Customer Reviews for Country Club Storage
(U-Haul Neighborhood Dealer)

Rating:

5.0

I have had the storage since 2012. I have never had any issues so over the years everyone has always been pleasant and helpful.

Rating:

3.0

As far as the location and equipment everything was good. I am highly disappointed in the handling of my bank card information during the checking in process on location my ID was returned to me but my error I should have verified my bank card was returned. Unfortunately it was not and the attending clerk did not call me to tell me that my card was still in her possession and then attempted to process another customer's payment with my card and gave my card to her . The customer informed her that that was not her card. Thankfully the transaction was caught and not processed. The customer proceeded to give the card back and the attending clerk refused to take it. Thanks to honest people the customer and her husband then took my card to my bank. I was unaware of all this until I retrieved a VM from my bank of my card being turned in from a customer of country club storage and uhaul, I immediately called the company and the office clerk told me another customer took my card and gave me their personal phone number to call and get the information about my card. Thankfully these people were honest people.

Rating:

5.0

Nothing, clerk was courteous and explained everything very good on returning uhaul truc

Rating:

5.0

Everything was perfect!

Rating:

5.0

They are so amazing, they put a lock on our storage because my husband had lost the lock and didn’t realize he didn’t lock it. Also, I moved everything out of the unit and I had to take care of some sick kido stuff and forgot to tell them, I got a call a few days ago asking if I would like them to close out the account before my auto-payment goes through. That saved me some money!!! They have been a great and reliable place to house our stuff!

Rating:

5.0

Very nice staff(owners)always a pleasure to do business with them

Rating:

5.0

I have rented from this location for years. They have excellent customer service and are always kind. ⭐️⭐️⭐️⭐️⭐️

Rating:

5.0

Overall it was a great place. The outside door was broken however that could have been because another person did not take care of the door. . But I would still recommend because other than that I felt safe that my stuff was taken care of.

Rating:

2.0

The truck was filthy inside with spilled cola or coffee sticking to most of the cup holder area. Vehicle ran very rough, it is obviously not maintained at all. Will not rent again.

Rating:

5.0

The only problem I have with the storage, is that it says climate control, but it wasn't.. I had a dead mouse in the storage and during the hot and cold months, it was not cool or warm in that storage.

Rating:

5.0

All personnel were very friendly and knowledgeable…drop off was a very pleasant experience

Rating:

5.0

Beat storage place I have used! Super friendly, always ready to help, and answer any questions!

Rating:

2.0

Lady working was rude and in a hurry to leave. The website sight said they were open for another hour. She didn't want to check the gas or nothing

Rating:

5.0

Everything handled like a Pro.

Rating:

5.0

Friendly and very helpful!

Rating:

2.0

No many uhauls to pick from ..Needs better maintenance on vehicle and was sticky spots through out the truck and the incorrect dolly I needed was in the truck .

Rating:

5.0

Clean and convenient. Most of my transactions were done in person and their people are very helpful and friendly.

Rating:

5.0

Amazing customer service! ⭐️⭐️⭐️⭐️⭐️

Rating:

5.0

They do not tell you when you rent that if you move out right after you are billed they will not pro-rate and refund you. Complete BS. We basically paid a months rent for 5 days.

Rating:

5.0

The office staff was VERY HELPFUL, the entire experience was very positive!

Rating:

5.0

easy to work with and had the vehicle needed. thanks

Rating:

3.0

Clean the truck, please. There was literally poop and dirt in the back of it, I'm glad I had a plastic mattress cover.

Rating:

4.0

N/A

Rating:

5.0

This was one of the most friendliest and kindest group of people that I have had the privilege to deal with. Thank you

Rating:

4.0

This location charged me for mileage that was not chargeable along with a fuel charge. The vehicle was filled to the level that it was at time of rental. I fill like the 7/8 fuel mark is a scam cause these trucks don't have a 7/8 fuel mark just 3/4 then full.

Rating:

5.0

Thanks for your patience and hospitality

Rating:

5.0

It's a great place to leave anything you might to store in a storage place Thank you.

Rating:

5.0

The only thing I had an issue with was the combination entry gate didn't always work for me and the combination entry doors on building Q had some issues as well. Overall, my experience was very good and I would definitely recommend you to anyone needing a storage unit. Thank you.

Rating:

5.0

The only thing is we payed the storage up to date, yes we were behind on payments but we continued to pay. However we did not receive our deposit back and upset about that. Also, kept adding extra charges to our account. Continuously. We will not be using this storage and will not recommend it to anyone else either.

Rating:

3.0

It was not a great experience overall- truck was late for pickup, over hour and half wait, had to go to this location to pick up truck due to other location foul up. Quite a fiasco really. Had a good experience the weekend before at the south country club road pick up in el reno. Need power windows on these trucks- definite issue when only one person in truck and can't reach other door to roll down the window.

