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Nicole M
Customer Reviews for Country Pride Auto LLC
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Great, these folks ŕeally on point ,great service.
Robert OVery friendly and helpful
Jerry WI have used this location several times since moving into this area in September 2023. The location is very clean/tidy, easy in and out, and the on-site personnel are always pleasant and helpful.
Richard SI had to spend time in the ER due to an ankle I jury during moving. Was very understanding. Told me he would note the account and was very friendly dly on the phone.
Martha DNothing everything was fine with the rental
Anna EEasy access and no waiting. Friendly helpful staff.
Ted KThe guys at cou try pride are fantastic. They get you taken care of really fast, they pay attention to all the details, they explain what is going on, and they are super friendly!
Paul AMore parking space.
Catherine HDon’t like the mobil check in. If I dropped it off and didn’t have a cell phone it would cost me 20 extra !! Seems stupid to pay an extra 20 for a $29 rental. Didn’t used to be that way. Used to drop and go. I shouldn’t have to pay you to do your 5 minute job. Most likely will not use U-Haul again for this useless new policy change.
Martin LNot a thing. Everyone was nice an very helpful.
Larry SEveryone was very helpful.
Ronald HProbably should get it cleaned, before renting to customers... gentleman was nice and told us that the truck just came in and he didn't have time to clean it. We didn't have time to wait for it to be cleaned , so we said ok. I inquired about the military discount I was promised at reservation scheduling, he said it was on there, it wasn't., well, it was only 5 percent, I was told 10 percent. I asked for extra days and Xtra miles.
Shelly JI have used this location numerous times recently and really like how clean and tidy the entire location is. Plus, the personnel who work there are always very friendly.
Richard SThe guys at Country Pride are the top of the line. Friend, knowledgeable, and ready/willing to make sure the experience is all Excellent.
Terry JThe return process was flawless.
Jackie CThis is my preferred location whenever I have the need for a uhaul, great people and always willing to help
KEITH NThank you
Cathi KAwesome to work with!!
Drew REverything was perfect! Highly recommend this location!
Terry DGood equipment, good service, friendly people
Tony HThis was the 3rd location that traffic management sent me to without any advance communication via text nor email. I was very frustrated by having to drive to 3 distant locations without compensation
Michael PWe have dealt with Country Pride on five separate rentals and they have always been great to deal with.
David GVery pleased with the whole thing: service people and easy tow trailer—thanks very much
DOUGLAS WI didn't have any human interaction at the drop off since they were closed but it was easy to find, clean, organized lot and the instructions on the app for drop off were easy to follow then dropped key in easy to find box.
Amy SExcellent and helpful! They are the best UHaul! They attach and detach trailers for me, etc. You can’t beat the experience anywhere.
Jill SVery pleasant and professional staff.
JUDY CWhat a breeze to drop off at this location. Pleasant, helpful service!! Will use again.
Cheryl CNothing to improve... I was IN & OUT very quickly!! Great people. . .
Lee EREAD FULL REVIEW Was supposed to pick up in Springdale and when I got there they told me it wasn’t available and that I’d have to drive 30 minutes to get another one. I did not receive a phone call, text, or email from the original location saying that it wasn’t available. Other than that, super friendly and quick to pick it up (beside 30 minute drive to pick it up).
Trevor BNothing. Everything was perfect.
Ronald HI DID NOT RETURN HERE
Parker KThe people were wonderful. They waited on us past their regular closing time and were so helpful in getting us the right size trailer.
Brenda UThe fellows at This location were most helpful and courteous. Would absolutly use this location again if I have a need.
Charles MEmployees were very friendly and the store was excellent
MARIA DEverything was good
Tom RThe customer service was excellent! I will be back for any of my U-Haul needs and I will recommend this business to anybody that needs a U-Haul.
Michael SVery good experience
Bill HThey were SO helpful, understanding, and went above and beyond to work with me! Very personal attention, friendly, yet professional. Cannot say enough good things about them or recommend them highly enough! A good business run by exceptionally nice people.
Lisa BI was forced to this location when my GUARANTEED reservation was moved without proper notice. It was nearly 9 miles further away which meant I had to pay for added miles (both ways) plus added gas, not to mention the route to pick it up is one way in and one way out…heavy traffic during rush hour to pick it up then heavy traffic on college game day to return. Additionally, pick up was fine but truck was not checked at drop off. The worker was talking with other people and said he would check it in later. Leaving us with no recourse on mileage, gas, or damage accuracy. We were left to take pictures of the odometer and gas on our own as protection. While I’m sure this location is honest, not all are and customers should leave with verification they won’t be over charged. Finally, this truck was chosen because there were no larger trucks available in our area. It should be made clearer on the truck description that it does not have a ramp! Lifting a washer and dryer was not fun. Overall terrible uhaul experience which leads me to believe it will be my last uhaul experience.
Christopher JVery friendly folks! Quick & efficient! Will definitely refer people.
Shelia MI went in and they me in 2 uhaul trucks at the last minute. Very friendly folks! Will definitely refer people!
Shelia MThis was the easiest and most pleasant experience ever!!! The gentleman helping me was very polite and courteous. A+ rental experience!!!
Lana AThis is a great location - efficient and helpful. Appreciate the immediate assistance to attach and un-attach trailer. Trailer was recent and in great condition with recent tires.
Alex S