Customer Reviews for Cotati Oaks Hardware
(U-Haul Neighborhood Dealer)

289 reviews

7520 Commerce Bl   Cotati, CA 94931

(707) 238-4529

Location Hours

  • Mon-Sun: 9 am - 6 pm

Services at this Location:

Contact Us

(707) 238-4529

7520 Commerce Bl
Cotati, CA 94931

Services at this Location:

Location Hours

  • Mon-Sun: 9 am - 6 pm
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

Wendy S. 
Rating:
5.0

Customer did not leave a comment.

Wendy S. 
Rating:
5.0

Customer did not leave a comment.

Nicolette H. 
Rating:
1.0

Booked online for 79 cents per mile. When I showed up they charged me 1.19 and called u haul, said there was nothing they could do. Bad business

Julian S. 
Rating:
5.0

Customer did not leave a comment.

Wendy S. 
Rating:
5.0

Customer did not leave a comment.

Melissa G. 
Rating:
1.0

Was charged for an extra day due to the rental place not returning the van for 27 hours after returning, insurance that I declined and 31 extra mileage. Was reimbursed for the extra day and insurance but told to suck it up for the $31 in mileage fees. Spoke with uhaul district manager who basically told me too bad so sad. You can't prove the mileage wasn't accurate. WOW. As an ex military family we have moved more than 20 times over the last 35 years and always moved ourselves with the help of uhaul with no problems. This is unacceptable. We will take our business elsewhere from now on.

Kelli Anne H. 
Rating:
5.0

Customer did not leave a comment.

Lucas W. 
Rating:
5.0

Customer did not leave a comment.

Corey J. 
Rating:
4.0

The check in and out process was fast and easy. The employees were very nice.

Deirdre P. 
Rating:
4.0

Customer did not leave a comment.

Michael Z. 
Rating:
5.0

Customer did not leave a comment.

Earl B. 
Rating:
5.0

Customer did not leave a comment.

LESA M. 
Rating:
5.0

Low tire pressure light on in initial start. Checked out ok. Had to adjust to mirrors.

TOMMY T. 
Rating:
3.0

There was trash in the side compartments of the cab. But what really upsets me is that the gentleman at the counter said I could return the truck any time that night since the counter would be closed anyway, and I could use the app to return. THE APP IS BROKEN. And my return was logged at 8pm, resulting in an additional day of charges which completely unfair.

JENNIFER H. 
Rating:
5.0

The Uhaul website said a queen bed fits in this van. The mattress fit, but a box spring and bedframe would not fit at the same time. I had to make two trips instead of one, and that cost me extra money for mileage and gas, and took me extra time. That was highly unsatisfactory.

MITCHELL O. 
Rating:
5.0

Customer did not leave a comment.

KELLI J. 
Rating:
5.0

Customer did not leave a comment.

Jonathan I. 
Rating:
5.0

Customer did not leave a comment.

Michael N. 
Rating:
5.0

Customer did not leave a comment.

MATTHEW M. 
Rating:
5.0

Customer did not leave a comment.

JOSEPH U. 
Rating:
3.0

The welcome dude at Ace was not wearing a mask. The store itself was fine, I'm happy I was able to drop it off, but it was difficult to get to with a tow attached.

Douglas K. 
Rating:
5.0

Customer did not leave a comment.

Franklin K. 
Rating:
1.0

Rude Staff, Filthy Dirty Van! Never Again! No more U-Haul! U lost a good customer

Lisa T. 
Rating:
4.0

Customer did not leave a comment.

Gordon L. 
Rating:
5.0

Excellent, professional service and really convenient. Douglas at Ace is Cotati, Bravo!

Kimberly S. 
Rating:
5.0

Customer did not leave a comment.

Cynthia C. 
Rating:
5.0

Great customer experience.

VERNON H. 
Rating:
5.0

Customer did not leave a comment.

DESMOND S. 
Rating:
5.0

Customer did not leave a comment.

Delia M. 
Rating:
5.0

Customer did not leave a comment.

WAYNE V. 
Rating:
5.0

Customer did not leave a comment.

