARHARIBHAI P. 
Rating:
5.0

Customer did not leave a comment.

LAKESHA R. 
Rating:
3.0

Do not GUESS ON THE FUEL CONSUMPTION... fill the truck up, before rented out!!! Then fill back up after it is turned in..... i personally do not understand how you can drive a truck* 70 miles* and it be $36.39 extra on fuel...

RICKY M. 
Rating:
5.0

More equipment for this location

FREDRICK B. 
Rating:
5.0

Customer did not leave a comment.

REGINALD C. 
Rating:
5.0

Customer did not leave a comment.

STEVEN M. 
Rating:
5.0

Excellent service. The best I have ever experienced all 3 times I have rented a Uhaul from.

RODNEY E. 
Rating:
3.0

The owner was very attentive, helpful and pleasant to work with. I will return to this location for future needs.

DEBRA B. 
Rating:
5.0

Jig went out of his way to be helpful

WESLEY M. 
Rating:
5.0

Nothing

JEWELL T. 
Rating:
5.0

Very friendly and helpful

SHARON W. 
Rating:
5.0

Great customer service from this location!!

SARAH G. 
Rating:
1.0

I will never use or recommend uhaul to anyone. Charged me an extra $95.00

Eugene O. 
Rating:
5.0

nothing, everything was excellent

TIMOTHY C. 
Rating:
5.0

Customer did not leave a comment.

MICHAEL S. 
Rating:
5.0

Everything was excellent.

DAVID P. 
Rating:
5.0

Great experience! Everything was explained well. Reasonable pricing.

JONATHAN K. 
Rating:
5.0

Fast , clean , friendly. Best U-Haul experience I have EVERY had!! Fantastic!!!

Jerry W. 
Rating:
5.0

Make sure there are straps on the truck. Your hospitality was top notch. Thank you.

BENJAMIN S. 
Rating:
1.0

We were charged 29 dollars for cleaning fee When we took pictures of the uhaul when we dropped it off for this exact reason. We were charged for gas 2 times plus he made us put gas back in the uhaul. Charged us way to much. He told us our total would be 89 and some change and somehow that turned into 152

JONATHAN J. 
Rating:
5.0

nothing, keep doing what you are doing

CLEMMY H. 
Rating:
5.0

Give them the same great service I received.

RANDALL P. 
Rating:
5.0

Customer did not leave a comment.

BRANDON H. 
Rating:
4.0

Customer did not leave a comment.

chasity K. 
Rating:
5.0

Excellent service, friendly staff, and reasonable gas prices!

Reed M. 
No reviews have been submitted for this location.

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