Customer Reviews for Consign It Furniture LLC
(U-Haul Neighborhood Dealer)

841 reviews

345 Scarlet Rd Ste 12   Kennett Square, PA 19348
(New Garden Shopping Center)

(484) 734-2055

Location Hours

  • Mon-Sat: 10:15 am - 5:30 pm
  • Sun: 11:15 am - 4:30 pm
Special Operating Hours
  • 7/4/2021: Closed

Services at this Location:

Contact Us

(484) 734-2055

345 Scarlet Rd Ste 12
Kennett Square, PA 19348
(New Garden Shopping Center)

Services at this Location:

Location Hours

  • Mon-Sat: 10:15 am - 5:30 pm
  • Sun: 11:15 am - 4:30 pm
Special Operating Hours
  • 7/4/2021: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
1.0

Warn your customers to record themselves using the key drop. I put my key in there and was told key was missing. BEWARE

JOHN R. 
Rating:
4.0

Make the lockbox area more visible. And overall make the online instructions easier to maneuver through and better WiFi in the area to complete transactions.

Eric S. 
Rating:
5.0

Friendly staff at consignment!! ❤️

Gene L. 
Rating:
3.0

Customer did not leave a comment.

Kevin V. 
Rating:
5.0

Customer did not leave a comment.

WILLIAM G. 
Rating:
5.0

Customer did not leave a comment.

WILLIAM C. 
Rating:
5.0

Customer did not leave a comment.

Morgan R. 
Rating:
3.0

When we arrived to pick up our truck, the air-conditioning was not working. It was a 97° day, so there is no way we could drive the truck or move without air-conditioning. When we asked about another truck the same size, we were told there was not one available. We wound up switching to a smaller truck, which meant more trips for us on the move. This whole process took about an hour. It's time we should have been moving and didn't wind up finishing until 9PM that night. I feel that I am owed a discount for the inconvenience and hassle of renting this vehicle. Ann Grim annlenk@aol.com 610 331 0764

ANN G. 
Rating:
5.0

Service excellence

DEREK G. 
Rating:
5.0

Customer did not leave a comment.

Nathan A. 
Rating:
5.0

Customer did not leave a comment.

Christopher L. 
Rating:
4.0

Customer did not leave a comment.

Tara S. 
Rating:
5.0

Customer did not leave a comment.

ROBERT H. 
Rating:
5.0

Very fast and friendly. We will be using them again.

Susan A. 
Rating:
5.0

Customer did not leave a comment.

MICHAEL M. 
Rating:
4.0

Customer did not leave a comment.

ZACHARY H. 
Rating:
5.0

Customer did not leave a comment.

GREGG F. 
Rating:
4.0

There was no confirmation that the truck was at the site and ready for my 24/7 pick up. In fact, got a call earlier in the day it was not back yet and then the store just closed. Store was 30min away too, so complete guessing game driving there to pick up if the truck was available or not. Tried to remedy this multiple times through customer service with ZERO help from first three calls and long hold times. In fact they were quite rude. No empathy.

Alex K. 
Rating:
5.0

Customer did not leave a comment.

Susan M. 
Rating:
5.0

Fantastic experience that I would recommend to anyone.

Carlyle A. 
Rating:
5.0

This place is the best. I wouldn't bother rating most uhaul locations. I rent trucks regularly and this place is a pleasure to visit. There is a full, competent staff at all times.

JOHN B. 
Rating:
4.0

Customer did not leave a comment.

Xiuhong C. 
Rating:
5.0

Customer did not leave a comment.

Jennifer G. 
Rating:
4.0

Customer did not leave a comment.

Daniel C. 
Rating:
5.0

Customer did not leave a comment.

ryan M. 
Rating:
5.0

Customer did not leave a comment.

GREGORY B. 
Rating:
5.0

Customer did not leave a comment.

SALLY B. 
Rating:
4.0

The passenger side windshield wiper was broken. I contacted U-Haul through text help on the 24hour check in and all they would/could do was attempt to transfer me to another location since this location was closed.

Timothy S. 
Rating:
5.0

None, The lady at store was very helpful and kind

Anthony D. 
Rating:
5.0

Customer did not leave a comment.

TODD L. 
Rating:
5.0

Customer did not leave a comment.

