Customer Reviews for Coronado Park Self Storage
(U-Haul Neighborhood Dealer)

42 reviews

2045 Coronado Pkwy N   Thornton, CO 80229

(303) 287-8148

Location Hours

  • Mon-Fri: 9 am - 4:30 pm
  • Sat: 9 am - 2 pm
  • Sun: Closed

Services at this Location:

Contact Us

(303) 287-8148

2045 Coronado Pkwy N
Thornton, CO 80229

Services at this Location:

Location Hours

  • Mon-Fri: 9 am - 4:30 pm
  • Sat: 9 am - 2 pm
  • Sun: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
3.0

Tried to return after hours and had trouble with the Ap. Otherwise all went just fine.

Marnie B. 
Rating:
3.0

Customer did not leave a comment.

Niki H. 
Rating:
3.0

See above issues, very disappointed and dissatisfied

Shirley B. 
Rating:
5.0

Customer did not leave a comment.

MICHAEL R. 
Rating:
5.0

The woman who helped me was very nice and helpful. I appreciate her patience with me.

Teresa G. 
Rating:
1.0

Horrible! The truck was parked against a large tree branch and parked on broken glass. When truck was moved scratches on side. Manager at site, rude.....did not have the moving blankets or dolly that I had reserved. I received no information about driving the 26 ft truck....horrible experience

Shay C. 
Rating:
5.0

Customer did not leave a comment.

Rollin B. 
Rating:
2.0

There was no designated location to drop truck off at and we had to park it on the street

Kathy S. 
Rating:
5.0

Friendly and efficient.

Jeremiah J. 
Rating:
4.0

Customer did not leave a comment.

timonthy Y. 
Rating:
5.0

great job, did not know it was located in the neighborhood until I did my reservation online.

EDWARD M. 
Rating:
5.0

Customer did not leave a comment.

Diana G. 
Rating:
1.0

I wasn't sure where to park the UHAUL

Erica S. 
Rating:
5.0

I do not remember the name of the employee that helped. She was very nice. Although the computer system is VERY slow.

Cindy J. 
Rating:
3.0

Cab leaked all boxes in Mom's attack where wet. I ordered a 26' truck had to settle for a 20' costed me over an hour of time I had to pay labor standing around waiting on me.

John H. 
Rating:
5.0

Customer did not leave a comment.

Matthew F. 
Rating:
1.0

We were told that we could change our drop off location after we sifned our contract at pickup. Well turns out we couldnt which made our move 10x harder. We ended up dropping off at the original pick up location after calling a rep of yours through the 1800 number who told us she was going to file a if laim which would allow us to drop off but not be charges the extra 30 plus miles it took us to drive it back to the drop off location because of the mis information that was given to us. Well we were charged it and now am fighting with thw compnay to gwt it fixed. It has been a royal mess and if it doesnt get refunded I will not rent from uhaul and will not recommend anyof my family or friends to uhaul as well.

Willow Z. 
Rating:
2.0

Customer did not leave a comment.

Luke P. 
Rating:
5.0

Prices a little too high

GILBERT M. 
Rating:
1.0

Staff needs to have knowledge of how tonrent a truck i was over charged and now i have to try and figure out how to get my money back because of her not knowing what she was doing and on top of it all i was sent to 3 locations where the truck i needed was already rented out waste of time and gas

ARACELY C. 
Rating:
4.0

Brandi was wonderful!

Daniel F. 
Rating:
5.0

Customer did not leave a comment.

Jay P. 
Rating:
1.0

We reserved a uhaul online. Went to the location to pick up was told they have nothing there for us. Then they tired to send me all the way to colfax and then all the way to boulder when I'm located in thornton. They pretty much sent me off to another location that didnt have anything either but the lady found me something. At the first location I was promised a 50 mile discount and I see that has not been applied. Someone needs to contact me regarding that.

Jordan P. 
Rating:
3.0

See other comments.

Keith C. 
Rating:
5.0

Drop-off was quick and easily handled. Just a few questions and we were off. The staff was efficient and helpful.

Kevin R. 
Rating:
2.0

Again, had to go almost a hundred miles out of my way, thru Denver) to return the truck to a storage unit so that it was convenient for the next renter. Also had to wait over 20 minutes for the person to figure out how to use the computer program to print me a receipt.

Stacy D. 
Rating:
5.0

I enjoyed that the uhaul rep/clerk was extremely fast. She was able to complete my checkin and paperwork within 15 minutes.

Love S. 
Rating:
4.0

Nothing, went above and beyond to get me on the road

Chad W. 
Rating:
5.0

Customer did not leave a comment.

PATRICK C. 
Rating:
5.0

Easy experience, I appreciated the simplicity!

Andrew S. 
Rating:
5.0

Perla was a great help and had wonderful costumer service! There was a little hiccup at the beginning but she more than made up for it with being so friendly and understanding. I would definitely pick up a Uhaul from this location again. Thanks Perla!

April P. 
Rating:
1.0

Acceptable payment information needs to be clear. The person I dealt with when I rented the vehicle was great, very courteous and nice. But when I returned the truck, $100.00 extra deposit and an extra day were charged when I returned the truck the same day and was erroneously charged for an additional day! The attendant stated that they do not time stamp the returns and oh well make a dispute on the email or the home office. I am extremely frustrated with the whole transaction and will not use them again. If I do not receive my proper deposit return I will be filling with consumer affairs.

Claudine C. 
Rating:
5.0

There wasn't windshield wiper fluid in the vehicle.

Chelsea S. 
Rating:
5.0

It was excelent treatment, ms. Romero was pretty good on giving us all the information, and it was a pretty Quico service. Thanks You alot.

LUIS V. 
Rating:
3.0

Customer did not leave a comment.

Melynda B. 
Rating:
5.0

Very friendly staff, made renting equipment super easy and stress free!

anthony L. 
Rating:
5.0

Absolute ripoff paid 175 for a 24 hour period. Should have went to Home Depot.

Joshua W. 
Rating:
4.0

Customer did not leave a comment.

marty S. 
Rating:
2.0

No lot space; felt uncomfortable leaving equipment on city street next to business lot. We convenient to drop off during non-business hours though.

Dustin H. 
Rating:
4.0

My guaranteed reservation was anything but guaranteed. We visited 5 different locations before my reservation was filled. Horrible help at 3 of the 5 locations. Gas stations are not focused on meeting the contractual needs of my reservation. Wasted 2 hours of driving around to get the unit. The unit was dirty, broken mirror, bad wiper blades, and something smeared on the windshield. With the truck parked on a hill, the gas gauge showed 7/8th full. When on a level parking surface, it was under 3/4 full. Most important thing you could do is provide upper level management to discuss the problems encountered in the Denver area if you truly wish to improve your customer service.

John C. 
Rating:
3.0

No bathroom. When I picked up the rental the lady said it was on 3/4 tank but when I got inside is was 1/8 less than that

WILLIAM G. 
Rating:
4.0

Perla, checked us out and did a great job. very friendly. When we dropped the truck off Andrea was there and was equally pleasant. This location was PERFECT for our needs. We rented the 15" truck because of the ramp. Thanks

James W. 
No reviews have been submitted for this location.

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