Country Rentals Inc
(U-Haul Neighborhood Dealer)

162 reviews

468 Monponsett St   Hanson, MA 02341

(339) 933-4342

Hours

  • Mon-Fri: 7 am - 6 pm
  • Sat: 8 am - 5 pm
  • Sun: 8 am - 1 pm

Contact Us

(339) 933-4342

468 Monponsett St
Hanson, MA 02341

Hours

  • Mon-Fri: 7 am - 6 pm
  • Sat: 8 am - 5 pm
  • Sun: 8 am - 1 pm
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
5.0

Customer did not leave a comment.

sandra M. 
Rating:
5.0

Great friendly service

Karen I. 
Rating:
5.0

Customer service was perfect and equipment was in great shape. Will go here for all my rental needs.

DAVID C. 
Rating:
5.0

Awesome everything went well thank you and will recommend you to friends

karen I. 
Rating:
5.0

I signed up for insurance and it did not go through

Steven E. 
Rating:
2.0

Well, you could find a new location and store. The building is dirty and dusty and smelly. Their computer must have a dialup connection,it's sooo slow. My main complaint is that he rented me the truck w/the correct insurance I requested but not the furniture dolley or the hand truck that I desperately needed. Did not mention it either. I got home, opened the back expecting to see it but nothing. I called and he said he didn't have either. If MUCH urging he said he would call around but did NIETHER. SHAME on U-Haul to allow this treatment!

Donald E. 
Rating:
5.0

Truck was running and warmed up full of fuel ready to go

Paul S. 
Rating:
5.0

Awesome experience renting with Country Rentals!

Christine M. 
Rating:
5.0

Customer did not leave a comment.

Amy C. 
Rating:
3.0

Customer did not leave a comment.

Rick C. 
Rating:
5.0

Pick up to drop off, paperwork! Great service and very helpful

john F. 
Rating:
5.0

Easy pick up and drop off. Great location for my needs. Thank you

Douglas S. 
Rating:
3.0

Customer did not leave a comment.

Hannah G. 
Rating:
5.0

Very easy process to rent the truck.

Stacy J. 
Rating:
5.0

Everyone was very accommodating and helpful!

Dana G. 
Rating:
3.0

I began to recieve numerous phone calls at 701am for the return of this vehicle. I didn't realize it was a 12hr rental, when it's states a day . I believed a day is 24hrs. Although owner is really nice .. this was unacceptable, I had to rush my move and it was a inconvenience. Not to mention this location was 30 minutes from my home

Lakeisha G. 
Rating:
5.0

Be sure to check and maintain equipment

Sondi H. 
Rating:
5.0

Customer did not leave a comment.

Mark K. 
Rating:
5.0

Great customer service!

Francis S. 
Rating:
5.0

Customer did not leave a comment.

Mike C. 
Rating:
5.0

Truck was out front of building and running when I arrived employees walked me around the vehicle Nick scratch and dent were noted I was offered dollies and blankets if needed nice people

Paul S. 
Rating:
5.0

Customer did not leave a comment.

Erich B. 
Rating:
5.0

Customer did not leave a comment.

william S. 
Rating:
5.0

All is good on there end. No need to change

Robert L. 
Rating:
5.0

The phone was answered quickly, the vehicle was ready when I got there, they were very friendly and helpful. Return was quick and uncomplicated

Richard L. 
Rating:
5.0

Customer did not leave a comment.

Frank M. 
Rating:
4.0

Customer did not leave a comment.

Meredith H. 
Rating:
5.0

Always a great experience!

Kenneth M. 
Rating:
5.0

Nice people, excellent service. Thank you guys!

Malek K. 
Rating:
5.0

Customer did not leave a comment.

brian K. 
Rating:
5.0

Nothing. Everything is always on point when I rent from Country Rentals.

Kenneth M. 
Rating:
5.0

Truck was running and ready to roll when I arrived we did the walk around air-conditioning was on a very professional service I recommend it to everybody

Paul S. 
Rating:
4.0

The trailer was to small for what I needed, when told they had 6x12 I figured it would be plenty big enough. But once I went to load item onto trailer gate opening was only 5 feet so I returned within roughly 2 hrs. Location was closed.

Maurice B. 
Rating:
5.0

Much faster and easier process than previous U-Haul locations. Very happy with the experience.

William T. 
Rating:
3.0

Customer did not leave a comment.

