Customer Reviews for Consign It Furniture LLC
(U-Haul Neighborhood Dealer)

925 reviews

345 Scarlet Rd Ste 12   Kennett Square, PA 19348
(New Garden Shopping Center)

(484) 734-2055

Location Hours

  • Mon-Sat: 10:15 am - 5:30 pm
  • Sun: 11:15 am - 4:30 pm

Services at this Location:

Contact Us

(484) 734-2055

345 Scarlet Rd Ste 12
Kennett Square, PA 19348
(New Garden Shopping Center)

Services at this Location:

Location Hours

  • Mon-Sat: 10:15 am - 5:30 pm
  • Sun: 11:15 am - 4:30 pm
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
3.0

Customer did not leave a comment.

Christopher H. 
Rating:
5.0

Love working with Consign It! Very clear and well run process, great customer service. Also: High praise for the excellent U-Haul online truck rental process, all the way from picking up the truck and providing my info, etc. to the easy-to-follow drop-off procedure. Well- designed and much appreciated!

Christopher L. 
Rating:
1.0

I was charged a new charge a month after my rental which was placed on my daughter's card. I have been trying to find out why . I filled the rental to the previous level and cleaned7 the truck out better then I picked it up . My cell is484 630 9410 please have someone reach out to me to see if it can be resolved. Mark Stephens

Mark S. 
Rating:
5.0

Customer did not leave a comment.

Lonnie H. 
Rating:
5.0

Customer did not leave a comment.

NICHOLAS T. 
Rating:
5.0

Customer did not leave a comment.

Kimberly H. 
Rating:
5.0

Customer did not leave a comment.

RYAN V. 
Rating:
5.0

Great rental experience! Definitely would go this route from this location again for any type of moving situation.

Stacey K. 
Rating:
5.0

Everything went great and I will use Consign It Furniture's UHaul resources as needed in the future. The people are great there, where we often shop and have also rented trucks in the past.

Michael K. 
Rating:
5.0

Great truck. Just what I needed to move big stuff from my house to son's apartment and get bedroom furniture from my nephew.

Karen D. 
Rating:
5.0

Customer did not leave a comment.

DAVE T. 
Rating:
5.0

Customer did not leave a comment.

DONNA B. 
Rating:
5.0

Customer did not leave a comment.

Mariah L. 
Rating:
1.0

1) no visor on truck 2) the store closed early (unstated) on Wednesday before thanksgiving. The store worker admitted she saw me but did not take the return, pretending the store was closed. Then she refused to refund me for the extra day and told me to complain to uhaul.

SEAN S. 
Rating:
5.0

Customer did not leave a comment.

Joyce T. 
Rating:
5.0

Great communication and excellent in person customer service. Highly recommend.

THOMAS M. 
Rating:
4.0

Customer did not leave a comment.

KATHLEEN T. 
Rating:
5.0

Nothing that I can think of. The people are very knowledgeable and they explain everything to you.

Susan B. 
Rating:
4.0

Customer did not leave a comment.

JOSE V. 
Rating:
5.0

Customer did not leave a comment.

KATHLEEN T. 
Rating:
5.0

The pre-existing damage to the van was a little difficult to accept at first but I was told that the items have been marked already All else was fine

Raymond B. 
Rating:
3.0

No one was there

ANNA I. 
Rating:
5.0

Customer did not leave a comment.

Richard B. 
Rating:
5.0

Customer did not leave a comment.

Christopher B. 
Rating:
5.0

Great service and great pricing. I was a walk-in with a short-term needs and they were able to help me that same day. I suggest making a reservation just to make sure you can get what you want. I was lucky they had something available for me.

Vincent C. 
Rating:
5.0

Customer did not leave a comment.

Jeffrey Y. 
Rating:
5.0

Customer did not leave a comment.

DANIEL C. 
Rating:
5.0

Customer did not leave a comment.

Ronald M. 
Rating:
5.0

Customer did not leave a comment.

Jourdan C. 
Rating:
5.0

Customer did not leave a comment.

Sudhaker K. 
Rating:
5.0

Customer did not leave a comment.

Philip P. 
Rating:
5.0

Customer did not leave a comment.

WALTERJAMES K. 
Rating:
5.0

Excellent experience and business owners

LEE J. 
Rating:
3.0

Do not change reservation location at last minute and not call and get approval from customer

Christopher S. 
Rating:
5.0

Folks very helpful

Robert I. 
Rating:
5.0

Customer did not leave a comment.

