The truck was not clean. The ramp was caked in dry mud that took 45 minutes to remove for safety.Kasey S.
Moving Truck Rental in Creston, IA at Cook Video & Appliance Sales
(U-Haul Neighborhood Dealer)
One-Way and In-Town Local Rentals in Creston, IA 50801
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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- 4.0 Average Customer Rating
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great servicedan H.
Quick pick up and great customer service.Troy W.
Location facility was massively cluttered, unorganized.Steve Y.
Very nice and helpful!Scott C.
The store was a bit cluttered, but the rest of the experience was great. The staff was incredibly kind and helpful and got everything completed quickly and efficiently.NICOLE M.
Creston was very convenient for us. It is also an appliance store, but not kept real clean/organized. But, that has nothing to do with picking up or returning a U-Haul truck. The service was excellent and that is what I cared about.James R.
Make sure all the lights work so the patron renting it doesn't get hassled!robert M.
The only downside was a loose door gasket on the driver's side. I reported this to the rental drop off location and they said this happens occasionally. I've rented from here on several occasions and they are always very helpful.Wes R.
I dropped off the truck after hours so there was no interaction with any staff.Patricia G.
Not a thingGary J.
Great help and communicationDennis H.
The woman at this location was helpful, but the condition of her store was deplorable! The entire floor in one section was so filled with garbage you wouldn't have been able to walk through it. Thank goodness I was just dropping a truck off!!MARILYN M.
It's wasn't the location i had a problem with, it's your equipment. I rented a 5x9 trailer. Well the 5x9 is not a true 5x9. The inside width is narrow. I would not work. I paid $27.00 for a trailer i could not use. Very disappointed and a waste of money.Terrence W.
The woman from Des Moines called to inform me the 26 ft struck I ordered wasn't available and switched to a 15 ft. When I got to creston there was a 26ft and the person let me have it was done in 4 hrs was great!Daniel M.
The guy that checked the truck back in was very nice and things went very quickly..No improvement I can think of.Dan R.
We had 2-4 changes in our travel plans that in turn affected our rental pick up and they were gracious, accommodating, and so very understanding! We greatly appreciated their kindness!Waylon M.
Very helpfulDaniel P.
No problems to speak ofCasey L.
We made a reservation TWO months in advance to pick up in West Des Moines. 24 hours before pick-up, we were told that we had to drive THREE HOURS round trip ON MOVING DAY to pick up a truck that was SMALLER than we had reserved. It made for a VERY DIFFICULT MOVE! We will NOT use U-Haul again. Why make a reservation if it is not going to be honored?Karen M.
When I arrived with the truck and car hauler I was immediately served by the very friendly staff. Good people to work with. I would recommend them to anyone.Michael R.
Don't take or make a reservation in the city of Des Moines and guarentee pickup the following morning when you know damn well the equipment isn't there and had no idea of when it would be there. Making me drive 75 miles one-way, totally out of my way to pick this up. Costing me unwanted gas cost and 2 + hrs of my precious time. I am very disappointed in my overall experience and will never deal with uhaul again. I am in the process of moving out of state and will use a different truck rental company for moving needs. THUMBS DOWN??pat Y.
It is the only location near where we were taking our belongings, so it was fine. The personnel there were helpful and courteous.James R.
Yes if it is the only location aroundRuth C.