Extremely poor service/experience.
Scott M
Customer Reviews for Cox Auto Service
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
The person that checked us in this location was very rude. Does not know how to communicate well with the customer.
Sonia BGot there and the Uhaul reserved was not there or ready. Had to wait 30 minutes for it to arrive. Customer service not the best the guy was not very helpful.
Shavel YI rent 19 van , this is just 5000mile new car Fuel economy is very good, last time I rented same 19 van, but Fuel economy is very bad,
Yoshiaki KThe only problem that I had with this Uhaul experience was that I was asked which location I wanted to drop off the trailer. That address was put on a contract, but I was texted a different location to drop off the trailer after I left the Uhaul center in Hobbs. Also, I do not like all the high tech stuff. It is confusing and frustrating. Keep it simple. Other than that, the equipment was good and the people were awesome.
mark dThe local uhaul guy was great, easy to work with and helped me get all set up.
mark cGreat customer service. Quick in and out.
Paul SStaff at pickup location was courteous and friendly.
Jeffrey CVery friendly
Susan MThey are not fit to be a brokerage.
DAVID GExactly as expected. Drop off was very simple.
Jon ANo blankets, dirty truck, terrible customer service, didn’t have a good understanding of the UHaul website for writing up the order. Would never go back to this location. Vista, CA location
Keith FThis drop off location was close to our destination so I appreciated that we didn't have to drive far. The place was a little dirty since it was at a tire shop. But, the gentleman was easy to work with and checked us out within 10 minutes.
elizabeth mVery rude, clueless.
Michelle MBob was great to work and I'm going to take my car to them for brake work.
Tom Lnot very clean but it's a rental truck
Patrick GThey just handed me the key. I had to manuever the truck out of a tight space, which took anout 5 minutes. I'msure they were probably laughing. Then I had to go back into their office to see if they would help me with the seat adjustment and mirrors. They basically seemed very lazy and did not offer any assistance, like they could care less. Their office smelled so badly of cigarette smoke and was filthy. The truck was dirty in the cab but ran well.
Karen CI think it's false advertising to say that the truck to rent is as low as 20$. I was expecting to pay more than 20$ but not more than 100$ for just three hours. For that price I would have just rented a truck from Turo for cheaper
Rachel SHave the interior cleaned.
Jaime LOverall my experience was pleasant, the vehicle got me where I needed to go without any major issues. When I arrived at the location the attendant did not do a walk through with the vehicle with me to verify that it was working and if it was clean. Upon entering the vehicle I notice there was dirt and leaves inside the drivers cab. When I opened the cargo there where a few plastic pieces of unknown origin as well. During the drive I also got a error warning to check the tire sensors as well.
Marco AFriendly. Will rent again if needed
ROBERT SWhen I book the reservation, I explicitly selected “no CDW (car damage waiver)” because my credit card provides CDW for free. However, when I got the keys for the truck, the owner at this location secretly added CDW to the reservation without telling me and charged me extra $10 when I returned the truck. I confronted with him and he brought up excuses such as the truck is a 2023 model so CDW is mandatory, etc. I didn’t want to waste my time arguing with him so I paid the extra $10 but I am very unhappy about this.
Qi YTruck cab was dirty, could barely see out the door window. Also I don’t like the “partly full “ gas tank policy: I actually overfilled because I guessed higher on how much gas to put in. Last time I was “low” by their estimate and I was charged $14. Seems this is a policy that’s not uniform in UHaul….
THOMAS KPrompt and efficient transaction. Good customer service.
Marry GMake sure you add in the app to put .0 after the milage since my truck didn't have that
JASON DIt was very disturbing and alarming that the first location did not have a 15' truck. When they reassigned my location it was all the way in Escondido. I was only moving within Vista. I was given another location in Vista, the sign on the door said open from 8-12 BUT there was a sign on that that said closed for the day. I had elected to do the mobile pick up but that did not work. Luckily the CS person at the main 800 # was very helpful and sent us to COX where the man there was very helpful and we were finally able to get a truck!!!
Cynthia OThe service was great but the previous person spilled their drink and it wasn’t cleaned up for my rental.
