uhaul really screwed this experience up overall...if it were not for the two young kids at the customer service desk working towards a solution to resolve this entire issue; they were the only thing keeping this from being a 100% total failure on the part of Uhaul and your reservation system as a whole.
Customer Reviews for County Market 231
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Testimonials from recent customers of County Market 231
Customer did not leave a comment.
County Market personnel are not trained on how to issue or return rental equipment. They do not know the passwords or protocols required. I did the online reservation and check-in, had to wait 20 more minutes while they fumbled through the check out, then had to call corporate because they couldn't get the I-pad to work. I had to show them how to hook up the trailer, as they were going to leave the chains dragging the ground. When I returned it, they didn't know what to do, so they took my name and number and said they'd call me if there were any issues. I had to disconnect the trailer by myself as they again didn't know how too.