Customer Reviews for County Market 228
(U-Haul Neighborhood Dealer)

Rating:

2.0

It’s inside of a grocery store with assistance at the stores customer service counter. There wasn’t any advertisement outside for public advertising nor a sign indicating the UHaul Brand inside or inside. The Call Back phone number directs to the ( un named ) grocery store. Took a while to find. There only one U Haul trunk parked on the other side of the grocery store parking lot. Not easy to navigate. The Customer Service Clerk was not familiar with the check in process and had to ask for assistance three different times. Could be smoother.

Rating:

2.0

Apparently the u-haul servers/computers were down, so it took a long time to check in to get the truck. Of course.

Rating:

5.0

Made my move much easier

Rating:

2.0

Better directions where to drop off keys.

Rating:

1.0

Gentlemen kept saying they couldn't help me because they just take the keys. I had to call another UHaul location for help and that location was a big help. The interaction was stressful and took a long time.

Rating:

1.0

I booked a rental in Urbana Champaign and the rental pick up location was in Springfield. I was told about this change a night before the rental and this disrupted all of my plans. This was so frustrating. It doesn't make sense that I had to travel to another city to get my Uhaul truck. Also, the UHaul truck was located in a grocery store parking lot and not in a UHaul location. I am never using UHAUL ever again.

Rating:

3.0

Faster response time from the location. I had to wait too long for a manager to be available.

Rating:

3.0

This is less than a half mile from U-Haul. I don’t understand that. Plus, I don’t want to go into a grocery store to pick up a truck. I ordered the truck for the U-Haul store location on Bruns lane in Springfield IL.

Rating:

3.0

It was a grocery store and no markings or signs that it was a u-haul facility. I went in and told them I was to drop off a uhaul and they knew but there was no signage outside.

Rating:

2.0

Was most satisfied but the size described on the site doesn't really match up to how much stuff one has ,had to liquidated some of my stuff to make everything fit

Rating:

3.0

My truck wasn’t ready at the confirmed time. And then the truck i reserved wasn’t available- it was a size smaller.

Rating:

1.0

Get your shit together U-Haul. U suck

Rating:

5.0

Have a booth or section of county market for uhaul rentals.

Rating:

3.0

Your "online" application is awful. I finally gave up and went inside the store to get help.

Rating:

5.0

Was a 24/7 process did not meet any staff

Rating:

5.0

Convenient

Rating:

2.0

Had to wait even though did complete on-line check in. They did not have a dolly for us even though I had paid for one.

Rating:

4.0

It was not clear that the pickup was inside county market, I assumed there was a Uhaul location in the shopping complex. The assumption was on my part, so not sure how you could improve that.

Rating:

5.0

So convenient to have the drop off at a grocery store opened past 5. The manager was very helpful in getting me checked in and ready to go

Rating:

4.0

Cab was dirty, awful smell. Bugs all over the front of the truck. Pulled to the right. No washer fluid, after filling it, still didn't work.

Rating:

5.0

This is not about the location but the air conditioner kept quitting

Rating:

4.0

U-Haul in Springfield, IL is a joke. I requested a truck with some basic equipment, and the location I showed up at didn't have my truck. Then I drove to another location to get the truck, but they didn't have the equipment I requested. It took me 2 more tries to find a U-Haul location with the equipment I needed for my move. I would avoid U-Haul in Springfield at all costs!!!

Rating:

2.0

Make sure trucks are equipped with the extras it would be we reserved truck 12 pads and dolly paid and then was told it was not available but they had Dolly's for sale and could of just rented one but that was not helpful at all the manager at the county market didn't even know what keys went to what truck out was just a long process and it didn't have to be

Rating:

5.0

Perhaps more info in advance, what to expect upon arrival. It was a large grocery store parking lot. I didnlt know where to put the truck. Saw another unit way out and parked it there. Staff very accommodating.

Rating:

1.0

The reservation via the app was very misleading and absolutely the worse experience ever. No keys available, truck was not ready (pickup was at 8 am and actually got truck 9:45 am), no furniture pads as requested and no appliance dolley as requested. Had to make two additional trips to the actual U-Haul store after being told to come to county market to get furniture pads and dolley. An appliance dolley was requested and after going back the second time there was not one available and only an utility dolley which was not what was requested and needed. This was the absolute worse experience ever! The app was not the best choice after being told how convenient it was supposed to be! We are needing to rent a U-Haul in the next couple weeks and are very reserved to go through that experience again! I would very much appreciate receiving feedback on this.

Rating:

2.0

No one in the store knew what to do. They had to call UHaul to find out what their procedure was & I had to stand there & wait while they learned.

Rating:

3.0

Was forced to download app after receiving "cannot find location" from website check in. The check in took much longer than expected

Rating:

1.0

My truck was not there at the designated time, had been rented out. Finally after almost 2 hours I got a truck, then had to go to another location to get a dolly. Not happy!!! Took said truck back on July 3rd and was given a receipt. The price was much higher than quoted. Not likely to use uhaul again.

Rating:

3.0

New location. Staff were very personable and helpful, but it was also clear that they had not processed many rentals. Good people.

Rating:

5.0

The 2 managers at County Market were extremely courteous and helpful.

Rating:

3.0

Needs more clarification of rules and regulations know how of Uhaul protocol to this market place

Rating:

5.0

Please try to make sure both pieces of equipment can be picked up at one location. It was very frustrating to do extra running around on a tight schedule, I was even charged extra for going over the mileage, which I attribute to having to pick up equipment at two places. Both the man at Prepper Joe’s in Hayward, WI and the man in Springfield, Illinois were super helpful. They did a super job. Customer service, once we got a hold of them also were very helpful.