MARY D. 
Rating:
4.0

Better working website. We had a terrible time picking up the truck and key because the uhaul website kept going down for maintenance. Customer service was not helpful. We rented on a Saturday morning when most people would be using a uhaul truck to move so this company should NOT plan maintenance then. Because of these issues, I would probably NOT recommend uhaul as a 1st choice.

Richard L. 
Rating:
5.0

Everyone was super helpful & friendly. Great experience-no complaints here.

JOSEPH L. 
Rating:
5.0

Customer did not leave a comment.

Robert F. 
Rating:
4.0

Very patient and professional staff!

FRANCINE B. 
Rating:
1.0

Clean the trucks, and do not charge the customers for the cleaning charge like you did to me. To me seems like that is a rip off, charging for a clean out service and you don't even clean the trucks for the next customer. Thank you

Gustavo A. 
Rating:
5.0

The pick up was seamless as usual and the drop off was equally smooth. I've rented vehicles from this U-Haul location five times and it's been great each time. Thumbs up. 👍👍👍

WILLIAMS S. 
Rating:
5.0

Customer did not leave a comment.

LARA S. 
Rating:
5.0

Your website is hard to follow and not really accurate when scheduling. Very frustrating. But everyone I worked with at center were extremely helpful!

KEVIN G. 
Rating:
5.0

Customer did not leave a comment.

JEANETTE F. 
Rating:
5.0

My experience was great. The staff were friendly and helpful on the telephone and in-person. Being from out of town, it was great that they went the extra mile to give me directions and landmarks to find them better than Google Maps would have.

DAVIDPAUL D. 
Rating:
5.0

Everything was seemless and easy. Thanks!

Peter L. 
Rating:
5.0

Customer did not leave a comment.

kenneth E. 
Rating:
5.0

Customer did not leave a comment.

JACQUELINE H. 
Rating:
5.0

Customer did not leave a comment.

WILLIAM H. 
Rating:
5.0

Customer did not leave a comment.

Shirley D. 
Rating:
5.0

Customer did not leave a comment.

John P. 
Rating:
1.0

They were rude and lied about the rates. I was charged more then what I was quoted on the phone. I would not go back

ANDREW B. 
Rating:
5.0

Customer did not leave a comment.

angela F. 
Rating:
5.0

Customer did not leave a comment.

Stephanie H. 
Rating:
5.0

Not change the size ordered. At know extra charge we went from a 15' to a 20' u-haul. I do mind driving a larger truck.

Kevin K. 
Rating:
5.0

Customer did not leave a comment.

PAMELA E. 
Rating:
5.0

great experience kind and polite staff.

mark D. 
Rating:
5.0

Customer did not leave a comment.

SAMUELCLAUS G. 
Rating:
5.0

I have rented twice in the past month from this location, and the process has been so excellent. My move across town was made much easier because of this location.

Scott D. 
Rating:
5.0

Customer did not leave a comment.

GREGORY B. 
Rating:
5.0

Customer did not leave a comment.

Michael J. 
Rating:
5.0

Customer did not leave a comment.

MOHAMET F. 
Rating:
1.0

Rediculous... you have to do their job for them.

Stephen D. 
Rating:
5.0

These folks were great! They were kind and helpful. They were stuck in a bad place because they were not aware that I was bringing unit back to them and certainly not privy to the paperwork fiasco back in Wilmington.

ROGER B. 
Rating:
5.0

Customer did not leave a comment.

LINDA H. 
Rating:
5.0

The uhaul pick up location was a consignment store in Kenner square PA. If you are ever in the area , a must visit !

David C. 
Rating:
5.0

Customer did not leave a comment.

Wenhao Y. 
Rating:
5.0

Customer did not leave a comment.

NEIL A K. 
Rating:
5.0

Customer did not leave a comment.

AMY S. 
Rating:
5.0

Customer did not leave a comment.

LOLA S. 
Rating:
1.0

Uhaul changed my pickup location and time from 8 am to 4:30 pm. I then had to pick an alternate location in order to get the truck earlier than 4:30 which was 17 miles away, which then cost more miles, more gas, more money, more time. Horrible experience.

Marissa S. 
Rating:
5.0

Customer did not leave a comment.

Robert W. 
Rating:
5.0

Customer did not leave a comment.

Michael M. 
Rating:
5.0

Suggest downloading app on phone as website did not allow photo to be taken and held up p/u by 1/2 hour.

DAVID P. 
Rating:
5.0

Customer did not leave a comment.

