After hours drop off. No staff on site Previous renter parked in 2 parking areas making it almost impossible to park the truck I rented properly I rented the truck for a Henderson tn pick up,15ft truck …was then 2 days later giving a pick up location of pins on tn via email. When I called the pjmson location to confirm, the staff said they would call me back to confirm . And hour later I received a text that my pick up location would instead be Jackson tn . My guaranteed rental was not only not meet by the size of truck I needed but the location changed 2 different times making me have to go out of route and add mileage to my pick up location. Cutting into the little time I had to begin with. Then once I arrived at Jackson it took almost an hour to pick up my truck I don’t feel that the uhaul contract guarantee was meet in either capacity by size definitely not by my reservation preferred location. And no one ever called me 2 days prior to confirm.
Victoria C
Cordova Self Storage at Shelby Farms
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Cordova, TN 38018
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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Customer Reviews
- 4.5 Average Customer Rating
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They had no idea what they were doing, didn't have my reservation, and gave me a truck with little gas.
Joel EMakisha was wonderful
Wendy JNo A/C I called the rep she said there was nothing they can do, why would a moving truck have no A/C. A tampon was in the back of the truck it was not clean
Sharon SUhaul representative came right out and checked the truck in. She made it a great and easy drop off.
amy w