Thank you
Janet L
Customer Reviews for Consign It Furniture LLC
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Very good customer service. Renting was easy and guick. Location was perfect.
JAY HAfter loading up the vox truck and starting my drive the rear passenger tire blew out on me. I was on a small country road with no shoulder. So I struggled to drive for about a mile until I got to a parking lot that I could pull into. When I got out to check the tire I discovered that I was driving on the rim. After waiting for 90 minutes to get the tired replaced, I completed my trip. When I mentioned my problem to the clerk at the location he sympathized and offered my a credit on my charge of $129.00. Later I discovered that he gave me a whole $10.00 credit. If I use a Uhaul in the future then I will choose a location that does a better job of maintaining their trucks.
Greg ZThe PC kept crashing when I went in the Friday prior to my rental and I was told to download the app. It did NOT work, so I was informed to call the CS 800#, which I did. I was sent an email to check-in on Monday since my pick-up time was 90 minutes prior to the store opening. Check-in thru the email took 15 minutes - too long for this process with the picture capture function semi functional. The sales associate at the location was not fully informed on the rental process. If one rents with an advance reservation, it should be quicker to check-out and check the vehicle back in after. Truck was NOT cleaned and struggled to get up hills.
JAMES PI bought two mattress covers when placing my order and was Informed at pick up that they don’t carry those items there. I was out $15 and had no covers for my mattresses.
KELLY DThe invoicing vs the reservation cost estimate is very confusing. I ended up paying less than expected even through I drove more miles than anticipated. But looking at the receipt to figure out why is baffling. That leads me to believe your marketing is purpousfully confusing versus how you actually bill. That causes me to be wary of trusting the brand.
GREGORY BThe store experience was great! The app experience that I first tried was not user friendly and very glitchy.
MICHAEL AVery good experience with this location.
Yaser KPersonality this location is very friendly and organized took literally minutes to schedule the U-Haul when I dropped it off I had to do in the key. He sent me an email receipt with all the detailed information.
JOSEPH MJust keep doing what you're doing. Everything was great!
JANE CThere was candy wrappers under the seats
MARGARET BNothing
BARRY KEasy to schedule. The 2 employees in the store were very nice and helpful.
Gerald Mpassenger side mirror was damaged and noted by the vendor. Just letting you know that is very dangerous as it is hard to merge into traffic coming from the right. Repair or take out of service.
JOHN LExcellent customer service at this location.
ELLIS CEverything was fabulous!
JOSEPH WI doubt I be using UHaul again. It was an easy transaction, but MUCH MORE than the final number quoted online because of the add in of the gas. I understand that but it is double dipping to expect that the truck will also come back with a full tank of gas. Are you kidding??
Betsy BThe staff are very friendly and helpful.
BARRETT CThis location was great. I was frustrated that my truck wasn’t available at the original location I chose but glad this location had one available
Chelsea CPersonnel helpful = N/A. Did not interact with anyone.
Tyler STotally satisfied with equipment, pick-up, drop-off and customer service.
ELLIS CThey forgot our pads, and pick is extremely convulsed. App does no work well
BENEDICTO RCouldn’t have been easier
Anne GLa atención es excelente, la camioneta impecable, nada que mejorar , todo muy bien
RAUL RCheck-in & Check-out procedures were easy and quick. The van was clean operated perfectly.
Gregg PConsign It Furniture was excellent. Corporate might be another story. My CC was charged and my CC company flagged it as Fraud. As I did not know I was being charged, or the amount and since I told the computer that I was paying at Consign It Furniture, I assumed the CC company was correct about the fraud. Now I have to wait a week for a new credit card. Could have been avoided if the system didn't assume I wanted to charge the card and if they would have notified me of the charge or just do as I requested on the On-Line sign-up.
MICHAEL TEasy drop-off, large parking lot to park vehicle. Only issue was limited data signal to upload pics to the app which made the return process take longer than it should have.
MARK RThe app was slow and didn't work when returning the truck. I still had to go inside.
James CNothing
Gavin CNice people, very friendly. Quick in and out to pick up and drop off
Ehren MThe staff are always friendly and efficient in their service.
BARRETT CMy experience was perfect
GREGG PI did a one way rental and the mileage was calculated to the drop off point not where I was going. This resulted in a mileage charge on top of the $500 plus fee. This to me was not right and a rip off. The mileage fee was not determined by this location in is a company problem.
Clay CThe location was fine. The people there were wonderful. The customer service via phone was awful.
Shannon CWorst experience ever
Thomas KTruck was clean. The Air conditioning did not work. Wouldn't have been to bad but it was 90+ degrees with 3hrs of driving. When I picked up truck it was later in the evening and didn't need it. After I loaded up the next day and headed down the road I turned it on and nothing but hot air.
GREGORY BProcess to rent and return was easy and quick. Courtney was pleasant and service-oriented and even asked me if I had had a good trip. It would be so nice to have more Courtneys in the world!!
Barbra SBest location. Never have issues.
Katee BThey did a great job and were quick!!
Heather JThere is terrible cell phone reception here and it took us close to an hour to go through the app checkin process which was frustrating. Also we only used 1/2 the miles charged for.
Duane L