Rating:

5.0

I always recommend your services to all the people i know. Thank you alot! for everything you did for me. Appreciate you very much!

Rating:

5.0

Would liked to have access to staff prior to 8;30 am as I work in OKC. It was a little inconvenient to have to wait until 8:30 to conduct business when my day starts at 8:00 am. Other than that I was very pleased with my experience at your El Reno location.

Rating:

5.0

Friendly. Helpful. Took the time to answer questions. I booked at a higher rate but my actual use was less so my bill was adjusted...without me asking. Great experience.

Rating:

5.0

Nice facility.

Rating:

1.0

Needed to drop off after hours but the address I was given was not accessible so I called the number on the building who instructed me to leave the property to some random lot in order to drop off the truck. I called u haul for help and they transferred me to 24/7 and after an hour of being on hold I finally hung up and just left the truck in the random lot and hoped I don't get charged am inconvenience fee for leaving it outside of the drop off location

Rating:

1.0

U-Haul computer system was not functioning properly at time of pickup resulting in delay and confusion.(Also had difficulties myself the night before just making the reservation due to system problems. Took almost 6 hours of effort just to book this truck). In the resulting chaos, I was not provided with clear information regarding the fuel level which as a result I did not check.In hindsight, the clerk should have walked me to the vehicle and verified the fuel level with me and also answered any additional questions before my departure with the truck. As a result of this lack of attention, I incurred additional fuel charges which I should not have to pay. The truck was received with 3/8 of a tank of gas and returned with 3/8 of a tank of gas. However, the paperwork stated it has 1/2 tank and must be returned with 1/2 tank - a detail the clerk did not advise me of directly due the confusion created by the system issues. Young inexperienced clerk. No real service. Just - finally got payment processed. Here's your key and paperwork. Result - I get an extra $22.40 fuel charge after gassing the thing back up[ to where I Actually started.

Rating:

5.0

Quick, friendly service with straightforward pricing. No unpleasant, surprise charges at return, which has happened with other rental companies.

Rating:

5.0

Very nice and great customer service!

Rating:

5.0

I visited my storage a couple of months and did not quite lock it correctly. Glad to know that the owners make their rounds b/c he called me on my cell as soon as he noticed to notify me so I could come and fix my mistake. These folks are great! Would rent again from them if the need arises again. Thank you!

Rating:

4.0

Could not find way into parking lot, parked on street but wasn't sure if that was what supposed to do, maybe a sign fo instruction

Rating:

5.0

Great receptionist and crew. Absolutely recommend.

Rating:

2.0

Clean the trucks and be sure of the information you give customers We've used them for most our moving needs but here lately service hasn't been good. We were sent to wrong location to return uhaul and before that we got a truck with roaches and dirty.

Rating:

5.0

weather did not allow me to see anyone have been going here for years always perfect

Rating:

3.0

My experience started out pretty harrowing. I was given a credit back to my account and also given another day in which to return my rentals. So, I was overall satisfied since I didn't have any appointments the next day. Thank you, Uhaul.

Rating:

4.0

Make sure what I request is in the truck

Rating:

5.0

Great customer service will go back again in the future and also recommend them to others

Rating:

5.0

The vehicle Transport Trailer was defective. The straps that grip the front wheels came off my front wheels of the vehicle I was towing 6 times. I had to stop often to tighten them. The ratchet mechanism was faulty. When I got to my destination I told the person who checked me in on Monday, 12-30-19, about my experience and asked for a portion of my money back from the Transport Rental he said U-Haul had screwed others worse than that. I am due some refund on that rental. E Schuman

Rating:

4.0

Simple drop off with key box.

Rating:

5.0

We arrived with a 26' truck. They offered us affordable options to assist with the unloading into our storage container. The staff was great and friendly! Turn in only took a couple minutes and it was very easy.

Rating:

5.0

As a small business owner, it is imperative to have things done right and on time. Mix this with AMAZING customer service and you get yourself a 5 star rating. They always make my visits very easy and fast!

Rating:

3.0

The web sit for checking in was a pain to use and I finally just gave up dropped the trailer took a video and lots of pictures and left

Rating:

2.0

The employee working said it would take her too long to rent me a truck so I should do on my mobile phone. So I did and they still had trouble had to call 800 number 3 times.

Rating:

3.0

dropped the truck off after operating hours through the online app so there really isn't anything I can say expect they need to put a sign out to wear to park them when you are returning equipment after hours .

Rating:

5.0

Keep doing the same thing.

Rating:

4.0

Good service !

Rating:

5.0

Jeremy was very nice and easy to work with!