Danielle B. 
Rating:
5.0

Thanks so much ?? I wouldn't change a thing

annette M. 
Rating:
5.0

Nice people very helpful and obliging

Malek K. 
Rating:
3.0

Coco was the employee that knew the workflow best

Michael S. 
Rating:
2.0

Company has charged my card everyday for tbe last 3 days i need a refund

Taylor M. 
Rating:
5.0

Instructions on how to adjust mirrors

Quinn C. 
Rating:
5.0

Make job more exciting for

fredo G. 
Rating:
5.0

Always a great experience at Country Rentals

Kenneth M. 
Rating:
5.0

Customer did not leave a comment.

mark H. 
Rating:
4.0

I ordered a 26' truck and was given a 20' truck. I had to rent an additional truck (15') and I prepaid and have not been given a refund

Matt F. 
Rating:
5.0

Customer did not leave a comment.

Deborah C. 
Rating:
5.0

Everything went perfectly. Staff was super friendly and helpful! Truck was in great condition and was ready to just get in and drive. Return was fast and easy - hassle free.. I'm planning another rental within month. Thank you!!

Kelly B. 
Rating:
5.0

This location was very accommodating and the customer service was outstanding. At their suggestion, i booked the reservation online and they had the truck ready to go with the key and paperwork inside the truck when i arrived. They did everything they could to reduce the amount of person to person contact to make it safe for everyone. Very impressed how easy it was and I'll be back!

Stephen T. 
Rating:
5.0

Nothing. Excellent customer service.

Wendy D. 
Rating:
5.0

Customer did not leave a comment.

deborah R. 
Rating:
5.0

add a support wheel on tongue to make it easier to attach/detach. Maybe offer to include wheel chucks too

Robert C. 
Rating:
5.0

I have rented from this location several times and they are consistently great!

Damian B. 
Rating:
4.0

I had ordered blankets and they were not in truck. There were empty boxes in truck left from previous renter a long with a hand truck I did not order

Jason G. 
Rating:
3.0

Customer did not leave a comment.

Nancy L. 
Rating:
5.0

Friendly and responsive to individual needs they are awesome

Geoffrey L. 
Rating:
5.0

Customer did not leave a comment.

Paul M. 
Rating:
5.0

Customer did not leave a comment.

Kenneth M. 
Rating:
5.0

Keep up the good work.

James B. 
Rating:
5.0

Staff was very helpful truck was clean and spotless and also full of gas very quick in and out with the paperwork would recommend it to anybody

Paul S. 
Rating:
5.0

They were excellent...

Shari D. 
Rating:
5.0

Very unhappy that had to pay extra $64.20 for extra days. We came all the way from MA to FL which a 100 per cent disabled veteran cannot do in 5 days. Hit traffic accident also on I 75 which shut road down. We will never use uhaul again or recommend you if you don't credit this money back to us. Carl Polito (603)834-0128

CARL P. 
Rating:
5.0

Awesome service! Professional. Friendly. In and out. Five stars! Fast service.

Jody W. 
Rating:
5.0

Great customer service

Francis S. 
Rating:
4.0

Customer did not leave a comment.

Jim W. 
Rating:
5.0

Customer did not leave a comment.

Dean C. 
Rating:
5.0

These guys were extremely helpful and pleasant!! Love renting from them

kristen G. 
Rating:
5.0

Great service, smooth transaction. Thank you.

Daniel P. 
Rating:
5.0

Customer did not leave a comment.

Svitlana T. 
Rating:
2.0

Customer did not leave a comment.

Laurence B M. 
Rating:
4.0

Customer did not leave a comment.

Shane G. 
Rating:
5.0

This was the first truck I rented and again had fast, professional service from everyone in the office. Drop off was just as easy, in and out after a quick checklist was performed. Nothing but awesome.

Stephen M. 
Rating:
5.0

Great fast service from both managers at this location. I needed a truck in very short notice and they had everything ready and I was in and out quickly. I need another one this month and wouldn't go anywhere else

Stephen M. 
Rating:
5.0

they were great especially rich and steve yes great job

scott R. 
Rating:
4.0

Overall the process was smooth and the truck was perfect for what I needed. Only downside was the location was about 10 miles from me so I incurred extra costs for that. There are 2 locations in my town but neither of them had the size truck needed.

Charles A. 
Rating:
5.0

Customer did not leave a comment.