EDDIE D. 
Rating:
5.0

The headlights were set to off. Please makesure to set them to automatic fire each customer. The side door outside handle does not work. As for the vehicle itself, it was brand new, 220 miles, and I was impressed with its features: auto dimming headlights, Bluetooth, lane warning, yuge mirrors, very peppy engine with good mileage, and was extremely easy to drive. Thanks uhaul for continuing to spend the $$ in the right places. It just was fast to much money, as I felt that the "$19.99" rental was disingenuous, very misleading.

Jeremy A. 
Rating:
5.0

Customer did not leave a comment.

JOHN G. 
Rating:
2.0

This is not where I chose to drop off when I rented. My location was changed unbeknownst to me. It was dark, no instructions on where to leave the truck & had to drive around looking for the key drop. Little itty bitty sign in a consignment window say "U haul" wasn't very helpful

Cathleen N. 
Rating:
5.0

Customer did not leave a comment.

Christopher Y. 
Rating:
5.0

Customer did not leave a comment.

William R. 
Rating:
4.0

Could not get on website to perform pickup. Had to go inside. Truck front end is loose. Hard to keep in lane on back roads

Stephen G. 
Rating:
4.0

Most of my reservation was conducted online, with cell phone pickup. When I called the location to make sure, the woman who answered the phone was very helpful, which increased my confidence with what was a first-time experience for me.

Allen S. 
Rating:
3.0

UHaul did not refund my deposit. I made several calls.

Richard D. 
Rating:
1.0

The Truck advertised was Not the Vehicle I received

DECHUAN G. 
Rating:
3.0

Signing in with my phone was a nightmare. Didn't work. Location Finder turned on but Uhaul couldn't see where I was.

CAROLINE S. 
Rating:
4.0

Customer did not leave a comment.

ANTONIOCARLOS D. 
Rating:
5.0

Customer did not leave a comment.

GARY M. 
Rating:
5.0

Your app sucks!!

E Martin K. 
Rating:
4.0

The only drawback to this location is the hours of operation, everything else is top notch.

CHRIS F. 
Rating:
5.0

Customer did not leave a comment.

L P. 
Rating:
5.0

Customer did not leave a comment.

COLLEEN M. 
Rating:
5.0

good place to do business

JOSEPH S. 
Rating:
5.0

Customer did not leave a comment.

Richard S. 
Rating:
5.0

Customer did not leave a comment.

KATHLEEN T. 
Rating:
5.0

no problems. Good service

James D. 
Rating:
5.0

Customer did not leave a comment.

ROBERT M. 
Rating:
5.0

Wish the blanket bags were sealed so if you ended up not using/opening you could get refund. $5 for six blankets is very inexpensive but I found the aren't cleaned between uses ... hum?? Should have asked about refund up front, my mistake. Lesson learned. Hope they enjoyed their time out of the store and a trip around town 😁

MICHELE L. 
Rating:
1.0

Customer did not leave a comment.

Faith A. 
Rating:
5.0

This location was wonderful and the staff was very helpful. Uhaul, on the other hand, provided one of the single worst customer experiences ever. Instead started when they failed to send my "Gauranteed" reservation info to the dealer, so I showed up to pick it up before hours via their mobile app, only to find that it would not let me. After spending 20 minutes on the phone waiting to speak with a representative, they hung up on my, and I spent another 42 minutes waiting again, only to get told that the location does not offer the off-hours pickup. (False) Finally got my truck hours late, and then when I returned it, their app would not let me upload photos for the return proces, and I spent another 25 minutes waiting on the phone to speak with someone again. It was absolutely ridiculous, and Uhaul really didn't seem to care at all. Again, the dealer, Consign It LLC, was fantastic and needed up coming in a little early and helped me. But Uhaul really needs to get their act together.

OLIVER K. 
Rating:
4.0

Pick up by cell phone went without a hitch. I expected to be done by 5:00 PM, but everything fell apart. At 2:30 I contacted to inform I was running late. While in the past this was never an issue, I was informed that they had rented the truck to go out again at 5:00. They were not happy with me, but I am sure I am not the first person this has happened to, and I did call to let them know. I think it short sighted to not expect issues. Having to return after hours presented it's own set of problems. While the morning went smooth, check in didn't. My dashboard pics wouldn't upload and after 10 attempts, my son finally tried from a web page (I was using the app) and we got checked in. 30 minutes to do so. I also paid an additional 70.00 for the extra time, and there is no price break down on my U-Haul account. This all made a bad day even worse. It will be a cold day in hell before I do this again.

