Customer Reviews for Consign It Furniture LLC
(U-Haul Neighborhood Dealer)

1,287 reviews

345 Scarlet Rd Ste 12   Kennett Square, PA 19348
(New Garden Shopping Center)

(484) 734-2055

Office Hours

  • Mon-Sat: 10:15 am - 5:30 pm
  • Sun: 11:15 am - 4:30 pm

Services at this Location:

Contact Us

(484) 734-2055

345 Scarlet Rd Ste 12
Kennett Square, PA 19348
(New Garden Shopping Center)

Services at this Location:

Office Hours

  • Mon-Sat: 10:15 am - 5:30 pm
  • Sun: 11:15 am - 4:30 pm
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
2.0

After loading up the vox truck and starting my drive the rear passenger tire blew out on me. I was on a small country road with no shoulder. So I struggled to drive for about a mile until I got to a parking lot that I could pull into. When I got out to check the tire I discovered that I was driving on the rim. After waiting for 90 minutes to get the tired replaced, I completed my trip. When I mentioned my problem to the clerk at the location he sympathized and offered my a credit on my charge of $129.00. Later I discovered that he gave me a whole $10.00 credit. If I use a Uhaul in the future then I will choose a location that does a better job of maintaining their trucks.

Greg Z 
Rating:
5.0

Customer did not leave a comment.

AARON K 
Rating:
3.0

The PC kept crashing when I went in the Friday prior to my rental and I was told to download the app. It did NOT work, so I was informed to call the CS 800#, which I did. I was sent an email to check-in on Monday since my pick-up time was 90 minutes prior to the store opening. Check-in thru the email took 15 minutes - too long for this process with the picture capture function semi functional. The sales associate at the location was not fully informed on the rental process. If one rents with an advance reservation, it should be quicker to check-out and check the vehicle back in after. Truck was NOT cleaned and struggled to get up hills.

JAMES P 
Rating:
2.0

I bought two mattress covers when placing my order and was Informed at pick up that they don’t carry those items there. I was out $15 and had no covers for my mattresses.

KELLY D 
Rating:
5.0

Customer did not leave a comment.

BARRETT C 
Rating:
5.0

Customer did not leave a comment.

DONALD G 
Rating:
5.0

The invoicing vs the reservation cost estimate is very confusing. I ended up paying less than expected even through I drove more miles than anticipated. But looking at the receipt to figure out why is baffling. That leads me to believe your marketing is purpousfully confusing versus how you actually bill. That causes me to be wary of trusting the brand.

GREGORY B 
Rating:
5.0

Customer did not leave a comment.

Jeffrey R 
Rating:
5.0

Customer did not leave a comment.

Kenneth E 
Rating:
5.0

The store experience was great! The app experience that I first tried was not user friendly and very glitchy.

MICHAEL A 
Rating:
5.0

Very good experience with this location.

Yaser K 
Rating:
5.0

Personality this location is very friendly and organized took literally minutes to schedule the U-Haul when I dropped it off I had to do in the key. He sent me an email receipt with all the detailed information.

JOSEPH M 
Rating:
5.0

Customer did not leave a comment.

CHAD P 
Rating:
3.0

Customer did not leave a comment.

Barry D 
Rating:
5.0

Customer did not leave a comment.

HARRY A 
Rating:
5.0

Customer did not leave a comment.

Norma O 
Rating:
5.0

Just keep doing what you're doing. Everything was great!

JANE C 
Rating:
5.0

Customer did not leave a comment.

GORDON J 
Rating:
5.0

Customer did not leave a comment.

Daniel A 
Rating:
5.0

Customer did not leave a comment.

Edgar K 
Rating:
5.0

Customer did not leave a comment.

DENIS G 
Rating:
5.0

Customer did not leave a comment.

KEVIN I 
Rating:
5.0

Customer did not leave a comment.

JORDAN M 
Rating:
5.0

Customer did not leave a comment.

JOSEPH O 
Rating:
5.0

Customer did not leave a comment.

Joseph O 
Rating:
5.0

Customer did not leave a comment.

KEVIN I 
Rating:
5.0

Customer did not leave a comment.

Jordan M 
Rating:
5.0

Customer did not leave a comment.

Denis G 
Rating:
5.0

Customer did not leave a comment.

JOHN G 
Rating:
4.0

There was candy wrappers under the seats

MARGARET B 
Rating:
5.0

Nothing

BARRY K 
Rating:
5.0

Easy to schedule. The 2 employees in the store were very nice and helpful.

Gerald M 
Rating:
5.0

passenger side mirror was damaged and noted by the vendor. Just letting you know that is very dangerous as it is hard to merge into traffic coming from the right. Repair or take out of service.

JOHN L 
Rating:
5.0

Customer did not leave a comment.

Joseph L 
Rating:
5.0

Excellent customer service at this location.

ELLIS C 
Rating:
5.0

Customer did not leave a comment.

KATHLEEN B 
Rating:
5.0

Everything was fabulous!

JOSEPH W 
Rating:
5.0

Customer did not leave a comment.

MOHAMMAD M 
Rating:
5.0

I doubt I be using UHaul again. It was an easy transaction, but MUCH MORE than the final number quoted online because of the add in of the gas. I understand that but it is double dipping to expect that the truck will also come back with a full tank of gas. Are you kidding??

Betsy B 
Rating:
5.0

The staff are very friendly and helpful.

BARRETT C 
Rating:
5.0

This location was great. I was frustrated that my truck wasn’t available at the original location I chose but glad this location had one available

Chelsea C 
Rating:
4.0

Personnel helpful = N/A. Did not interact with anyone.

