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Armando E
Customer Reviews for Cornerstone Mini Storage
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
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CYNTHIA Severything was great
JONATHON WExcellent service and excellent transaction overall.
Christopher JEverything was great- it’s why I always choose this location to rent from . Patti is always great to deal with!
HALEY SThe trailer I rented had an updated hitch and brand new cables on it, I love the new updated hitch that you no longer have to twist and turn the knob to get it on and off.
Brian EThis location. Is very nice and well organized. The staff was wonderful.
dave rNothing, I will not rent here again. I was charged an additional fee which was not disclosed to me when I rented the truck nor when I spoke with the lady at this location to advised that I was returning the truck
Fred TEveryone was very kind and helpful!!
BILLY AThe lady we worked with was very friendly, welcoming, and answered any questions we had. We would 100% rent U-Haul equipment from this location again.
Victoria PAllow partial returns
Richard NPatty is great. Always a pleasure to see her!!!
Billy AThis location is always so easy to work with. Love them!
Randy FU-Haul app for sharing didn’t work . Guess it’s a common to happen. But the super nice lady at the cornerstone mini storage was all over it and handled things. Thank you for the help pretty sure it would have been a horrible day without you
Dan MI must say this is one of the best stores I've ever been in they do more than they job as in helping The customer I owe them money and I will pay when I get paid on the nineteenth
KENNY SNothing - The manager was amazing
Bradley HNothing that I can think of. Professional informative very helpful. Explained all to me. Thank you
Denise AClose, convenient and easy to work with.
GREGORY NPatty was awesome!! She was friendly and had me rolling with my rental faster than I have ever experienced! Highly recommend her for all your U-Haul needs.
Sharon DPatti Collard was wonderful. Very nice and efficient. During the stress of moving she made things simple and fast. I really appreciate her. I would absolutely recommend her and the location at Cornerstone RV & Self Storage in Cleburne.
Jamie WNo problem at all.
JAMES DPatti the manager was easy to work with. I was in and out of the facility in no time.
DOMINIC MAmazing customer.
WENDY FEverything went well. I did the automated return and it worked well. I'm very satisfied with the total process and all contact with staff was pleasant and helpful. Great crew. They are assets to your company.
CRAIG FVery nice Very fast And very helpful
John LEverything was Good
JACKSON COnce again, UHaul dropped the ball in ensuring that my truck (and additional moving supplies) was there and ready for pickup. This rental location is 312 W Westhill Dr. in Cleburne. I made the reservation and was "guaranteed the equipment at 8am. The location didn't even open until 9 and there was NO 26' truck on the lot when we arrived! I called UHaul customer service and they located a different location for pickup and this one was Cornerstone Mini Storage. Patti, at this location, was wonderful! She had the equipment and was very friendly and understood my frustration that the first place that was "supposed" to have my truck ready, did NOT! At this point, I was already an hour in to my move time. UHaul needs a lot of work in the reservation/dependability area! The truck that I did rent was well maintained but was dirty. Other than that, I can't say enough about how pleasant it was dealing with Patti at Cornerstone Mini Storage.
John DThe equipment was overall good, it did need a little mechanical maintainance which was reported to the attendant
Linda WWe appreciate everything you did to assist us with our move. We will definitely spread the word to use y’all for any moving needs! Thank You, Shawn
Wes CPerfection needs no improvement. Very happy!
Kelly GWelcoming and fast checking! Thank you Patti!
JOY RStaff was friendly and helpful
Kennyth RAll Perfect!!! In Keene Tx and Reno NV! Gracias
GUADALUPE EThe ladies that run this place are always so nice and helpful
JOHNATHAN VWe needed a quick truck to move a sofa and bed last minute for just an hour in-town. Cornerstone Mini Storage provided exactly what we needed and the U-Haul App made it easy for us to pick up and drop off outside business hours.
Rachel MVery nice helpful. Ask me to inspect took pics. Did all the work loading trailer onto truck. Recommended.
John TI had a new truck with only 11k mileage
John CThe lady behind the counter was knowledgeable, friendly, and very patient. She walked me through the whole process, and what to expect financially. She went above and beyond to set me up with a 24 hour rental instead of just a few hours. That helped because we ran into a few snags Along the way and ended up not turning in the truck until after 9:00 PM. It may be experience so much better to have someone so nice helping you. Sidenote – please fix that poor girls air conditioning. It was miserable in there.
Christopher HPatty was very helpful and pleasant!
Ron SGreat service.
Loyce MExcellent Service!!! Super clean equipment!
Michelle MPicking up and returning the truck was so easy! Made our move a much better experience than in the past.
Theresa WTrailer was clean and 100% functional, but the paint and signage were old and worn . Service was unimpaired and when I got it muddy,, I actually was glad it wasn’t new and just hosed it off!
Burt PDonna and Misty were very friendly and helpful, would highly recommend this location.
kelly kAlways great customer service at this location. Helpful and willing to go the extra mile to make sure customer is happy.
Andreas KIn and out Quick, effective and friendly
Burt PBest customer service ever
Debbie BNeed to explain the day/miles in contract. I wasn’t even given enough miles to even make it to my confirmed destination.
Shianne KA+++
LESLIE DDonna was extremely rude. Patti was amazing but Donna was as rude as they come with her customer service in returning the truck.
Keri RCooperative attitude between Uhaul got me the equipment I needed on my schedule. thanks to both
Burt PThe U-haul online system is a pain to use, the lady who helped me at the location (she didn’t give a name) made the process as easy and seamless as she could.
Cody MFriendly owner and quick service.
Amanda FImprove..no..both Patti & Donna, who assisted me..were amazing!
ROCKY WJust keep doing what you do wonderful service,thanks for being there when I need the small uhaul,Happy New Year
Patricia DLady was very helpful
MICHAEL WNot a thing,everything was on time for me when I arrive,I was met with a smile,thanks again
Patricia DThe lady was very helpful and polite.
JOHN SNothing. Absolutely wonderful customer service. Patty went out of her way to accommodate us. Best experience with uhaul ever. Thank you!
Andrea F