As far as the location and equipment everything was good. I am highly disappointed in the handling of my bank card information during the checking in process on location my ID was returned to me but my error I should have verified my bank card was returned. Unfortunately it was not and the attending clerk did not call me to tell me that my card was still in her possession and then attempted to process another customer's payment with my card and gave my card to her . The customer informed her that that was not her card. Thankfully the transaction was caught and not processed. The customer proceeded to give the card back and the attending clerk refused to take it. Thanks to honest people the customer and her husband then took my card to my bank. I was unaware of all this until I retrieved a VM from my bank of my card being turned in from a customer of country club storage and uhaul, I immediately called the company and the office clerk told me another customer took my card and gave me their personal phone number to call and get the information about my card. Thankfully these people were honest people.
Lori C.
Country Club Storage
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in El Reno, OK 73036
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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Customer Reviews
- 4.5 Average Customer Rating
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Nothing, clerk was courteous and explained everything very good on returning uhaul truc
Julia S.Everything was perfect!
George R.Very nice staff(owners)always a pleasure to do business with them
Kevin D.The truck was filthy inside with spilled cola or coffee sticking to most of the cup holder area. Vehicle ran very rough, it is obviously not maintained at all. Will not rent again.
Jessica B.