Tyler S 
Rating:
5.0

Totally satisfied with equipment, pick-up, drop-off and customer service.

ELLIS C 
Rating:
5.0

Customer did not leave a comment.

STEPHEN C 
Rating:
5.0

Customer did not leave a comment.

Richard K 
Rating:
5.0

Customer did not leave a comment.

Kathy H 
Rating:
5.0

Customer did not leave a comment.

KEITH B 
Rating:
4.0

They forgot our pads, and pick is extremely convulsed. App does no work well

BENEDICTO R 
Rating:
5.0

Customer did not leave a comment.

FREDERICK C 
Rating:
5.0

Customer did not leave a comment.

CINDY C 
Rating:
4.0

Customer did not leave a comment.

KEITH B 
Rating:
5.0

Customer did not leave a comment.

John S 
Rating:
5.0

Couldn’t have been easier

Anne G 
Rating:
5.0

La atención es excelente, la camioneta impecable, nada que mejorar , todo muy bien

RAUL R 
Rating:
5.0

Customer did not leave a comment.

Lina A 
Rating:
5.0

Customer did not leave a comment.

THOMAS N 
Rating:
5.0

Customer did not leave a comment.

ALEJANDRO S 
Rating:
5.0

Customer did not leave a comment.

GREGG P 
Rating:
5.0

Check-in & Check-out procedures were easy and quick. The van was clean operated perfectly.

Gregg P 
Rating:
3.0

Consign It Furniture was excellent. Corporate might be another story. My CC was charged and my CC company flagged it as Fraud. As I did not know I was being charged, or the amount and since I told the computer that I was paying at Consign It Furniture, I assumed the CC company was correct about the fraud. Now I have to wait a week for a new credit card. Could have been avoided if the system didn't assume I wanted to charge the card and if they would have notified me of the charge or just do as I requested on the On-Line sign-up.

MICHAEL T 
Rating:
3.0

Customer did not leave a comment.

Anna S 
Rating:
5.0

Customer did not leave a comment.

Plamen I 
Rating:
5.0

Customer did not leave a comment.

THOMAS C 
Rating:
4.0

Easy drop-off, large parking lot to park vehicle. Only issue was limited data signal to upload pics to the app which made the return process take longer than it should have.

MARK R 
Rating:
5.0

Customer did not leave a comment.

AMANDA M 
Rating:
5.0

Customer did not leave a comment.

DEANNA H 
Rating:
5.0

Customer did not leave a comment.

Theresa S 
Rating:
5.0

Customer did not leave a comment.

Brian S 
Rating:
5.0

The app was slow and didn't work when returning the truck. I still had to go inside.

James C 
Rating:
5.0

Customer did not leave a comment.

H S 
Rating:
4.0

Customer did not leave a comment.

DONALD R 
Rating:
5.0

Customer did not leave a comment.

FRNCIS D 
Rating:
5.0

Customer did not leave a comment.

Morris S 
Rating:
4.0

Nothing

Gavin C 
Rating:
5.0

Nice people, very friendly. Quick in and out to pick up and drop off

Ehren M 
Rating:
5.0

Customer did not leave a comment.

BRADLEY W 
Rating:
5.0

Customer did not leave a comment.

NORMA O 
Rating:
5.0

Customer did not leave a comment.

SCOTT K 
Rating:
5.0

The staff are always friendly and efficient in their service.

BARRETT C 
Rating:
5.0

My experience was perfect

GREGG P 
Rating:
5.0

Customer did not leave a comment.

JOSEPH H 
Rating:
5.0

Customer did not leave a comment.

Andrew S 
Rating:
5.0

I did a one way rental and the mileage was calculated to the drop off point not where I was going. This resulted in a mileage charge on top of the $500 plus fee. This to me was not right and a rip off. The mileage fee was not determined by this location in is a company problem.

Clay C 
Rating:
5.0

Customer did not leave a comment.

Donald M 
Rating:
4.0

The location was fine. The people there were wonderful. The customer service via phone was awful.

Shannon C 
Rating:
2.0

Customer did not leave a comment.

mark h 
Rating:
5.0

Customer did not leave a comment.

ALEXANDRA C 
Rating:
1.0

Worst experience ever

Thomas K 
Rating:
5.0

Truck was clean. The Air conditioning did not work. Wouldn't have been to bad but it was 90+ degrees with 3hrs of driving. When I picked up truck it was later in the evening and didn't need it. After I loaded up the next day and headed down the road I turned it on and nothing but hot air.

GREGORY B 
Rating:
5.0

Process to rent and return was easy and quick. Courtney was pleasant and service-oriented and even asked me if I had had a good trip. It would be so nice to have more Courtneys in the world!!

Barbra S 
Rating:
5.0

Customer did not leave a comment.

Brian K 
Rating:
5.0

Best location. Never have issues.

Katee B 
Rating:
5.0

They did a great job and were quick!!

Heather J 
Rating:
4.0

Customer did not leave a comment.

MARK M 
Rating:
3.0

There is terrible cell phone reception here and it took us close to an hour to go through the app checkin process which was frustrating. Also we only used 1/2 the miles charged for.

Duane L 
Rating:
4.0

Customer did not leave a comment.

Jane W 
Rating:
5.0

The staff at this location are always very friendly and accommodating.

BARRETT C 
Rating:
5.0

Customer did not leave a comment.

Isabella E 
Rating:
5.0

Customer did not leave a comment.

Jeffrey A 
Rating:
5.0

You guys were great.

Ronald s 
No reviews have been submitted for this location.
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