Sean M. 
Rating:
5.0

Sam was very helpful and friendly.

KELLI J. 
Rating:
5.0

I had a great experience at Cotati Oaks Hardware renting a U-Haul van to pick up a large recliner. Scheduling online was easy. In person check in was quick and simple. The staff there is so friendly and helpful. I really enjoy shopping and renting there.

LEEANNE M. 
Rating:
5.0

Customer did not leave a comment.

Dane K. 
Rating:
5.0

Man hat helped us was very helpful, patient, easy going and professional...would definitely go there again

Mark W. 
Rating:
4.0

The truck smelled like cigarettes, and the windshield-wiper fluid was empty or broken.

Herbert H. 
Rating:
5.0

Customer did not leave a comment.

Alan Z. 
Rating:
5.0

Customer did not leave a comment.

J Althea R. 
Rating:
5.0

Customer did not leave a comment.

Chris G. 
Rating:
5.0

Customer did not leave a comment.

Edwena A. 
Rating:
5.0

Customer did not leave a comment.

Jason F. 
Rating:
5.0

Customer did not leave a comment.

Jeff G. 
Rating:
5.0

Customer did not leave a comment.

Cody T. 
Rating:
4.0

Customer did not leave a comment.

Susan S. 
Rating:
5.0

Easy process. Really friendly people. Truck was in excellent condition. Would highly recommend!

Thomas A. 
Rating:
5.0

Customer did not leave a comment.

Janine B. 
Rating:
5.0

Customer did not leave a comment.

MIKE B. 
Rating:
5.0

Customer did not leave a comment.

Cindy C. 
Rating:
5.0

Sam was GREAT and super helpful. He even offered to stay a little past closing time when we got stuck in traffic on the 101 on a Sunday night!

Elisabeth V. 
Rating:
3.0

Customer did not leave a comment.

Christopher M. 
Rating:
5.0

The staff that helped us were friendly, helpful, and efficient. I would rent at this location again.

Geoff M. 
Rating:
5.0

Super friendly, helpful and accomodating. A wonderful rental experience! Really!

Gregory D. 
Rating:
5.0

Customer did not leave a comment.

DONALD T. 
Rating:
5.0

Customer did not leave a comment.

Steven B. 
Rating:
5.0

Customer did not leave a comment.

Mary B. 
Rating:
4.0

The only thing that could have been better is the explanation of how to return the vehicle after hours. Other than that everything was good. Customer service during business hours was very helpful, professional and pleasant.

philip S. 
Rating:
5.0

Customer did not leave a comment.

juliet V. 
Rating:
5.0

Customer did not leave a comment.

Richard M. 
Rating:
5.0

Customer did not leave a comment.

MICHAEL E. 
Rating:
3.0

Customer did not leave a comment.

Ann C. 
Rating:
5.0

Inform the customer of what features the van has or looks like inside. A video tour would have been helpful to us as we didn't know exactly what we were getting beforehand.

Sara G. 
Rating:
1.0

I was charged for two extra days for no reason and I am really concerned .

Andrew G. 
Rating:
1.0

I forgot a dolly when I returned the truck. I rushed to retrieve and return it. Since they were about to close, I requested to either leave it somewhere safe after hours or bring it to them first thing in the morning. They said no, and I would be charged an additional $10 if I did not return the same day. I was forced drive back in rush hour traffic so I wouldn't be charged. It was a very reasonable request to return it in the morning considering. I found it very petty to pull that extra charge considering I would have been a repeat customer. Now I would never return to or recommend this location to anyone. Very disappointed!

Robert S. 
Rating:
5.0

Great people at this True Value Store. I always shop here, an asset to have UHaul there.

STEPHEN P. 
Rating:
2.0

Was told I had to drive a broken UHaul to another city in order to exchange it. This delayed my trip by 2 hours and caused me to fall far behind schedule. This is not something a customer should have to do in order to get an operational truck.

Rigoberto M. 
Rating:
5.0

Nothing. We were lost Kim guided us safely to the location. She realized I was frantic and stayed on the phone until I arrived safely.

susan K. 
Rating:
5.0

Customer did not leave a comment.

