Customer Reviews for Cordova Self Storage at Shelby Farms
(U-Haul Neighborhood Dealer)

Rating:

5.0

Nothing everyone on the phones were very nice and helpful and the lady at the store was super. Will use her a lot more in the next couple months.

Rating:

5.0

Perfect service, clear communication of costs, and easy pick up and drop off. My go-to for truck rentals.

Rating:

3.0

I used to believe that UHaul was one of those businesses you never questioned, doubted, or worried about to provide a reliable product and service. This rental experience has changed my mind about them. First, I was contact about my initial reservation because the initial puck-up location was not going to have a cargo van available on the day I requested to pick one up. Had to push back my plans by two weeks and go to a different location altogether to get it. Second, the van I was given should NEVER have been rented out. The windshield had a large crack running along the bottom almost the entire width and the "Oil Change Required" light was on the entire trip. Third, and this is a design issue with the van manufacturer (Dodge/Ram), not UHaul. There are no controls for the radio or AC unit on the steering wheel; which wouldn't have been so bad if the vertical gear shifter wasn't located immediately next to the steering wheel, preventing easy access to radio dials or temperature controls. I almost knocked the van out of gear on several occasions. Hopefully I won't need to rent another cargo van in the future, but if I do, not sure I would choose U-Haul again.

Rating:

3.0

The truck was worn with over 145,000 miles, loose side passenger mirror, seems to have a possible transmission issue, very rough drive. The truck was clean but not well maintained.

Rating:

5.0

Top condition tires, engine, handling.

Rating:

5.0

The young lady that was working was very kind and quick. I was only in there for 2 minutes and was finished. Thanks again.

Rating:

5.0

Destiny was very nice and informative.!

Rating:

5.0

They were closed when I returned the U-Haul.

Rating:

5.0

We had a fairly new Uhaul which was appreciated. However at some point the tail lights stopped working and the driver side turn signal worked sometimes and other times didn't. We didn't discover the tail light issue until it turned dark. Since my wife was following, she stayed behind me and we made it home safely, but the particular truck we rented needs this issue fixed. We were traveling all in one day, 13 hours, and it was after business hours, so we just kept going, but did want you to know about the taillight issue.

Rating:

5.0

All was just fine Frances

Rating:

5.0

Staff (Destiny) did a great job. Very friendly and professional. Explained everything i needed to know. I will recommend and use this location anytime I have hauling needs

Rating:

5.0

Friendly and professional

Rating:

5.0

The ONLY problem I have is I did not select to be charged for the save move insurance.

Rating:

5.0

Destiny was very pleasant and helpful in getting the truck rented.

Rating:

5.0

The lady working the office is very nice and helpful.

Rating:

5.0

I was very satisfied.

Rating:

2.0

I reserved a utility dolly. They didn't have one. The parking was very limited there with only a few spots. I returned the truck during business hours and the door was locked with no one around?

Rating:

5.0

The staff member I encountered was friendly and accommodated me on short notice. She made my pickup and dropoff very easy.

Rating:

5.0

But as far as customer service it was awful had nothing to do with the place I got the U-Haul I had a very bad experience

Rating:

5.0

all went great. the only feedback i'd give is for your staff to know more about the trucks. example, how to adjust mirrors.

Rating:

5.0

Mike’s assistance was invaluable and greatly improved my U-Haul experience!

Rating:

5.0

Everything was awesome

Rating:

2.0

I reserved an alliance dolly, a furniture dolly and a hand truck. When I arrived I was told they didn't have any of those items available. No one called me in advance to allow me to make other arrangements before my U-haul moving helped arrived. We had to hand carry a washer, dryer and refrigerator a very long distance. I concider the customer service of U-haul to be very poor for this rental. I have used U-haul many time over the past 50 years. I am highly dissatisfied with this rental experience. The app is quick to suggest items one may need for move, but apparently making a reservation is pointless.

Rating:

4.0

Everything went very well.

Rating:

1.0

AWFUL. 3 people waiting outside in cars because no one was at location from 10:30-11:30 am. so only one parking space available, which was very tiny and smooshed between two big trucks. the tiny overcrowded parking lot made it difficult to get in. waited half an hour and no one showed. tried to do check out online but wouldnt work. then they had the nerve to charge me a full day for not turning in the truck keys at the exact minute it was due when i had to drop it in a box and no one was even there to verify my drop off. terrible location, terrible employees, and terrible service. im leaving a domestic situation with 2 year old triplets and an autistic 5 year old 5 states away. i was there on time. left more gas than required. and still charged me an extra day than what i had it. the contract even says it was due nov 1st and i turned it in nov 2, but supposedly less than an hour late. they charged me 2 extra days for only 1. clearly thats when the employee decided to actually show up, not when i arrived and waited that entire time for them. absolutely awful experience. karma comes for those like this. hope my $40 was worth it. an hourly worker and huge corporation clearly need it more than i do.

Rating:

2.0

I had no notification that the location of the rental had changed. I was dropped off at the location and had to get transportation to pick me up and take me to a much further location for a different rental. When I arrived the place was closed. I called the number on the door. After waiting Don finally arrived. The van I rented was gross. I had to clean it. It smells like dog poop with curbs and debris everywhere even the cup holders. Dust came out of the vents. It wasn’t pleasant.

Rating:

5.0

Great customer service.

Rating:

5.0

The lady that I rented the van from was amazing.

Rating:

5.0

Very professional

Rating:

4.0

Great customer service

Rating:

5.0

Mariza was very professional and nice l. Shelby Farm location

Rating:

5.0

Accomodating

Rating:

5.0

This is the best location I’ve ever done business with! HIGHLY RECOMMEND!!

Rating:

5.0

Great help from the store to quickly process me and send me in my way! Thank you!

Rating:

4.0

Great customer service!

Rating:

5.0

Very helpful and professional.

Rating:

5.0

Truck was filthy and in need of a tuneup. Fruit roll up dried up and left on the front dash. Ordered two dollies which were not available and was sent to a place half hour away for a dollie and they did not have one either. Maybe call and check the location before sending customers out of their way.

Rating:

3.0

NA

Rating:

2.0

I rented an appliance dolly and a 15’ during after hours. Once we arrived home we noticed there was no dolly. Why have the option if your location doesnt even sell these rentals! Very inconvenient

Rating:

4.0

People working there are great! Very helpful.

Rating:

5.0

I would use them again! Nice working them.

Rating:

4.0

need after hour sevice to make sure drop off location is clearly mentioned. its a self storage place.

Rating:

5.0

The manager was most helpful and informative - our pickup started our move off on a good note!

Rating:

4.0

Called a few times but wasn’t sure if anyone was at the location.

Rating:

5.0

Keep going as the service that shown and given to me. Was of excellent and kindness.

Rating:

5.0

A certain leval of fuel