Customer Reviews for Consign It Furniture LLC
(U-Haul Neighborhood Dealer)

865 reviews

345 Scarlet Rd Ste 12   Kennett Square, PA 19348
(New Garden Shopping Center)

(484) 734-2055

Location Hours

  • Mon-Sat: 10:15 am - 5:30 pm
  • Sun: 11:15 am - 4:30 pm

Services at this Location:

Contact Us

(484) 734-2055

345 Scarlet Rd Ste 12
Kennett Square, PA 19348
(New Garden Shopping Center)

Services at this Location:

Location Hours

  • Mon-Sat: 10:15 am - 5:30 pm
  • Sun: 11:15 am - 4:30 pm
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
4.0

Pick up by cell phone went without a hitch. I expected to be done by 5:00 PM, but everything fell apart. At 2:30 I contacted to inform I was running late. While in the past this was never an issue, I was informed that they had rented the truck to go out again at 5:00. They were not happy with me, but I am sure I am not the first person this has happened to, and I did call to let them know. I think it short sighted to not expect issues. Having to return after hours presented it's own set of problems. While the morning went smooth, check in didn't. My dashboard pics wouldn't upload and after 10 attempts, my son finally tried from a web page (I was using the app) and we got checked in. 30 minutes to do so. I also paid an additional 70.00 for the extra time, and there is no price break down on my U-Haul account. This all made a bad day even worse. It will be a cold day in hell before I do this again.

Jack H. 
Rating:
5.0

I can't think of a single thing.

DAVID C. 
Rating:
5.0

Great Agent...courteous people and very helpful!

MICHAEL B. 
Rating:
5.0

Customer did not leave a comment.

SANDRA R. 
Rating:
5.0

I was very happy with both sites and the employees involved

Susan K. 
Rating:
5.0

Customer did not leave a comment.

noreen B. 
Rating:
5.0

The employees at this site were accommodating. My gripe is not with them. UHaul switched the location of my pick up site without telling me. No call, text, or email. I signed up for a site 10 minutes away, and this location is 30 minutes from me. I'm not happy.

Colin S. 
Rating:
3.0

Customer did not leave a comment.

RICHARD I. 
Rating:
5.0

great prices nice and friendly staff at this location

JUAN P. 
Rating:
5.0

Customer did not leave a comment.

JAMES R. 
Rating:
5.0

Customer did not leave a comment.

SIMON J. 
Rating:
1.0

Customer did not leave a comment.

Gail S. 
Rating:
5.0

Customer did not leave a comment.

Daniel P. 
Rating:
5.0

I can't think of anything that needs to be improved on. I had a great experience renting the van and vehicle itself was well maintained.

Matthew A. 
Rating:
5.0

this location was excellent, my problem with Uhaul is that I had reserved a 20' truck 2 to 3 weeks in advance with a credit card and had received a confirmation email and a reservation number.2 days before my scheduled pick up , I recieved a call and was told that my truck was not available.I had to settle for a smaller truck that did not meet my needs.This last minute screw job left me needing a second move. that is horrible customer service. my reservation #96843653 confirms my statement.Uhaul should comp me a truck for my follow up move, and apologize for the poor service and inconvenience.

MICHAEL P. 
Rating:
5.0

Customer did not leave a comment.

MICHELE R. 
Rating:
5.0

Great service. Very helpful getting us what we needed.

ROBERT J. 
Rating:
5.0

Customer did not leave a comment.

Kelsey F. 
Rating:
5.0

Customer did not leave a comment.

OWEN M. 
Rating:
5.0

Customer did not leave a comment.

KATHLEEN K. 
Rating:
5.0

Excellent equipment and excellent customer service. Exceeded my expectations!

MICHAEL W. 
Rating:
5.0

Customer did not leave a comment.

Thomas Y. 
Rating:
5.0

Nothing

PHILLIP K. 
Rating:
5.0

Customer did not leave a comment.

ELIZABETH C. 
Rating:
1.0

Warn your customers to record themselves using the key drop. I put my key in there and was told key was missing. BEWARE

JOHN R. 
Rating:
4.0

Make the lockbox area more visible. And overall make the online instructions easier to maneuver through and better WiFi in the area to complete transactions.

Eric S. 
Rating:
5.0

Friendly staff at consignment!! ❤️

Gene L. 
Rating:
3.0

Customer did not leave a comment.

