Customer Reviews for Cotati Oaks Hardware
(U-Haul Neighborhood Dealer)

358 reviews

7520 Commerce Bl   Cotati, CA 94931

(707) 238-4529

Location Hours

  • Mon-Sun: 9 am - 6 pm

Services at this Location:

Contact Us

(707) 238-4529

7520 Commerce Bl
Cotati, CA 94931

Services at this Location:

Location Hours

  • Mon-Sun: 9 am - 6 pm
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
4.0

Customer did not leave a comment.

COLETTE B. 
Rating:
5.0

Customer did not leave a comment.

DAN S. 
Rating:
5.0

Customer did not leave a comment.

DAN S. 
Rating:
5.0

Best rental team ever!!! Thank you for being accommodating!

LUIS R. 
Rating:
5.0

Customer did not leave a comment.

Matthew R. 
Rating:
5.0

Customer did not leave a comment.

DAN S. 
Rating:
5.0

Kiley was extremely helpful and kind. Sam is always very helpful and kind as well.

KELLI J. 
Rating:
5.0

Customer did not leave a comment.

Mary A. 
Rating:
5.0

Customer did not leave a comment.

Emily P. 
Rating:
5.0

Outstanding service!

Dana S. 
Rating:
5.0

Excellent customer service from everyone at this location! Super friendly and knowledgeable!

Robert S. 
Rating:
5.0

BEST CUSTOMER SERVICE I'VE HAD IN A WHILE. WAY TO GO GUYS.

ClarenceVivian T. 
Rating:
5.0

Always great service at this location!

DAN S. 
Rating:
5.0

Customer did not leave a comment.

LUIS R. 
Rating:
5.0

Customer did not leave a comment.

George B. 
Rating:
5.0

Customer did not leave a comment.

Stefanie P. 
Rating:
5.0

Truck was filthy had dog hair, split soda or coffee, dirt in cab & box.

Bobbie S. 
Rating:
5.0

Customer did not leave a comment.

LUIS R. 
Rating:
5.0

Great service and very friendly

EMMETT K. 
Rating:
5.0

Customer did not leave a comment.

Jared B. 
Rating:
5.0

Customer did not leave a comment.

Alice B. 
Rating:
5.0

Customer did not leave a comment.

DAN S. 
Rating:
5.0

Customer did not leave a comment.

NARLI L. 
Rating:
5.0

Customer did not leave a comment.

OSWALDO O. 
Rating:
5.0

Customer did not leave a comment.

Kellen C. 
Rating:
5.0

The gentlemen that helped with rental was very kind and knowledgeable, great exposure renting from this location.

Mayra G. 
Rating:
5.0

Customer did not leave a comment.

DAN S. 
Rating:
5.0

Customer did not leave a comment.

Reid H. 
Rating:
5.0

All good for me .

Lisa D. 
Rating:
5.0

Customer did not leave a comment.

DAN S. 
Rating:
5.0

Thank you for such good, welcoming service!

LUIS R. 
Rating:
5.0

Thank you Sam and Kayla!

LUIS R. 
Rating:
5.0

Customer did not leave a comment.

DAN S. 
Rating:
5.0

Suggest that you allow customer to read policy prior to signing. Wasn't aware of insurance and wasn't asked. I have my own which would have covered any damage.

CAREN C. 
Rating:
5.0

Customer did not leave a comment.

DAN S. 
Rating:
5.0

Customer did not leave a comment.

Ethan M. 
Rating:
5.0

Customer did not leave a comment.

Cheryl M. 
Rating:
5.0

Customer did not leave a comment.

Dan S. 
Rating:
5.0

Customer did not leave a comment.

David A. 
Rating:
5.0

The van had some minor trash left in the doors and dirt in the back area. But overall it was fine. I would rent at this location again.

Maribeth D. 
Rating:
5.0

Customer did not leave a comment.

Efren E. 
Rating:
5.0

It's all good

Carlton T. 
Rating:
5.0

Customer did not leave a comment.

William S. 
Rating:
4.0

Make sure you make a note of the mileage before the customer leaves. That was not done when I left, and had not been updated since the last customer. Causing my mileage to be inaccurate. Thankfully, I noted the mileage so I was able to pay the correct amount. Had I not noted the mileage when I got in the van, I would've had to pay double!! I only went 12 miles! To the dump and back.

TERRIE L. 
Rating:
5.0

Customer did not leave a comment.

Joseph M. 
Rating:
5.0

Chris was very helpful in helping us check out the van and equipment.

Tom T. 
Rating:
4.0

Customer did not leave a comment.

tom B. 
Rating:
5.0

Great first experience!

RoyDan F. 
Rating:
5.0

Customer did not leave a comment.

Kathy N. 
Rating:
5.0

Brad was very professional and polite.

Anton S. 
Rating:
5.0

Customer did not leave a comment.

glenda M. 
Rating:
5.0

Customer did not leave a comment.

Vidyadhar P. 
Rating:
5.0

Customer did not leave a comment.

REID H. 
Rating:
1.0

Did not receive any of the equipment I purchased. No furniture dolly, no hand truck, no moving blankets. The van was severely misaligned and I had to turn the wheel 45 degrees to the left to make it drive straight.

