Make sure that equipment such as dollies are actually in the vehicle before the customer arrives to pick up vehicle. I was supposed to have a furniture and appliance dolly with the vehicle but neither of those was there. Had to drive to a U-Haul store 10 miles away to pick them up but the store only had an appliance dolly. Very frustrating. Plus, when I called the U-Haul number to help with extending my time, the person was very rude and not helpful. I won’t be renting from U-Haul again.
KEVIN B
Customer Reviews for Cork and Brew Express
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Make sure the truck is cleaned out by someone before the next person picks it up.
SEAN MThe padded moving blankets that I ordered (to be picked up at another location) were not in the vehicle, and I could not get UHaul customer service to adjust my bill. Not sure who's fault that is, but the pickup at this location could not have been any easier.
David UAccurately track the fuel Remove feral rodents Be on time Include the additional materials the customer has paid for Do not be disrespectful with the wording for the lock code
Crystal Y