Kevin V. 
Rating:
5.0

Customer did not leave a comment.

WILLIAM G. 
Rating:
5.0

Customer did not leave a comment.

WILLIAM C. 
Rating:
5.0

Customer did not leave a comment.

Morgan R. 
Rating:
3.0

When we arrived to pick up our truck, the air-conditioning was not working. It was a 97° day, so there is no way we could drive the truck or move without air-conditioning. When we asked about another truck the same size, we were told there was not one available. We wound up switching to a smaller truck, which meant more trips for us on the move. This whole process took about an hour. It's time we should have been moving and didn't wind up finishing until 9PM that night. I feel that I am owed a discount for the inconvenience and hassle of renting this vehicle. Ann Grim annlenk@aol.com 610 331 0764

ANN G. 
Rating:
5.0

Service excellence

DEREK G. 
Rating:
5.0

Customer did not leave a comment.

Nathan A. 
Rating:
5.0

Customer did not leave a comment.

Christopher L. 
Rating:
4.0

Customer did not leave a comment.

Tara S. 
Rating:
5.0

Customer did not leave a comment.

ROBERT H. 
Rating:
5.0

Very fast and friendly. We will be using them again.

Susan A. 
Rating:
5.0

Customer did not leave a comment.

MICHAEL M. 
Rating:
4.0

Customer did not leave a comment.

ZACHARY H. 
Rating:
5.0

Customer did not leave a comment.

GREGG F. 
Rating:
4.0

There was no confirmation that the truck was at the site and ready for my 24/7 pick up. In fact, got a call earlier in the day it was not back yet and then the store just closed. Store was 30min away too, so complete guessing game driving there to pick up if the truck was available or not. Tried to remedy this multiple times through customer service with ZERO help from first three calls and long hold times. In fact they were quite rude. No empathy.

Alex K. 
Rating:
5.0

Customer did not leave a comment.

Susan M. 
Rating:
5.0

Fantastic experience that I would recommend to anyone.

Carlyle A. 
Rating:
5.0

This place is the best. I wouldn't bother rating most uhaul locations. I rent trucks regularly and this place is a pleasure to visit. There is a full, competent staff at all times.

JOHN B. 
Rating:
4.0

Customer did not leave a comment.

Xiuhong C. 
Rating:
5.0

Customer did not leave a comment.

Jennifer G. 
Rating:
4.0

Customer did not leave a comment.

Daniel C. 
Rating:
5.0

Customer did not leave a comment.

ryan M. 
Rating:
5.0

Customer did not leave a comment.

GREGORY B. 
Rating:
5.0

Customer did not leave a comment.

SALLY B. 
Rating:
4.0

The passenger side windshield wiper was broken. I contacted U-Haul through text help on the 24hour check in and all they would/could do was attempt to transfer me to another location since this location was closed.

Timothy S. 
Rating:
5.0

None, The lady at store was very helpful and kind

Anthony D. 
Rating:
5.0

Customer did not leave a comment.

TODD L. 
Rating:
5.0

Customer did not leave a comment.

MARY D. 
Rating:
4.0

Better working website. We had a terrible time picking up the truck and key because the uhaul website kept going down for maintenance. Customer service was not helpful. We rented on a Saturday morning when most people would be using a uhaul truck to move so this company should NOT plan maintenance then. Because of these issues, I would probably NOT recommend uhaul as a 1st choice.

Richard L. 
Rating:
5.0

Everyone was super helpful & friendly. Great experience-no complaints here.

JOSEPH L. 
Rating:
5.0

Customer did not leave a comment.

Robert F. 
Rating:
4.0

Very patient and professional staff!

FRANCINE B. 
Rating:
1.0

Clean the trucks, and do not charge the customers for the cleaning charge like you did to me. To me seems like that is a rip off, charging for a clean out service and you don't even clean the trucks for the next customer. Thank you

Gustavo A. 
Rating:
5.0

The pick up was seamless as usual and the drop off was equally smooth. I've rented vehicles from this U-Haul location five times and it's been great each time. Thumbs up. 👍👍👍

WILLIAMS S. 
Rating:
5.0

Customer did not leave a comment.

LARA S. 
Rating:
5.0

Your website is hard to follow and not really accurate when scheduling. Very frustrating. But everyone I worked with at center were extremely helpful!