Kevin B. 
Rating:
5.0

Customer did not leave a comment.

Luis R. 
Rating:
5.0

Customer did not leave a comment.

Shoshona C. 
Rating:
5.0

Customer did not leave a comment.

MICHAEL S. 
Rating:
5.0

Inside the van was pretty dusty and smelled odd but it wouldn't keep us from renting from this place again. Good customer service.

Jennifer C. 
Rating:
5.0

Great customer service

Shoshona C. 
Rating:
5.0

Customer did not leave a comment.

Rebecca T. 
Rating:
5.0

Customer did not leave a comment.

Angela R. 
Rating:
5.0

Customer did not leave a comment.

RANDOLPH J. 
Rating:
1.0

I had a Uhual manager call me letting me know my reservation drop off location would not take my truck anymore. I needed to drive from SF to Oakland to return my truck. Told me “store the truck somewhere and maybe tomorrow they will except your truck”. Absolutely unacceptable. I will make sure to be having all my friends and family to be using another service. The manager could not be more rude to work with. She made the experience 10 times worse. I have already made sure my family will not be using Uhual in the future.

GARRETT S. 
Rating:
5.0

Customer did not leave a comment.

Hans N. 
Rating:
3.0

Customer did not leave a comment.

steven O. 
Rating:
4.0

Customer did not leave a comment.

Jessica C. 
Rating:
5.0

Great service. Would rent from Cotati Oaks again.

John R. 
Rating:
5.0

Fast and friendly.

Art G. 
Rating:
5.0

everything on time and nice people

PAUL P. 
Rating:
5.0

Customer did not leave a comment.

Wendy S. 
Rating:
5.0

Customer did not leave a comment.

Wendy S. 
Rating:
5.0

Customer did not leave a comment.

Nicolette H. 
Rating:
1.0

Booked online for 79 cents per mile. When I showed up they charged me 1.19 and called u haul, said there was nothing they could do. Bad business

Julian S. 
Rating:
5.0

Customer did not leave a comment.

Wendy S. 
Rating:
5.0

Customer did not leave a comment.

Melissa G. 
Rating:
1.0

Was charged for an extra day due to the rental place not returning the van for 27 hours after returning, insurance that I declined and 31 extra mileage. Was reimbursed for the extra day and insurance but told to suck it up for the $31 in mileage fees. Spoke with uhaul district manager who basically told me too bad so sad. You can't prove the mileage wasn't accurate. WOW. As an ex military family we have moved more than 20 times over the last 35 years and always moved ourselves with the help of uhaul with no problems. This is unacceptable. We will take our business elsewhere from now on.

Kelli Anne H. 
Rating:
5.0

Customer did not leave a comment.

Lucas W. 
Rating:
5.0

Customer did not leave a comment.

Corey J. 
Rating:
4.0

The check in and out process was fast and easy. The employees were very nice.

Deirdre P. 
Rating:
4.0

Customer did not leave a comment.

Michael Z. 
Rating:
5.0

Customer did not leave a comment.

Earl B. 
Rating:
5.0

Customer did not leave a comment.

LESA M. 
Rating:
5.0

Low tire pressure light on in initial start. Checked out ok. Had to adjust to mirrors.

TOMMY T. 
Rating:
3.0

There was trash in the side compartments of the cab. But what really upsets me is that the gentleman at the counter said I could return the truck any time that night since the counter would be closed anyway, and I could use the app to return. THE APP IS BROKEN. And my return was logged at 8pm, resulting in an additional day of charges which completely unfair.

JENNIFER H. 
Rating:
5.0

The Uhaul website said a queen bed fits in this van. The mattress fit, but a box spring and bedframe would not fit at the same time. I had to make two trips instead of one, and that cost me extra money for mileage and gas, and took me extra time. That was highly unsatisfactory.

MITCHELL O. 
Rating:
5.0

Customer did not leave a comment.

KELLI J. 
Rating:
5.0

Customer did not leave a comment.

Jonathan I. 
Rating:
5.0

Customer did not leave a comment.

Michael N. 
Rating:
5.0

Customer did not leave a comment.

MATTHEW M. 
Rating:
5.0

Customer did not leave a comment.

JOSEPH U. 
Rating:
3.0

The welcome dude at Ace was not wearing a mask. The store itself was fine, I'm happy I was able to drop it off, but it was difficult to get to with a tow attached.

Douglas K. 
Rating:
5.0

Customer did not leave a comment.

Franklin K. 
Rating:
1.0

Rude Staff, Filthy Dirty Van! Never Again! No more U-Haul! U lost a good customer

Lisa T. 
Rating:
4.0

Customer did not leave a comment.

Gordon L. 
Rating:
5.0

Excellent, professional service and really convenient. Douglas at Ace is Cotati, Bravo!

Kimberly S. 
Rating:
5.0

Customer did not leave a comment.

Cynthia C. 
Rating:
5.0

Great customer experience.

VERNON H. 
Rating:
5.0

Customer did not leave a comment.

DESMOND S. 
Rating:
5.0

Customer did not leave a comment.

Delia M. 
Rating:
5.0

Customer did not leave a comment.

WAYNE V. 
No reviews have been submitted for this location.

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