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Steve Bushart
Customer Reviews for Cotati Oaks Hardware
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Great
Eric StaufferFirst I order my truck in one town and was told that my truck was in town instead- My truck smelled of smoke and I am asthmatic - I was not clean- I wipe the seat with a baby wipe because it was sticky- the truck was given me with quarter of a tank but actually it was at a eighth - was not sure the gas mileage per gallon so I filled it up about $110 and only used a 1/8 of a tank so lost the rest gas money because there is no refunds on gas I was told when I returned it to one way location store. Blankets I thought I rented were not in in the truck when I arrived at my location- called back and I was told ‘ they eliminated them from my bill because they were out of blankets- I said it would have been nice to been inform of your situation instead of just eliminated them from bill- overall not real good experience with Uhaul -
Donna Torres TorresWe got to the location 4 minutes late and the only guy who could help us was leaving to go to the bank. One more minute we would have had to wait. They did not have the size truck we wanted so we had to load up 2 cars too. They did not have the equipment that would have made moving the furniture a lot easier. I don't think it was the locations fault except for almost missing him.
vicky HarrisonUse an air refresher that truck smells like cigars very strong thats all
Ulises TorresThe van could be better maintained and there could be a better paying system for gas and miles. The van had a horrible odor and it wreaked the whole trip. In addition, the van was used for <30 miles and got refilled for more than what was wasted. An appropriate refund would be appreciated for the extra gas and the inconvenient smell.
Erika CruzRobert was super friendly and helpful.
Samantha MalmI didnt get the guys name who checked me in, but he was very nice and friendly. Check out was also a breeze. 5 Stars *************************** to this store
RICHARD SANTAThere was a hole in the roof of the vehicle that we were given. Rain leaked into the load and soaked my items in the mother’s attic. Other parts of the vehicle were equally well maintained and needed to be adjusted by us to make the truck safe for travel. Had we not noted them prior they would not have been fixed before we left cotati.
John HaigThe only thing is make sure your costumer get what they reserved, I didn’t get my dolly and I got charged for it
Glenda MonterrosoThe folks at Ace / Cotati Oaks Hardware were absolutely the best. Truck was ready to go when I arrived and check it just took a few minutes. They will be my go to in the future.
Rick OuelletteThank you for your personalized attention! Best, Luis.
LUIS RINCONMAUTNERTruck cargo bay leaks.
LUIS RINCONMAUTNERFriendly service
Clifford Kow JrExcellent customer service at Cotati Oak Hardware. They made pick up and return a breeze which was so nice since moving is not a picnic.
Kimberly ScottI rent a Uhaul van every weekend for work. Everyone that works at this location is great and I will continue to rent from this location every time I need a van.
DAN SALDALThey did a great and providing a good customer services for me with professionalism and the property manager
Ricardo CastrobarriosThe staff at this location were incredibly helpful and patient. Highly recommend this location
Roni FeasbyNothing Everyone friendly from start to finish!!
Marilyn MattsonClear instructions for pick up and drop off; easy billing system. Nothing needs improvement!
Jacqueline TaylorWinderful team! Over the course of many years their level of commitment to outstanding customer service, has not waivered.
LUIS RINCONMAUTNERThis was by far the most speedy and friendly service I’ve ever received when renting a U-Haul. We walked right into the hardware location, and immediately were greeted. The guy helped me by looking everything up (my phone app was not working), and we were out the door. Super easy, clean and reliable van, just perfect.
Nikkol FisherThe guys at Cotati Oaks Hardware were friendly, polite and helpful. The whole process with online reservation and easy pickup was great.
MARCIA CHADBOURNESuper easy to rent a van. Staff was friendly too.
Philippa RosenblattI was disappointed to see another charge on my credit card instead of a credit. I paid for 20 miles and only drove 7 miles. I put 2.2 gallons of gas upon return, which means I only got 3 miles to the gallon, and had an additional charge of $15.52 on my credit card, and no explanation why.
Karen schultzNothing--Tyler was great!
Elizabeth MonroeNothing I can think of
STEVEN WOODall good
jeff rosentreterKylie was great and super knowledgeable
Ricardo AlcazarIncorporate a rewards program for frequent renters
Aaron Porter1, Arrived early. Location could not find my reservation, even though I had confirmation. Had to start reservation from scratch. 2. TPMI system maintenance warning light. Right rear tire seemed soft. 3. Was training new employee with my return - had me wait while training. 4. Sent me out to get digital image of mileage and fuel level, but didn't give me the key - had to return for key..
JON CLARKSalesperson was Courtious
ANDREW MARTINGreat people at True Value hardware in Cotati! Don’t know what I’d do without them, and Uhaul!!
Danny NeilsonKylie was super friendly and helpful!!
Gail DeckmanFast, personable and mindful rental experience!
LUIS RINCONMAUTNERI wish I received my receipt right when I turned the vehicle back in, rather than waiting to recieve the email. However, everything turned out as expected, so there was no reason for me to worry.
Omayra Omayra OrtegaAwesome service, the crew at C.O.H. made moving fun again!
michael SheehanIf you are in need of a uhaul truck in Sonoma county go to Cotati Oaks Ace Hardware at 7520 Commerce Blvd, Cotati 94931. excellent customer service that made the rental pick up a great experience.
Michael SheehanEstuvo perfecto gracias por sus servicios
WILFRADO ALFAROKylie assisted us and she was great!
Darren WongBest rental team ever!!! Thank you for being accommodating!
LUIS RINCONMAUTNERKiley was extremely helpful and kind. Sam is always very helpful and kind as well.
KELLI JACKSONOutstanding service!
Dana SadanExcellent customer service from everyone at this location! Super friendly and knowledgeable!
Robert SchrieferBEST CUSTOMER SERVICE I'VE HAD IN A WHILE. WAY TO GO GUYS.
ClarenceVivian TurnerAlways great service at this location!
DAN SALDALTruck was filthy had dog hair, split soda or coffee, dirt in cab & box.
Bobbie SmithGreat service and very friendly
EMMETT KELLER