The location itself was okay. However, we had to drive an extra 2 hours round trip to pick up the truck. And the check-in process (via the app) was painful. It took 40 minutes! First, we needed to receive a phone call. Then we waited. And waited. Finally, I restarted the check-in on the app, and we received the phone call again, and this time, the process continued to the next step immediately. Then, we had to take pictures of the truck and upload them. But the app did not upload them unless we pressed the "back" arrow after each one (not exactly obvious). I will be much less likely to rely upon uhaul in the future.
Yvonne M
Cook Video & Appliance Sales
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Creston, IA 50801
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
Other U-Haul Services
Customer Reviews
- 4.0 Average Customer Rating
Let us know what you think.
Your valuable feedback will help us serve you better.
Awesome service
Pat HBeen dealing with them for yrs. Wonderful service.
Pat HPoor customer service-- had troiuble w/ trailer. called them - they told me they couldn't help, as we were not in their "system" anymore. Needed to resolve issue at reurn site. the place was filthy and diorganized. Staff not friendly or helpful.
Dan FYou have the wrong email address. This person did not rent from uhaul, Chris Pickering did. You should probably send this survey to him at his email address. Along with all the receipts, contract info and personal information that you have sent me.
CHRIS P