Jack H. 
Rating:
5.0

I can't think of a single thing.

DAVID C. 
Rating:
5.0

Great Agent...courteous people and very helpful!

MICHAEL B. 
Rating:
5.0

Customer did not leave a comment.

SANDRA R. 
Rating:
5.0

I was very happy with both sites and the employees involved

Susan K. 
Rating:
5.0

Customer did not leave a comment.

noreen B. 
Rating:
5.0

The employees at this site were accommodating. My gripe is not with them. UHaul switched the location of my pick up site without telling me. No call, text, or email. I signed up for a site 10 minutes away, and this location is 30 minutes from me. I'm not happy.

Colin S. 
Rating:
3.0

Customer did not leave a comment.

RICHARD I. 
Rating:
5.0

great prices nice and friendly staff at this location

JUAN P. 
Rating:
5.0

Customer did not leave a comment.

JAMES R. 
Rating:
5.0

Customer did not leave a comment.

SIMON J. 
Rating:
1.0

Customer did not leave a comment.

Gail S. 
Rating:
5.0

Customer did not leave a comment.

Daniel P. 
Rating:
5.0

I can't think of anything that needs to be improved on. I had a great experience renting the van and vehicle itself was well maintained.

Matthew A. 
Rating:
5.0

this location was excellent, my problem with Uhaul is that I had reserved a 20' truck 2 to 3 weeks in advance with a credit card and had received a confirmation email and a reservation number.2 days before my scheduled pick up , I recieved a call and was told that my truck was not available.I had to settle for a smaller truck that did not meet my needs.This last minute screw job left me needing a second move. that is horrible customer service. my reservation #96843653 confirms my statement.Uhaul should comp me a truck for my follow up move, and apologize for the poor service and inconvenience.

MICHAEL P. 
Rating:
5.0

Customer did not leave a comment.

MICHELE R. 
Rating:
5.0

Great service. Very helpful getting us what we needed.

ROBERT J. 
Rating:
5.0

Customer did not leave a comment.

Kelsey F. 
Rating:
5.0

Customer did not leave a comment.

OWEN M. 
Rating:
5.0

Customer did not leave a comment.

KATHLEEN K. 
Rating:
5.0

Excellent equipment and excellent customer service. Exceeded my expectations!

MICHAEL W. 
Rating:
5.0

Customer did not leave a comment.

Thomas Y. 
Rating:
5.0

Nothing

PHILLIP K. 
Rating:
5.0

Customer did not leave a comment.

ELIZABETH C. 
Rating:
1.0

Warn your customers to record themselves using the key drop. I put my key in there and was told key was missing. BEWARE

JOHN R. 
Rating:
4.0

Make the lockbox area more visible. And overall make the online instructions easier to maneuver through and better WiFi in the area to complete transactions.

Eric S. 
Rating:
5.0

Friendly staff at consignment!! ❤️

Gene L. 
Rating:
3.0

Customer did not leave a comment.

Kevin V. 
Rating:
5.0

Customer did not leave a comment.

WILLIAM G. 
Rating:
5.0

Customer did not leave a comment.

WILLIAM C. 
Rating:
5.0

Customer did not leave a comment.

Morgan R. 
Rating:
3.0

When we arrived to pick up our truck, the air-conditioning was not working. It was a 97° day, so there is no way we could drive the truck or move without air-conditioning. When we asked about another truck the same size, we were told there was not one available. We wound up switching to a smaller truck, which meant more trips for us on the move. This whole process took about an hour. It's time we should have been moving and didn't wind up finishing until 9PM that night. I feel that I am owed a discount for the inconvenience and hassle of renting this vehicle. Ann Grim annlenk@aol.com 610 331 0764

ANN G. 
Rating:
5.0

Service excellence

DEREK G. 
Rating:
5.0

Customer did not leave a comment.

Nathan A. 
Rating:
5.0

Customer did not leave a comment.

Christopher L. 
Rating:
4.0

Customer did not leave a comment.

Tara S. 
Rating:
5.0

Customer did not leave a comment.

ROBERT H. 
Rating:
5.0

Very fast and friendly. We will be using them again.

Susan A. 
Rating:
5.0

Customer did not leave a comment.

MICHAEL M. 
Rating:
4.0

Customer did not leave a comment.

ZACHARY H. 
No reviews have been submitted for this location.

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