Customer Reviews for Cook Video & Appliance Sales
(U-Haul Neighborhood Dealer)

282 reviews

706 E Taylor St   Creston, IA 50801

(641) 782-5402

Hours

  • Mon-Fri: 8 am - 5:30 pm
  • Sat: 8 am - 2 pm
  • Sun: Closed

Services at this Location:

Contact Us

(641) 782-5402

706 E Taylor St
Creston, IA 50801

Services at this Location:

Hours

  • Mon-Fri: 8 am - 5:30 pm
  • Sat: 8 am - 2 pm
  • Sun: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
4.0

The truck was not clean. The ramp was caked in dry mud that took 45 minutes to remove for safety.

Kasey S. 
Rating:
4.0

Customer did not leave a comment.

JOHN B. 
Rating:
5.0

Customer did not leave a comment.

DANIEL H. 
Rating:
4.0

Customer did not leave a comment.

Steven K. 
Rating:
3.0

Customer did not leave a comment.

GREGORY B. 
Rating:
5.0

Customer did not leave a comment.

Jeff G. 
Rating:
1.0

Customer did not leave a comment.

Kelsey L. 
Rating:
5.0

great service

dan H. 
Rating:
5.0

Customer did not leave a comment.

Crystal M. 
Rating:
5.0

Customer did not leave a comment.

Adam G. 
Rating:
5.0

Quick pick up and great customer service.

Troy W. 
Rating:
1.0

Location facility was massively cluttered, unorganized.

Steve Y. 
Rating:
5.0

Very nice and helpful!

Scott C. 
Rating:
5.0

Customer did not leave a comment.

John B. 
Rating:
5.0

Customer did not leave a comment.

Michael C. 
Rating:
5.0

Customer did not leave a comment.

james D. 
Rating:
4.0

The store was a bit cluttered, but the rest of the experience was great. The staff was incredibly kind and helpful and got everything completed quickly and efficiently.

NICOLE M. 
Rating:
5.0

Customer did not leave a comment.

Randall K. 
Rating:
5.0

A+

ADAM W. 
Rating:
5.0

Customer did not leave a comment.

MICHAEL L. 
Rating:
5.0

Creston was very convenient for us. It is also an appliance store, but not kept real clean/organized. But, that has nothing to do with picking up or returning a U-Haul truck. The service was excellent and that is what I cared about.

James R. 
Rating:
4.0

Customer did not leave a comment.

KIM H. 
Rating:
5.0

Customer did not leave a comment.

Gloria R. 
Rating:
3.0

Make sure all the lights work so the patron renting it doesn't get hassled!

robert M. 
Rating:
4.0

The only downside was a loose door gasket on the driver's side. I reported this to the rental drop off location and they said this happens occasionally. I've rented from here on several occasions and they are always very helpful.

Wes R. 
Rating:
3.0

I dropped off the truck after hours so there was no interaction with any staff.

Patricia G. 
Rating:
5.0

Customer did not leave a comment.

Susan R. 
Rating:
5.0

Not a thing

Gary J. 
Rating:
5.0

Great help and communication

Dennis H. 
Rating:
4.0

Customer did not leave a comment.

Brian C. 
Rating:
1.0

The woman at this location was helpful, but the condition of her store was deplorable! The entire floor in one section was so filled with garbage you wouldn't have been able to walk through it. Thank goodness I was just dropping a truck off!!

MARILYN M. 
Rating:
5.0

It's wasn't the location i had a problem with, it's your equipment. I rented a 5x9 trailer. Well the 5x9 is not a true 5x9. The inside width is narrow. I would not work. I paid $27.00 for a trailer i could not use. Very disappointed and a waste of money.

Terrence W. 
Rating:
4.0

Customer did not leave a comment.

Adrianna S. 
Rating:
5.0

Customer did not leave a comment.

John B. 
Rating:
4.0

Customer did not leave a comment.

Robert J. 
Rating:
4.0

The woman from Des Moines called to inform me the 26 ft struck I ordered wasn't available and switched to a 15 ft. When I got to creston there was a 26ft and the person let me have it was done in 4 hrs was great!

Daniel M. 
Rating:
5.0

The guy that checked the truck back in was very nice and things went very quickly..No improvement I can think of.

Dan R. 
Rating:
4.0

Customer did not leave a comment.

Clifford M. 
Rating:
4.0

Customer did not leave a comment.

JAMES A. 
Rating:
5.0

We had 2-4 changes in our travel plans that in turn affected our rental pick up and they were gracious, accommodating, and so very understanding! We greatly appreciated their kindness!

Waylon M. 
Rating:
5.0

Customer did not leave a comment.

Rocky H. 
Rating:
5.0

Easy to work with and fast.

Ryan R. 
Rating:
5.0

Customer did not leave a comment.

Dean S. 
Rating:
4.0

Very helpful

Daniel P. 
Rating:
4.0

Customer did not leave a comment.

Melinda E. 
Rating:
4.0

Customer did not leave a comment.

Joseph K. 
Rating:
3.0

No problems to speak of

Casey L. 
Rating:
4.0

Customer did not leave a comment.

