I had reserved an appliance hauler, store could not find one. Thankfully took off that charge.Raymond D.
Customer Reviews for County Market 244
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
I dropped the truck off at the grocery store. I followed the prompts on the phone app and took pictures of the cab and the cargo bay. Very simple and easy to use.Andrew S.
48th and Broadway county market lied to me periodtracy W.
Ride Share/Mobile App was cumbersome as the location had little experience with customers using the app. Location was unclear on where to return and there were no instructions on the mobile app that stated the key drop was inside County Market (there are 3 businesses in that location outside of where to park the uhaul.) Staff was friendly, but I waited an additional 20 minutes for them to verify the images I submitted on the mobile app were accurate and they were working on me signing a waiver for any additional charges after I had already completed the return on the mobile app and approved additional charges for gas. I was eventually told there was nothing more that I needed to do and I could go, but I already knew that 20 minutes earlier. Friendly staff, just needs more training on handling mobile app returns and the mobile app needs updated to clarify where the key drop is located.Beau V.
The location was not well marked with parking location. Could not get the app to work, would not accept the odometer picture. Your app needs work, does not seem to be fully operational.Stephen F.
Customer did not leave a comment.Rudolph Jr M.
Customer did not leave a comment.Michael T.
Customer did not leave a comment.CHRISTINA H.
Customer did not leave a comment.CALVIN W.
The people at the customer service counter were not particularly knowledgeable about the process, but were friendly and got through it okRobert G.
Customer did not leave a comment.Kendrick L.
The location and equipment were fine, but the technology sucked. Your website doesn't match up with your app and neither of those matched up with your YouTube tutorial. I figured things out, but not without much trial and tribulation. The â€œMobileâ€ pick up took over an hour to complete and that was what the assistance of 29-year old son. What would improve the experience for your future customers is an overhaul of your website, app, and tutorial to make them user friendly.Stephen B.
Rude customer service and not able to work tablet well. Fortunately store manager got involved and resolved the situation.CHRISTOPHER B.
Customer did not leave a comment.STEVE B.
Making sure the truck is clean and what level the gas is really at.Arthur C.
Nothing! It was very easy and convenient!!STEPHANIE M.
Customer did not leave a comment.Arthur C.
The tire on the trailer was old and worn when I picked the trailer up. Should have been replaced during routine maintenanceWilliam B.
Customer did not leave a comment.Amy W.
Customer did not leave a comment.DELORES H.
Staff friendly and helpful!!! Made a long move a little easier.Mark M.
Customer did not leave a comment.JOHN S.
Revoke their franchise license so that people won't have to endure what I went through. I should get a discount because they did not have a clue what they were doing. I don't have the time to go into everything wrong with them. I guess if you're willing to give me a discount I'll discuss why they were terrible....JAMES M.
No improvement needed County Market does a great jobWILLIAM S.
The folks at County Market are always great nothing needs to be improved.WILLIAM S.
Customer did not leave a comment.Jennifer W.
Customer did not leave a comment.roger S.
Customer did not leave a comment.TRUDY D.
Location was fine and well staffed.......only issue was my truck was reserved and supposed to be at another location which we went to first. They were able to track down our truck and thankfully it was only a few miles away. The truck loading door had a lock on it which was cut and ended up being a good thing as the key on the key ring did not fit it.Brad L.
Customer did not leave a comment.Cassandra W.
Customer service exceptionally helpful with making this rental a positive experience.JEFF H.
Customer did not leave a comment.Lisa J.
The gentleman that runs this location was very good with communication and extremely helpfulPaul C.
Clearer directions on how to start the reservation process I've never done it online so it was definitely new for me.Anthony P.
Customer did not leave a comment.Kevin K.
I had an accident while moving. I tore off the top rear corner of the truck. Just the metal cover. When I returned it pictures were taken and turned in. Nothing more was done. I was upfront about what happened and the manager was nice but I would have liked follow ip from someone stating I was done with the situation. No follow ip from U-Haul was done about the incident or damage. I did purchase the insurance but something stating I was not going to be charged or something would have been nice. Just a thought.Wayne K.
Customer did not leave a comment.RICHARD B.
Customer did not leave a comment.Kevin W.
Customer did not leave a comment.CYNTHIA L.
Turning in at this location was very easy! We let Customer Service know our reason for being there then Michael, the Shift Manager, came to help us. He was professional and efficient, and after checking the truck's condition and gas level, we were free to go. Very quick process.Steven L.
The management has enough on its plate trying to run a grocery store, and trying to manage UHAUL rentals at the same time seems disruptive to their running their store.Jason H.
Customer did not leave a comment.Jack P.
Customer did not leave a comment.Lisa G.
Manager was a little flustered didn't have info on different rental rates. You could tell they don't really like dealing with uhaul.TIMOTHY S.
Customer did not leave a comment.BRADLEY H.
The truck was really dirty in the cab when received.Katelyn C.
Cashier did not know what he was doing and took me 45 mins to get the key. Also it charged me $14 for coverage and i did not want that.Megan C.
Customer did not leave a comment.Terri H.
It was not obvious where to go to pick up the unit. Also, the person hooking up the trailer to my truck had very limited knowledge. I had to tighten the screw over the ball of my trailer hitch. Luckily I have rented before and was taught how to connect and disconnect on my own in case I needed to. This guy was a grocery store employee first and "oh I am available to go hook up a trailer" second. I stopped 2 times before leaving town to make sure that everything was still ok and secured.Ryan F.
The manager didn't know what he was doingJAICEE V.
We did everything online before going. The store had nothing and knew nothing. It took an hour of my rental time to get everything redone at the store. Would not recommend doing this this way to anyone."Steven S.
Customer did not leave a comment.Logan W.