KEVIN G. 
Rating:
5.0

Customer did not leave a comment.

JEANETTE F. 
Rating:
5.0

My experience was great. The staff were friendly and helpful on the telephone and in-person. Being from out of town, it was great that they went the extra mile to give me directions and landmarks to find them better than Google Maps would have.

DAVIDPAUL D. 
Rating:
5.0

Everything was seemless and easy. Thanks!

Peter L. 
Rating:
5.0

Customer did not leave a comment.

kenneth E. 
Rating:
5.0

Customer did not leave a comment.

JACQUELINE H. 
Rating:
5.0

Customer did not leave a comment.

WILLIAM H. 
Rating:
5.0

Customer did not leave a comment.

Shirley D. 
Rating:
5.0

Customer did not leave a comment.

John P. 
Rating:
1.0

They were rude and lied about the rates. I was charged more then what I was quoted on the phone. I would not go back

ANDREW B. 
Rating:
5.0

Customer did not leave a comment.

angela F. 
Rating:
5.0

Customer did not leave a comment.

Stephanie H. 
Rating:
5.0

Not change the size ordered. At know extra charge we went from a 15' to a 20' u-haul. I do mind driving a larger truck.

Kevin K. 
Rating:
5.0

Customer did not leave a comment.

PAMELA E. 
Rating:
5.0

great experience kind and polite staff.

mark D. 
Rating:
5.0

Customer did not leave a comment.

SAMUELCLAUS G. 
Rating:
5.0

I have rented twice in the past month from this location, and the process has been so excellent. My move across town was made much easier because of this location.

Scott D. 
Rating:
5.0

Customer did not leave a comment.

GREGORY B. 
Rating:
5.0

Customer did not leave a comment.

Michael J. 
Rating:
5.0

Customer did not leave a comment.

MOHAMET F. 
Rating:
1.0

Rediculous... you have to do their job for them.

Stephen D. 
Rating:
5.0

These folks were great! They were kind and helpful. They were stuck in a bad place because they were not aware that I was bringing unit back to them and certainly not privy to the paperwork fiasco back in Wilmington.

ROGER B. 
Rating:
5.0

Customer did not leave a comment.

LINDA H. 
Rating:
5.0

The uhaul pick up location was a consignment store in Kenner square PA. If you are ever in the area , a must visit !

David C. 
Rating:
5.0

Customer did not leave a comment.

Wenhao Y. 
Rating:
5.0

Customer did not leave a comment.

NEIL A K. 
Rating:
5.0

Customer did not leave a comment.

AMY S. 
Rating:
5.0

Customer did not leave a comment.

LOLA S. 
Rating:
1.0

Uhaul changed my pickup location and time from 8 am to 4:30 pm. I then had to pick an alternate location in order to get the truck earlier than 4:30 which was 17 miles away, which then cost more miles, more gas, more money, more time. Horrible experience.

Marissa S. 
Rating:
5.0

Customer did not leave a comment.

Robert W. 
Rating:
5.0

Customer did not leave a comment.

Michael M. 
Rating:
5.0

Suggest downloading app on phone as website did not allow photo to be taken and held up p/u by 1/2 hour.

DAVID P. 
Rating:
5.0

Customer did not leave a comment.

MARIA Z. 
Rating:
5.0

Customer did not leave a comment.

MARIA Z. 
Rating:
1.0

extremely expensive. and I asked for a 19.90 truck and they gave me a more expensive one. I did not know that I could deliver it to another place other than the collection. I had used the service before and I had no problems, this time it was a very bad experience

SOLANGE R. 
Rating:
5.0

Nothing, this was so easy! Thanks for being able to help us with the moving blankets.

Sharon L. 
Rating:
1.0

Explain the drop off procedure. And don't overcharge the customer. Due to overcharge of $19.95 and store worker not fixing the overcharge, they lost a customer, I had a list of items I was going to go back and purchase for my house.. however the $19.95 was so important and she was so rude about it, I will never shop at the store and I will never rent a u-haul again. Always used enterprise and thought I'd try the “deal” of $19.95 for a day. BIg mistake on my end.

ANdrea F. 
Rating:
5.0

Nothing.

Jennifer M. 
No reviews have been submitted for this location.

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