The representative from this location could not have been any better. Upon examining the unit he revealed that I had went over in mileage. I told him that f I had been able to pick up the vehicle in Auburn, Alabama as I had ordered on the uhaul website no extra mileage would have been accrued on the vehicle. I disputed the issue and he helped me contact Uhaul national office where I could present my case. The representative said she understood that I had to pick up the vehicle 50 miles away from the original order point in Auburn, but that the extra mileage issue should have been performed at the Alexander City Uhaul location, and that nothing could be done and I was responsible for the overage in mileage. I felt like I had stepped into yher twilight zone or the looking glass. I had the national representative steel man my situation, and she was able to describe the situation fully and accurately, but insisted I was responsible for the extra mileage. The Uhaul representative at 803 W Grand Ave spoke up and retold the situation to the national Uhaul Representative. He said that this mileage overage was not the fault of the customer and that she could correct this situation. The national Uhaul rep yet again said thathe customer was responsible. The local W Grand Ave Rep. told me to just hang up. (pulling his finger across his throat). After the hangup withe the national Uhaul rep. the local rep said he would take care of this issue. He said he would be penalized by correcting the issue. He said that I had been very nice even though I had been wronged by the Uhaul system. I anyone actually reads this missive the rep at 803 W Grand Ave Rainbow City, Al should not be. As a matter of fact he should be offered a position at Uhaul corporate training customer service reps and a salary appropriate to a VP of Customer Service relations. He provided me his name and as I read it, it appears to be Jig. If Corporate desires more information please contact me using my contact info provided on the contract...
James m
Conoco
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Rainbow City, AL 35906
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Customer Reviews
- 4.5 Average Customer Rating
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Customer service was wonderful. Super nice and friendly people. I will recommend to others.
Serena DThe man who rented me the truck went above and beyond with exceptional customer service. He walked me through every step of the process, including helping me get the pictures needed and showed me how to cut off the tow and it would save gas. He even had people who could help me load for a very reasonable price. I've rented from uhaul over 30 years and his professional demeanor and customer service was absolutely the best ever. I would definitely recommend his location to anyone.
Lorie LThe sir that lended me the uhaul was very nice n helpful 👌
Centauri SAmazing customer support. Will definitely rent from this location in the future.
Arnold L