Christina S. 
Rating:
5.0

Service was excellent in every way. Thank you very much. Great truck too. Very easy to load and unload

eric H. 
Rating:
3.0

Customer did not leave a comment.

BRYAN R. 
Rating:
5.0

First, double check the mileage on the contract against the actual odometer read out. The facility erroneously listed the MI out. Second, the fuel gauge vs. the fuel tank capacity read out on paper do not jibe. I put enough fuel in to bring the gauge up to where it was when I rented the truck but somehow the print out had me at much less to fill it up to snuff. I walked away feeling like I got ripped off.

Robert S. 
Rating:
3.0

Customer did not leave a comment.

Susan B. 
Rating:
4.0

Customer did not leave a comment.

John P. 
Rating:
5.0

The owner is a great guy, he is very helpful, highly recommend using him if you need a uhual.

Alexander S. 
Rating:
5.0

Your location was great but, after I dropped the truck off at the Woonsocket location the next day they charged me $85.00 on Nov. 30th. I got there at 5 pm Bout a half hour the time I rented it from you the day before...... ??????

james F. 
Rating:
1.0

YOUR SERVICE STINKS!!! Two weeks before moving, I walked into a UHAUL location and placed an order for a 15-foot truck. On the day of pick up, I returned to the location. First problem occurred: The clerk confirmed the order was ready, but it was for a 26ft truck and it was at another location approx. 20 mins away!! Very inconvenient!! HOW DOES THIS HAPPEN?? I live in a small beach home and a 26ft truck would not fit on the premises. I immediately called customer service who was very helpful and attempted to fix the situation. There were no 15ft or 12ft trucks available. They confirmed there was one 10ft truck approx. 30 minutes away. Unfortunately, it was my only option, so I took it. The truck was in good condition, but because of the size it took us 3 round trips to move all our belongings. Once the moving was complete, I attempted to return the truck back to the closest location, but first I called customer service to confirm if that was acceptable before driving out there. I was told that I would be charged an additional $99 return fee because the truck I rented (my only option) was owned by that specific location. I ultimately ended up driving back to the location and returned the truck to avoid the additional fees. Really displeased with UHAUL and their quality of service. Moving forward I am going to shop elsewhere for my moving needs. Rating 2/10, for the reason because the truck was in good condition once received but everything else was a nightmare.

MIKE S. 
Rating:
5.0

Customer did not leave a comment.

Joseph C. 
Rating:
5.0

Customer did not leave a comment.

William K. 
Rating:
5.0

Customer did not leave a comment.

Jill P. 
Rating:
5.0

Customer did not leave a comment.

Walter G. 
Rating:
5.0

Customer did not leave a comment.

Shelley B. 
Rating:
5.0

Customer did not leave a comment.

Stephen O. 
Rating:
5.0

Everything was very smooth, no hassle, no double booking Country Rentals does it the right way compared with from the Hanover U-Haul which was all hassle, the truck was double booked and the clerk in Hanover told me I couldn't pay cash or I would need to put 150$ deposit down. Come to Country Rentals and see how simple U-Haul can be....

Ashton S. 
Rating:
5.0

Customer did not leave a comment.

Steve R. 
Rating:
2.0

Not to happy about having to buy my own trailer hitch because one couldnt be supplied. I had this reserved to be ready a week in adavnce. When I called that morning I was rushed off the phone being told it will be all set with out knowing my name or what reserved. Lately uhaul has been a real hassle to even bother with.

Brian B. 
Rating:
5.0

All was Great at this location !!! I'll Be Back !!

STEPHEN T. 
Rating:
5.0

Customer did not leave a comment.

Kelly R. 
Rating:
5.0

Great place, on time and helpful

john B. 
Rating:
3.0

Customer did not leave a comment.

Ed G. 
Rating:
5.0

Customer did not leave a comment.

Ryan D. 
Rating:
4.0

Customer did not leave a comment.

Dennis T. 
Rating:
5.0

This location went above and beyond to help me when Uhaul's corporate office decided to change my reservation from 2 days to 6 hours without notifying me. Everyone I spoke with at Country Movers was kind, professional and helpful. I will definitely use them again in the future even though there location is 20 miles from where I live. That's how satisfied I was with their service!

Amanda H. 
Rating:
5.0

Customer did not leave a comment.

Michael P. 
Rating:
4.0

Keep up the good standards

Anthony B. 
No reviews have been submitted for this location.

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