I rented a Uhaul on Friday October 4th .I needed for the weekend. Drew who rented me the truck failed to tell they where not open on Mondays. I put the key in the box. left the truck there. I did not know I had to return the truck b the app. I was charged $84.00 extra dollars. I do not have any troubles renting trucks from Uhaul.
DEBORAH H
Coronado Park Self Storage
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Thornton, CO 80229
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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Customer Reviews
- 3.5 Average Customer Rating
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The mobile app needs much more testing, it can lose its place. It took us over 90 minutes with several support calls to figure out how to get the key to the truck. The padlock on the truck took 20 minutes of fiddling with it to get it to open, the rep expected a lock box (which there wasn't the key was in the back of the truck).
Cory INEW TOW MIRRORS PLEASE , DANGEROUS TO SWITCH LANES WHEN THEYRE SPINNING ON YOU. YOU GUYS TRIED TO SUPER GLUE THEM, DIDNT WORK
Luis RThe which was in office that day she asked me money for reservations, and when I do I come to for check out she was there lock the office door and go some where else and didn’t help me to check out me, so call the customer service wait for couple minutes to drop off the key I heard that’s a good service but in this location the behavior of the lady was to much bad 😡
Fawad NNeed to improve customer interaction and letting them know all the info they need before they rent a truck ie return the truck procedure, website, etc
Jared M