MARIA Z. 
Rating:
5.0

Customer did not leave a comment.

MARIA Z. 
Rating:
1.0

extremely expensive. and I asked for a 19.90 truck and they gave me a more expensive one. I did not know that I could deliver it to another place other than the collection. I had used the service before and I had no problems, this time it was a very bad experience

SOLANGE R. 
Rating:
5.0

Nothing, this was so easy! Thanks for being able to help us with the moving blankets.

Sharon L. 
Rating:
1.0

Explain the drop off procedure. And don't overcharge the customer. Due to overcharge of $19.95 and store worker not fixing the overcharge, they lost a customer, I had a list of items I was going to go back and purchase for my house.. however the $19.95 was so important and she was so rude about it, I will never shop at the store and I will never rent a u-haul again. Always used enterprise and thought I'd try the “deal” of $19.95 for a day. BIg mistake on my end.

ANdrea F. 
Rating:
5.0

Nothing.

Jennifer M. 
Rating:
5.0

Customer did not leave a comment.

ELIZABETH V. 
Rating:
5.0

They were easy to find and did a great job. The lady I dealt with on the phone was cheerful and wanted to help. We didn't have to wait at all for the pick up or when we returned the van. I would use this location again.

RUSSELL K. 
Rating:
5.0

Customer did not leave a comment.

David C. 
Rating:
5.0

good experience.

Alan C. 
Rating:
5.0

Customer did not leave a comment.

DAVID T. 
Rating:
5.0

The only issue I had was trying to enter my drivers license number in to the online for 24/7 pickup. It kept giving me an error message. I finally put a zero in as the first digit even though my drivers license didn't have that. Other than that, everything was perfect. I will definitely be renting again. Consign it is a great shop, too!

Kathleen P. 
Rating:
5.0

people were a pleasure to deal with!

BILL S. 
Rating:
5.0

Customer did not leave a comment.

brian B. 
Rating:
5.0

Customer did not leave a comment.

brian B. 
Rating:
5.0

perfect location and perfect service!

Elizabeth R. 
Rating:
5.0

Customer did not leave a comment.

Joe V. 
Rating:
4.0

Frustrated with UHaul online booking not the location. Terrible experience that cost me money. Please communicate effectively when location change transpires the night before your are supposed to pick up your truck. Even when you have a reservation in place.

Ajay A. 
Rating:
2.0

Steering wheel was very dirty. Refilled tank but still got charged $10 for "EZ Fuel" gas. Bill included a lot of extras - environmental fee, rental tax, motor vehicle surcharge - all of which were not adequately conveyed during the online experience. I'll look at alternate haul firms in the future.

Glenn B. 
Rating:
5.0

Everything was great

Kevin H. 
Rating:
5.0

Location is great and always super helpful. Central customer service for UHaul was not. I was late picking up the vehicle -- because I got caught in a client meeting. A client meeting -- this is how I make my money. She called during the client meeting after noon, told me if I didn't respond by 1:30 it would be canceled. When I got out of my meeting it was 1:45. The customer service woman was rude. Told me they left a message. Made it seem like she was doing me a favor renting the van back to me. What??!! I rent frequently for my business. And I've worked in a customer service call center before. The person who I spoke to needs some additional training.

Megan B. 
Rating:
5.0

Customer did not leave a comment.

Jose T. 
Rating:
5.0

Very good experience

brian D. 
Rating:
5.0

Customer did not leave a comment.

mary B. 
Rating:
3.0

I chose the option to pick up the uhaul with my mobile device as the location did not open until late morning. The process insists on providing a family members phone number to verify your identity before you can retrieve the keys to the truck. We arrived at 9am (our scheduled time) and completed the check in process. No one called my “family member” with the number provided until 9:45am. So we sat in the parking lot waiting on hold with uhaul (no one ever came to the phone) and lost an hour of moving time. I would not recommend mobile check in. This was purely uhauls fault and not the fault of the location - consign it furniture.

Zachary J. 
Rating:
4.0

Customer did not leave a comment.

Virginia R. 
Rating:
5.0

Customer did not leave a comment.

Laurie K. 
Rating:
5.0

Thank you!

Laura M. 
Rating:
5.0

Customer did not leave a comment.

Susan A. 
Rating:
5.0

Customer did not leave a comment.

Raymond P. 
No reviews have been submitted for this location.

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