George S. 
Rating:
5.0

Customer did not leave a comment.

MARGARET H. 
Rating:
5.0

Customer did not leave a comment.

Martha A. 
Rating:
5.0

The 10-foot van was the perfect size - Needed to take something I bought from the store to my house.

Senti K. 
Rating:
5.0

Customer did not leave a comment.

Patricia C. 
Rating:
5.0

Fastest U-haul experience I have ever had. No lines and the truck was waiting for us. Thank you Sam for being so on top of things!!

Linda T. 
Rating:
5.0

Customer did not leave a comment.

Michael B. 
Rating:
3.0

Customer did not leave a comment.

tina C. 
Rating:
5.0

THE man, Sami Haltech, was amazing! He went above and beyond! I called asking if I could rent a truck very close to closing time and he said as long as I'm at the store by 6. He was really kind and helpful while filling out the paper work and explained details with the truck. This caused him to stay later than his shift and he didn't have to. You thought that was all, right? Returning the truck was a fiasco because well you know how moving goes. It was a long 24 hours of moving with 4 hours of sleep. 6pm rolled around and I was running late again AND needed to get gas. I called letting them know is return the truck after hours because I wasn't going to arrive until again extremely close to 6. The same man, Sami, who helped check out the rental answered the phone. And low and behold he was waiting for me when I arrived. He went above and beyond 100% and made a stressful time really not so bad after all. It's the little things that make a huge difference! He's an amazing employee and I hope you pass along how thankful I am to Sami!

Chelsey S. 
Rating:
5.0

Great service. Was very helpful

Kassandra S. 
Rating:
5.0

Customer did not leave a comment.

Michael R. 
Rating:
5.0

Customer did not leave a comment.

Kim M. 
Rating:
5.0

Customer did not leave a comment.

Allison B. 
Rating:
5.0

Customer did not leave a comment.

Courtney B. 
Rating:
5.0

Customer did not leave a comment.

Carin C. 
Rating:
5.0

Service was great! Couldn't ask for a better place to rent a truck.

John T. 
Rating:
5.0

Uhaul's price per mile is ridiculous especially when you require the renter to then also pay for gas which is more than covered in the price. Location was great, everyone was nice and easy to work with. Will be looking for other companies next time.

Alana M. 
Rating:
5.0

Customer did not leave a comment.

steve A. 
Rating:
5.0

Customer did not leave a comment.

Marilyn D. 
Rating:
5.0

Great customer service, quick and easy pick up and drop off. Look forward to using this location again.

Anne C. 
Rating:
5.0

Customer did not leave a comment.

Margaret H. 
Rating:
4.0

U-Haul should have the type of vehicle reserved available, even after I confirmed after the reservation. I was offered one that was required to stay in town and had to double my trip which not only cost more to rent, but also in unnecessary gas.

Kailyn D. 
Rating:
5.0

Customer did not leave a comment.

Jeffrey H. 
Rating:
4.0

Customer did not leave a comment.

Francis R. 
Rating:
5.0

Customer did not leave a comment.

david L. 
Rating:
4.0

Nice easy check out and check in..great professional people

eric D. 
Rating:
1.0

I was not helped with a walk through before signing contract. I was also not given the opportunity to add another driver and when I asked, the employee stated she would not do it because it was too late and too much additional work.

Mikaela F. 
Rating:
5.0

Customer did not leave a comment.

david L. 
Rating:
5.0

Fast quick and clean. Nice

IRENE M. 
Rating:
5.0

Customer did not leave a comment.

John T. 
Rating:
4.0

I got Charged extra Close to $50 because I did not refuel the gas. I was not informed about it when i went to make a payment and I did not get time to be meticulous and read the terms and condition with U-Haul. If this survey is of any importance to you as mentioned above please do contact me and fix the issue. Thank you

Praveen N. 
Rating:
2.0

Customer did not leave a comment.

Joshua K. 
Rating:
5.0

I had a great experience at this location! Sam was very nice and provided me with great customer service!

Jennifer J. 
No reviews have been submitted for this location.

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