I called the location several times to confirm a Dolly but they never pick up. And the Dolly was not provided it. They charged me for it. The gave me a van with a air tire problems. Very bad experience with this location.
Claudia C.
Continental Traffic & Driving School
(U-Haul Neighborhood Dealer)
Hours
- Mon-Fri: 10 am - 4 pm
- Sat: 10:30 am - 2 pm
- Sun: Closed
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
- Overall Rating:
- Rating:
- 5.0
Excelente servicio y atención
JULIO N.- Rating:
- 3.0
The truck was damaged on the top corners I took pictures before even stepping foot in to ensure all good since pictures didn't really capture this. I also think more transparency on charges is important although I put gas to where it was when got truck the company still chose to charge and addl $40+ which is totally injust
Brenda M.- Rating:
- 5.0
Customer did not leave a comment.
Elionai G.- Rating:
- 5.0
Attention is excellent. To get inside the office you have to get to the main entrance of the building, but on weekends they are closed, so on weekends you have to get the trucks through the UHaul Application. Location is great, right next to the storages on 57th Ave and 183rd St. I always leave the key when done and they check me right, no problems. 100% recommended.
Martha D.- Rating:
- 5.0
Customer did not leave a comment.
Marco F.- Rating:
- 5.0
Very great service . I'll Recommend this U-Haul company to anyone
Lamartine J.- Rating:
- 5.0
Fast, Easy, she explained everything excellent and nice. Truck very good. Highly recommended. Thank you very much.
Esther R.- Rating:
- 5.0
Customer did not leave a comment.
Marco F.- Rating:
- 5.0
Excelente atención, todos son muy cordiales y atentos
Julio N.- Rating:
- 5.0
Very efficient place
Axel T.- Rating:
- 5.0
Marianna was very friendly aNd helpfull
Juan H.- Rating:
- 5.0
Maybe a bigger sing cuz we did not find the office at first, but everything else was on point
Carlos S.- Rating:
- 5.0
Customer did not leave a comment.
Yunier M.- Rating:
- 5.0
Customer did not leave a comment.
Anel M.- Rating:
- 1.0
I got charged an additional 2 more days 2 days after I dropped. Very upset about this. I called uhaul and the agent I dealt with informed that I wasnt supposed to be charged. Still waiting on a call back to resolve this issue.
daniel C.- Rating:
- 5.0
Customer did not leave a comment.
YADIRA D.- Rating:
- 3.0
I was over charged, I have the receipts with me. I spoke with Mariana Montesinos, who told me there was indeed a mistake and that she had spoken already with a manager about it. That was a week ago, I spoke with her twice, still no refund and no response, it is unaceptable.
Tudian R.- Rating:
- 5.0
Customer did not leave a comment.
Stefany N.- Rating:
- 4.0
Customer did not leave a comment.
Esther D.- Rating:
- 5.0
A message on dash board pops up when van is turned on the reads". Oil change required soon"
Armando R.- Rating:
- 5.0
Customer did not leave a comment.
Juan O.- Rating:
- 5.0
Everything went perfectly well. The times my excellent. The truck was super clean. The truck drove smoothly. It was in great condition when I received it. And the front desk woman that set up my appointment was the absolute best. Very professional, patient and understanding of what sized truck I needed for my king sized bed. She was flexible with what time I needed to get the truck. And was well knowledges on how to take care of the truck as far as driving a big car and how little expensive it would be depending on the amount of miles you use.
Charliah S.- Rating:
- 4.0
Customer did not leave a comment.
Alfredo N.- Rating:
- 5.0
Customer did not leave a comment.
Eduardo M.- Rating:
- 3.0
The truck was very old. Seatbelts no longer retract, engine light was on, and it wasted a lot of gas.
Connie J.- Rating:
- 1.0
The truck had roaches in it very nasty, the engine light was also on. Very disgusting.
Jennifer N.- Rating:
- 5.0
Amazing, quick and easy!
Maydelin M.- Rating:
- 5.0
Very good
Julio N.- Rating:
- 5.0
Customer did not leave a comment.
Joel B.- Rating:
- 5.0
Customer did not leave a comment.
Ana G.- Rating:
- 5.0
Customer did not leave a comment.
Orlando J.- Rating:
- 5.0
Muy buen servicio proporcionado por la señorita Mariana. Gracias por toda su ayuda y servicio.
yasmany S.- Rating:
- 5.0
Everything was ok we like the services
Gladis S.- Rating:
- 5.0
I'm very pleased with the service! Mariana was such a great helper! Very patience and great attitude. Will definitely recommend!
Cidny P H.- Rating:
- 4.0
Customer did not leave a comment.
Jose R.- Rating:
- 1.0
Customer did not leave a comment.
JOSE T.- Rating:
- 3.0
i reserved about 2 weeks in advance a truck, tow dolly, and a hand truck. i called the day before pick up date to confirm equipment was ready. when i showed up on pick up day and truck wasn't available. I had wasted another hour to drive around to other uhaul locations to look for a hand truck. I ended up buying one for $64 after I had just spent close to $1200 to rent the truck and tow.
Thierno B.- Rating:
- 5.0
Very professional and helpful.. fully recommend renting here.
Catalina M.- Rating:
- 5.0
This was my first time renting a U-Haul truck. I was frustrated at first due to poor communication on the part of the call center. Yet, overall the experience was great. I achieved the mission I set out to accomplish with the right size truck. I appreciate the fact that U-Haul allowed to rent a 15 footer for the price of a 10 footer because a 10 footer was not available upon reservation. Thanks U-Haul.
jean D.- Rating:
- 5.0
Customer did not leave a comment.
Kimberly S.- Rating:
- 5.0
Customer did not leave a comment.
Ibrahin P.- Rating:
- 5.0
Marianna was great and easy to work with!
Christian A.- Rating:
- 5.0
Nothing. You are OUTSTANDING, THANK YOU.
Rosalba R.- Rating:
- 5.0
Great location with all the variety of trucks and the customer service is beyond and above. Reserve in advance
ARNALDO D.- Rating:
- 5.0
Excellent all: the location, the service, the truck, everything was very good. I recommend this location, the people are very customer oriented.
Jonathan A.- Rating:
- 5.0
Customer did not leave a comment.
Marco F.- Rating:
- 5.0
Todo estuvo excelente y Marina fue ejemplar y me ayudó en todo y siempre me respondÃa mis llamadas a cualquier horario
Katery E.- Rating:
- 2.0
Did not have my rental truck. Told me it was held by another guest. Said called me the night before but I booked it the night before. Why the website had it available. No contact, no convenient location available spend 2 hours to get an alternative van. Very frustrated at the complexity of the experience. Also charged me more miles and gas was not full when received. However, the renter claimed was full tank.
Eddie S.
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