There is virtually no signage or marking that this is a u- haul drop off. When we made it to the Customer Service desk the manager took the keys and offered no receipt. They then didn’t check in that the vehicle was received and we had to be notified by u-haul that this vehicle was not listed as returned. Simply an overall bad experience.
Jeffrey C
County Market 228
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Springfield, IL 62704
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- 3.5 Average Customer Rating
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How U-Haul Reviews WorkVery clean, associate was very nice n professional. Service was excellent
LAZENOBIA WThe Uhaul was clean except upon pick up in Springfield, IL the check engine light was on. I contacted Uhual and they directed me to drive to another location where upon arrival, they told me that they didn't have a truck to give me. I had to contact roadside assistance and they instructed me to drive the truck anyways and if it breaks down, to call them back. Clearly I was NOT happy considering I had a three hour drive. Uhaul needs to start maintaining there vehicles better.
Stacy GWe had a very challenging time getting our uhaul. The experience took at least an hour of our already busy day. We had two different reservations and I told them this and they still gave us the wrong keys. We did finally get it figured out , but it required additional help from outside the store. The Uhaul itself leaked and when we got to our destination all of our boxes and our mattress were wet on the bottom.
Amy Wnone
Thomas V