Sandi B. 
Rating:
1.0

We made a reservation TWO months in advance to pick up in West Des Moines. 24 hours before pick-up, we were told that we had to drive THREE HOURS round trip ON MOVING DAY to pick up a truck that was SMALLER than we had reserved. It made for a VERY DIFFICULT MOVE! We will NOT use U-Haul again. Why make a reservation if it is not going to be honored?

Karen M. 
Rating:
5.0

When I arrived with the truck and car hauler I was immediately served by the very friendly staff. Good people to work with. I would recommend them to anyone.

Michael R. 
Rating:
5.0

Customer did not leave a comment.

Robert B. 
Rating:
4.0

Customer did not leave a comment.

casey Q. 
Rating:
5.0

Customer did not leave a comment.

Russell C. 
Rating:
3.0

Customer did not leave a comment.

David N. 
Rating:
3.0

Don't take or make a reservation in the city of Des Moines and guarentee pickup the following morning when you know damn well the equipment isn't there and had no idea of when it would be there. Making me drive 75 miles one-way, totally out of my way to pick this up. Costing me unwanted gas cost and 2 + hrs of my precious time. I am very disappointed in my overall experience and will never deal with uhaul again. I am in the process of moving out of state and will use a different truck rental company for moving needs. THUMBS DOWN??

pat Y. 
Rating:
5.0

It is the only location near where we were taking our belongings, so it was fine. The personnel there were helpful and courteous.

James R. 
Rating:
4.0

Customer did not leave a comment.

james R. 
Rating:
5.0

Yes if it is the only location around

Ruth C. 
Rating:
5.0

Customer did not leave a comment.

Kathi D. 
Rating:
5.0

Customer did not leave a comment.

sonya S. 
Rating:
5.0

Customer did not leave a comment.

Ginger G. 
Rating:
5.0

Excellent customer service. Very friendly and helpful.

Sandi B. 
Rating:
5.0

Customer did not leave a comment.

DOUGLAS B. 
Rating:
5.0

Customer did not leave a comment.

howard P. 
Rating:
4.0

The Truck was ready, even though we asked to pick-up before business hours.They we're very helpful and made the appropiate accommodations for us!

Shaun L. 
Rating:
5.0

Customer did not leave a comment.

howard P. 
Rating:
5.0

Customer did not leave a comment.

Janelle C. 
Rating:
2.0

Be able to see information from main hub about what was quoted. Don't assume things. Clean up your shop.

Lynn L. 
Rating:
4.0

Customer did not leave a comment.

Jerry M. 
Rating:
5.0

Customer did not leave a comment.

Gabriel S. 
Rating:
5.0

Please don't rent out the truck that we reserved the day before we are supposed to pick it up.

Megan S. 
Rating:
5.0

Thanks a lot God bless you and

jose G. 
Rating:
5.0

Very friendly and helpful. Was very grateful for their help

Christee B. 
Rating:
3.0

Customer did not leave a comment.

Dale R. 
Rating:
5.0

Customer did not leave a comment.

Janet G. 
Rating:
5.0

Customer did not leave a comment.

STEVE S. 
Rating:
5.0

Customer did not leave a comment.

jennie B. 
Rating:
4.0

Customer did not leave a comment.

james R. 
Rating:
4.0

Family business, runs additional business as well as UHaul. Helpful and quick.

Virginia E. 
Rating:
5.0

Keep up the good work.

david R. 
Rating:
5.0

Customer did not leave a comment.

Daniel M. 
Rating:
5.0

This is my go-to location for uhaul rental. The people are courteous, friendly & knowledgeable.

Sandi B. 
Rating:
5.0

Customer did not leave a comment.

Amy M. 
Rating:
5.0

Customer did not leave a comment.

david R. 
Rating:
4.0

They weren't open but it was easy to find and use the key drop box on the front of the building. The most annoying part was returning the truck with the u-haul web app. It kept asking questions and wanting pictures of the truck taken. All we wanted to do was go home and rest, not spend extra time messing around.

TYSON B. 
Rating:
4.0

No issues with Uhaul at drop location

Charles W. 
Rating:
5.0

We so appreciate the folks at Cook Video & Appliance! They are great to work with, always helpful and friendly. Even during a power outage, they walked is through the online process - wouldn't wanted to have done that without their help!

Gene H. 
Rating:
5.0

Customer did not leave a comment.

Victor L. 
Rating:
5.0

Customer did not leave a comment.

KATE C. 
Rating:
5.0

Customer did not leave a comment.

KATE C. 
Rating:
5.0

Customer did not leave a comment.

Sandy S. 
Rating:
5.0

Customer did not leave a comment.

lynda W. 
Rating:
5.0

Customer did not leave a comment.

Max P. 
Rating:
5.0

Very happy there was a drop off box for the key in Creston!

Karen J. 
Rating:
5.0

Customer did not leave a comment.

Donna B. 
Rating:
5.0

Young lady at the cooks video and appliance was very nice.

miranda M. 
Rating:
5.0

Customer did not leave a comment.

COLLEEN W. 
Rating:
5.0

Customer did not leave a comment.

ron K. 
Rating:
3.0

Customer did not leave a comment.

Mike G. 
Rating:
5.0

They were very helpful. We had the wrong size ball on our hitch and they assisted us in changing this out.

Micheal L. 
No reviews have been submitted for this location.

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