Rating:

2.0

I had to park and disconnect the equipment myself because of insurance reasons? I've not heard of that before. I will be renting another 26' truck and car carrier in a couple of weeks to complete our move. Even though this location is very close to our new house, I will request a different location for drop off.

Rating:

4.0

A mistake was made, I called and the gentleman was extremely helpful. He researched, corrected, called me back, and sent me an email as il with corrected receipt

Rating:

5.0

Nothing. It was a good experience.

Rating:

3.0

Dropped off tow dolly ( before the place opened and called uhaul)on the day I was suppose to. 4 days later I found I had an extra day charge on my card. I emailed uhaul and they took care of the matter very promptly.

Rating:

5.0

Manager is extremely helpful, polite and patient. Awesome place.

Rating:

5.0

The best customer service ever!!!!

Rating:

5.0

Extremely clean office.

Rating:

2.0

Have more equipment readily on hand, the right equipment on hand. I had ordered a heavy duty furniture /Appliance dolly , got the confirmation email, and when I picked up the truck, there was no dolly. Had to wait for the location to open to find out all they had was a regular light two wheeler. The truck had a horrible screeching to it like a air gap/blower motor issue, and the transmission was slipping and I had to turn around and swap the truck back in,,,Ended up losing almost 2.5 hours all over just dealing with the issues. For whatever reason the website was also refusing my method of payment after numerous attempts of re-entering the information. The pick up location and the shop location being in two totally different areas is ANOTHER big waste of time. Go here to check in, go there to view the truck, go back to get the key, go back to the truck location. Very inconvenient and major waste of time. The first time I rented a couple weeks ago was just as bad , and I thought that was a fluke....but two times back to back ? Really?

Rating:

2.0

Include the equipment that the customer paid for.

Rating:

3.0

Typical drop off location. Location was easy to find but was not open at time of drop off

Rating:

2.0

The actual shop did not have the truck, once I started the online process. The unit was located several blocks away in a gravel area that could only be accessed by jumping a curb that had a couple 12' x2”x4”'s with visible nails in the boards. Once I surveyed the truck for damage, I then had to go retrieve the key back several blocks away at the original address then go check the truck to record mileage and fuel which was several blocks away. This was very cumbersome considering at the very least, the unit could've been staged in the street directly in front of the storage place as were a couple other trucks .

Rating:

5.0

Staff is very friendly, polite and professional.

Rating:

2.0

Stood in the office for at least 30 minutes while the only worker struggled to get the forms filled out on the computer that I had already completed online. Had to show my license and credit card twice. He had to call someone else and was on the phone for a few minutes trying to get the registration made. Customers continued to come in and leave behind me. Many were complaining about slow computers, computers being down the day before, etc. Basically, I don't understand why anyone should use the online reservations if you are going to have to stand there 30-40 minutes going through it repeatedly. I made the reservation to secure and hopefully move quickly through acquiring so I could get to my appointment. When I returned the item, two guys were working. They were both nice but this service Definitely needs attention.

Rating:

5.0

Great experience

Rating:

5.0

Excellent customer service

Rating:

5.0

if someone asks, i'll definely recommend

Rating:

2.0

I came because of being new & 24/7 access. New should have been mice free. New should have been tight with less dust. Across town I never had mice& not as much dust & cheaper.I was told by staff of mi

Rating:

5.0

I felt secure with my things staying here. We used this storage company for 6 months and never had any problems. The staff was always nice and helpful!

Rating:

5.0

Great experience with the staff and facilities

Rating:

5.0

I wouldn't go anywhere else!! Best staff and great location!! Plus they have an awesome referral program! Easiest way to make $20!

Rating:

5.0

Erica was great. Very helpful and very nice. She’s awesome!

Rating:

5.0

Great experience from the beginning to the end. Every employee we came in contact with could not have been more helpful during a very stressful time . Thank you

Rating:

2.0

I moved out and left a few tires and rims and told the lady that they could have them .Paid more than was agreed to .Then I get a bill for $500 ,I am guessing because of the stuff I left in the storag

Rating:

5.0

I would definitely recommend this storage facility to friends.

Rating:

5.0

Great experience while I had a unit here. Alicia was always very helpful and friendly!

Rating:

4.0

Very friendly staff.

Rating:

5.0

Great customer service. Very helpful and polit .

Rating:

5.0

Very helpful and friendly.

Rating:

2.0

When i arrived at the storage facility the unit i selected wasn`t big enough. The staff was very helpful and quickly got us to a new unit that was big enough for everything I needed to store.

Rating:

5.0

Love.the 24hr access had no problems

Rating:

5.0

Great customer service today Jennette Davidson! Thank you for all of your help in getting me just what I needed! Its people like you that speak courteously do anything to keep your customers happy!