Booked online for 79 cents per mile. When I showed up they charged me 1.19 and called u haul, said there was nothing they could do. Bad businessJulian S.
Trailer Rental & Towing in Cotati, CA at Cotati Oaks Hardware
(U-Haul Neighborhood Dealer)
One-Way and In-Town Local Rentals in Cotati, CA 94931
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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- 4.0 Average Customer Rating
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Was charged for an extra day due to the rental place not returning the van for 27 hours after returning, insurance that I declined and 31 extra mileage. Was reimbursed for the extra day and insurance but told to suck it up for the $31 in mileage fees. Spoke with uhaul district manager who basically told me too bad so sad. You can't prove the mileage wasn't accurate. WOW. As an ex military family we have moved more than 20 times over the last 35 years and always moved ourselves with the help of uhaul with no problems. This is unacceptable. We will take our business elsewhere from now on.Kelli Anne H.
The check in and out process was fast and easy. The employees were very nice.Deirdre P.
Low tire pressure light on in initial start. Checked out ok. Had to adjust to mirrors.TOMMY T.
There was trash in the side compartments of the cab. But what really upsets me is that the gentleman at the counter said I could return the truck any time that night since the counter would be closed anyway, and I could use the app to return. THE APP IS BROKEN. And my return was logged at 8pm, resulting in an additional day of charges which completely unfair.JENNIFER H.
The Uhaul website said a queen bed fits in this van. The mattress fit, but a box spring and bedframe would not fit at the same time. I had to make two trips instead of one, and that cost me extra money for mileage and gas, and took me extra time. That was highly unsatisfactory.MITCHELL O.
The welcome dude at Ace was not wearing a mask. The store itself was fine, I'm happy I was able to drop it off, but it was difficult to get to with a tow attached.Douglas K.
Rude Staff, Filthy Dirty Van! Never Again! No more U-Haul! U lost a good customerLisa T.
Excellent, professional service and really convenient. Douglas at Ace is Cotati, Bravo!Kimberly S.
Great customer experience.VERNON H.
Sam was very helpful and friendly.KELLI J.
I had a great experience at Cotati Oaks Hardware renting a U-Haul van to pick up a large recliner. Scheduling online was easy. In person check in was quick and simple. The staff there is so friendly and helpful. I really enjoy shopping and renting there.LEEANNE M.
Man hat helped us was very helpful, patient, easy going and professional...would definitely go there againMark W.
The truck smelled like cigarettes, and the windshield-wiper fluid was empty or broken.Herbert H.
Easy process. Really friendly people. Truck was in excellent condition. Would highly recommend!Thomas A.
Sam was GREAT and super helpful. He even offered to stay a little past closing time when we got stuck in traffic on the 101 on a Sunday night!Elisabeth V.
The staff that helped us were friendly, helpful, and efficient. I would rent at this location again.Geoff M.
Super friendly, helpful and accomodating. A wonderful rental experience! Really!Gregory D.
The only thing that could have been better is the explanation of how to return the vehicle after hours. Other than that everything was good. Customer service during business hours was very helpful, professional and pleasant.philip S.
Inform the customer of what features the van has or looks like inside. A video tour would have been helpful to us as we didn't know exactly what we were getting beforehand.Sara G.
I was charged for two extra days for no reason and I am really concerned .Andrew G.
I forgot a dolly when I returned the truck. I rushed to retrieve and return it. Since they were about to close, I requested to either leave it somewhere safe after hours or bring it to them first thing in the morning. They said no, and I would be charged an additional $10 if I did not return the same day. I was forced drive back in rush hour traffic so I wouldn't be charged. It was a very reasonable request to return it in the morning considering. I found it very petty to pull that extra charge considering I would have been a repeat customer. Now I would never return to or recommend this location to anyone. Very disappointed!Robert S.
Great people at this True Value Store. I always shop here, an asset to have UHaul there.STEPHEN P.
Was told I had to drive a broken UHaul to another city in order to exchange it. This delayed my trip by 2 hours and caused me to fall far behind schedule. This is not something a customer should have to do in order to get an operational truck.Rigoberto M.
Nothing. We were lost Kim guided us safely to the location. She realized I was frantic and stayed on the phone until I arrived safely.susan K.