Customer Reviews for Coosa Valley Pawn

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of Coosa Valley Pawn

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Matthew H. on

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Vickie R. on

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The final amount you from me the $77 but I had already gave a debit card for $100 because they said I had to in order to rent it on a debit card..... I never have been refunded my deposit of $23??????

Rosa L. on

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Bradley L. on

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Ensure that the 24/7 Pickup be set up prior to advertising. I requested this option and it wasn't available for me. I should have been notified prior.

Charles L. on

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Charles C. on

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Vicki C. on

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Kyle W. on

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The location owner was not there. Then the store alarm went on. Wait outside , and 10 mins he showed up. He ran my contract wrong. I was over charge. Now waiting on uhaul to refund the difference.

phillip K. on

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Joseph M. on

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If equipment isnt going to be available at the reserved location give more notice or dont accept the initial reservation. My pickup location was moved 70 miles away less than 24 hrs from reservation time. Equipment was great but wont use uhaul again for the above reason

Rudy O. on

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Ordered truck and selected U-Haul rep in my town. Request processed. Next I was contacted and informed that I would have to drive 50 minutes to pick up my truck. Not happy.

Richard R. on

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Henrietta S. on

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Nancy R. on

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I would suggest that when you offer a month of free storage you make sure that there is storage and not 30 miles away and that the person at the drop off is more helpful about this service.

CHUCK B. on

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Patricia H. on

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Mr. Carter was kind and he was very helpful. His place is nice and inviting. Overall a great experience.

Nancy D. on

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I HAVE BEEN TRYING TO RENT A TRUCK FROM THIS LOCATION FOR SEVERAL WEEKS. HE NEVER HAS ANY TO RENT. THIS IS BY FAR MY FAVORITE PERSON TO RENT FROM, BUT AS I DRIVE AROUND TOWN, I SEE THAT OTHER DEALERS HAVE TRUCKS TO RENT., ESPECIALLY FROM CARDERS 407 W Fort Williams St, Sylacauga, AL 35150. I WILL DRIVE OUT OF TOWN BEFORE I RENT FROM HER AGAIN, SHE IS VERY UNORGANIZED, IT TAKES A VERY LONG TIME TO RENT FROM HER, AND SHE HAS OVER CHARGED ME, SAYING THAT I DID NOT REPLACE THE GAS IN THE TRUCK THAT I HAD RENTED FROM HER. I VERY CLEARLY HAD! I HAD THE RECEIPT. ALSO, THE LAST TIME THAT RENTED A TRAILER FROM THEM, I HAD TO HOOK UP MY OWN LIGHTS, ETC, THEY WERE UNABLE TO DO IT. AS A 50+ YEAR OLD WOMAN, I DIDN'T APPRECIATE HAVING TO CRAWL ON THE GROUND TO HOOK UP THE LIGHTS.

Marie C. on

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Our original location was moved without notification by phone. When we arrived at this location the computer was not available. I had to download the uhaul app and go through the steps to complete the rental process. This was not convenient to the customer and there was no way for us to know of fuel line problem leaking gas.

Brent G. on

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jose A. on

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Very easy to deal with and quick!

Derrick H. on

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Lorena K. on

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Herbert J. on

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Location was closed at 1 pm on Saturday. Used drop off box. Should have taken pics of truck because on Monday charged with $178 of damage to “decal”. Called 1800uhaul to question the charges gave up after 1-1/2 hrs on hold!!! Will be last time I will use uhaul!!!!

Roy B. on

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DEBBIE F. on

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I have been calling for 3 days. I have been told I would get a response back the same day. When I call customer service the secretary tells me there's no one in. I have left a message for my receptionist the girl that book my U-Haul and her name is Tay. She was supposed to call me back also. I have spoken to Layton MK and rental returns. I have called corporate several times. This is the second time that I've been really really messed up because of my you all right. I would love for someone to call me back immediately at 334-202-5474. This tells me that you are not a good company. And that no one there wants to take responsibility for anything.

william P. on

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Good customer care

Charles S. on

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William A. on

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Nate P. on

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Scott M. on

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Gary T. on

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Dean S. on

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RUSSELL B. on

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Nothing its a great place to rent from

RUSSELL B. on

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Rebecca A. on

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Why did this location charge me $18?

STEVE B. on

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Stephen L. on

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This location was closed on Sunday when I dropped off the truck so I used the drop box to turn in the keys.

Carol B. on

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william B. on

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Truck was unclean inside box and insode cab. Truck had an electrical issue where when right turn signal was turned on light flashed on dash and when running lights were on that signal wouldn't work.

Mallory D. on

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