I forgot key in car and door was locked. i called and asked for spare key that they have not an asked me $200 for open the door. that's crazy
HAMIDREZA S
Customer Reviews for Convenience On The Way
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
When I picked up the van there was a half-finished coffee, 2 perrier bottles, and 3 water bottles left behind. Additionally, there was a screwdriving in the driver's side door and a pair of work glasses and some bottle of oil in the back of the van. I do not want to be charged for cleaning those items. I was quite surprised because I have been renting from U-haul for at least 10-11 years and never had this experience. I think the person in charge of that location needs to take a garbage can with him to clean out the vehicles when they come back.
BARBARA BI had a very disappointing experience with U-Haul today. I had a booking scheduled for 7:00 AM, and I arrived right on time with another person. We entered the store first and were clearly there for our reservation, but despite that, the employee ignored us and started helping people who came in after us just for regular market shopping. We ended up waiting for around 20 minutes while being completely overlooked, even though I was in a hurry and had an actual reservation. When I politely mentioned that I was in a rush, the employee responded in a rude and disrespectful way. I use U-Haul very frequently and until now I always enjoyed using the service. I have never experienced anything like this before. This situation honestly upset me a lot and made me question whether I should continue using U-Haul at all — I’m even considering closing my account because of how poorly this was handled. I hope U-Haul takes customer service and reservation priority more seriously in the future.
MERT AThere was water leaking into back of truck due to rain. Also truck speedometer was miles per hour not km. Please check truck for water leakage when raining, because could cause damage to items carrying in truck.
sal nReally good customer service. Really appreciate the honesty.
Daniel SComplained about dirty truck. Pet hairs everywhere. I was in a hurry couldn’t wait to change or wait for the cleaning to be done. Customer care said they will get back but its 4 days now no one called or emailed about this incident.
PIYUSH MN/A
joe fThe gentleman was also very helpful
Elsa SNone
Marivic yU Haul app was down when I went to pickup my truck. This whole thing made me late for my elevator slot. The app is not the best.
Prabhleen KStarting key were getting bit stuck to pull out and driver side door keys weren't working properly.
Beenu MNothing. All good
Tom MArrogant
PRANAV MThe truck was HORRIBLE. wheels so off balance it was undriveable between 70 kph and 110 kph. So much vibration I thought my bowels would move. Fucking brutal.
Michael HReally hard to take pictures like the app recommends due to snow and limit space. Also app was not uploading images and it was very annoying.
GUSTAVO CLocation and customer service were excellent.
Ajay PAll of my furniture was soaking wet. Water was leaking from the roof.
Janae HTruck had somebody's garbage (water bottle, rubber gloves) in cabin when i rented the truck. Stuff was polite and respectful. U-Haul application is terrible, Return didn't work first time even though i received confirmation 'somebody from stuff will contact you ...' after filling all the info and taking all the photos of truck. For second return i had to go through it twice...it's really really bad app.
Miladin TDriver cabin could have been cleaner. Washer fluid is refilled.
Robert VRaj was very helpful and professional. The process was quick and efficient. I will continue to use this location and recommend it to any one looking for a cube truck rental.
Antonio SOwner was very helpful
ANTONIO TCustomer service was amazing. He was very kind and informative.
Matthew Lfriendly person
henderson oExcellent. Thank you.
Kevin WGood customer service, would recommend this place to a friend
Van TEvery truck should come with a full tank of gas. The customer can then fill the tank back up fully upon return. Receiving a truck with a 1/4 tank of gas is unacceptable and disrespectful. I'm not referring to this location specifically, I'm referring to all locations. I've rented trucks from different locations and its all the same.
RAVI RThe only place to rent a truck from These guys are great and professional best service ever gotten
GIUSEPPE MThis location s person is very helpful But my bed experience for mobile pickup This is my second time bed experience to waste my 2 hours u haul need improvement for mobile pickup service First locationi can’t get the truck then i call helpline and change the location Then i get the truck More interesting when i change location then operater change my reservation and time but she also can’t change location she add my mew reservation same location there I can’t get the truck So please please improve mobile pickup service First i am not happy I waste my time money and customer
Muhammad ATo improve in registration with customer to be faster
Funilayo OThe gentleman that served us was outstanding. He offered several suggestions on how to save on the rental and to move efficiently. My wife and I both thought he had our best interest in mind.
Timothy BThe smell of the truck is suffocating A lot of dirt in the corners of the truck and the floor in addition to hair and human leftover All the panels are sticky and feel awful to touch Very noisy on the highway Doesn’t drive good
MOHAMAD MThe manager at this location is a decent person, but he should have checked the condition of the 20 ft truck we rented before giving it to us. The inside of the truck had dirt all over and this made a mess of our items. Unfortunately, I did not have time to clean up the truck before loading our items.
James NMore cars
TEDDY Aexcellent service very friendly guy
SHAHZAD WThey tried to charge me $600 for driving 800km even though I only drove 50km I wont be using uhaul again. As for the moving help services I never got any and had to wait on hold for an hour to get a refund and ended up having to move and unload the u haul by myself causing me to pay for an extra day. Next time I will use professional company and not u haul.
SARAH CThe customer service at this location was very impressive and accommodating. We had to change the date and they had no problem. When we picked up the U-Haul the paper work was done fast. Instructions were clear and easy to follow. Great experience. We will go there again.
SHELLY SGentle man was amazing. Great service.
Arjan JGood customer service and very friendly.
LISA PAmazing Customet service, very knowledgeable and helpful
Lori VExcellent service!!
Ivan DNothing. Everything was done conveniently
Jashoua CI just dropped off the U-Haul truck at this location, it was closed due to the time I dropped it off so I just left the keys in a box, very nice parking lot to drop off truck with ample space.
Giuseppe BThis was the second location i had to take a separate cab for coz the first truck i booked was locked and there was no sign of the store owner plus your app wasn’t picking my location up even though my gps was on
Kashish SI got charges 40 $ more for an estimated cost and never got the money back after the total cost still days after
Julian TGreat customer service!!! Will recommend everyone to come here. Very positive environment
Maria SGreat customer service. Friendly agent and accommodating.
Davis HThe shop owner who processed my transaction was very kind and courteous. Highly recommend.
Ashur SThe km/miles was wrong and overcharged me
Steph RGentleman was very helpful, friendly and professional. I would rent here again
Mike G