Dakota HFast and very easy, everything was ready and on time. That U Haul
Brian MThe owner went over and beyond to make sure I had my truck in time. I was very grateful.
Amy SExcellent service very helpful.
ANNA MNot an easy process, customer service not helpful. Movers did not show up on time. Worst experience ever!
Debra MAll around great experience! Would recommend for a friend and use again when needed! Easy pickup, instructions were very clear and the easy to find!
Madelyn BDrive slow and stay with your head on a swivel.
Markeith TBetter customer service
Cecile MKEEP UP THE GOOD CUSTOMER SERVICE
russell bGreat deal on rental. Price is amazing. Check in and check out is very easy. Great service! Thanks!
Craig HGreat Service,
kenneth pThe bill wad 120% to high.
Glenn BFriendly service
Christine HPlace is overall grimy - Not professional, Employee seemed bothered to have to help me. Rented from 8am to 8pm. was charged 3 days. Called them to inquire about the bill and was told - not my problem, you have to call U-Haul. Now that I'm reading the reviews, it appears this happens frequently, where the customer is charged "incorrectly" Fortunately, when I made the call, U-Haul has refunded the extra 2 days I was charged. but what a hassle just to rent a trailer. I would suggest you find the next closest location.
mike KThe truck was dirty inside and smelled like a cigarette. I accidentally put in double the amount of gas & they wouldn't credit me anything.
John OThe overall service experience was not good. I confirmed pick up at a different location 2 days prior and day of, but after I arrived truck was not there and was then sent to secondary location. Customer service and communication were less than satisfactory from local scheduling office.
JESSICA MQuoted one price charged. More, when questioned about the overview charges told to call 800 u hall.
JIM GBob has been extremely helpful. He’s the reason I keep coming back to Cox Auto.
Craig MThe Uhaul representative was not helpful at all. In fact he was rude and unprofessional. He checked in the vehicle before I could have the drop off location changed with the 800 number so I was charged. Also, he was upset with me because there was no room to park the truck at his location. He grabbed the keys and I safely sped off almost causing an accident. Lastly, he said the truck had less fuel in in than when I rented it which was not accurate. I returned it with just under a half tank. I was charged for 17 gallons of gas and I don’t think it holds 17 Gallons full. I’d appreciate a call back from a manager to get these discrepancies resolved. I recently rented 5 u boxes and had them shipped cross country and pull one of your 6x12 trailers. I do isn’t mind paying you over $10k for that move and but I don’t want to be overcharged for this one because of an unprovoked uhaul rep. Thanks Sal. (209) 985-6435
Salvatore CClean out the inside of the cab
Ulises GOwner was very rude, didn’t want to give us the truck being in doubt of what we needed it for, at pickup and drop off. Ridiculous. We needed it to move our work lab, nothing out of the ordinary.
SASHA FI had a terrible experience with this location. I was not able to pickup the stuff from the intended location. The UHaul pick up location was a Auto shop and the front office was a dingy place typical of a not well maintained auto shop. I got there around 3PM and parked my car in a parking space inside the facility. After doing the transaction with the manager was told to remove my car and go park outside on the street. The place was a busy street with lots of businesses around and I just could not find a parking space anywhere. After circling the place couple of times and not finding a space I had to park a mile away in a VONS parking lot. I had to walk all the way back to get the truck. The whole ordeal took more than 45 minutes and ate into my allotted 4 hours for the truck. After getting the truck I had to rush to the pickup location where I was supposed to collect some stuff. Because of the delay I could get there around 5PM and the contact person had already left for the day. All my efforts were for nothing and had to waste money on the whole thing, I demand a refund.
Rajesh NThey are awesome quick in and out
russell bLocation was closed at drop off. Had numerous problems with the app for check out. the app would not bring up my contract information
Amilcar MThe guy is so rude!!! I’m disabled, doesn’t know how to do the return on the phone, denied to help me out. I asked for the office number and asked me why because he knew I will call to make a complaint. I stayed there because he said he didn’t has time to go out to inspect the truck so I sat down, he asked me for my phone and realized the phone didn’t let me do it and threw my phone on the counter. When he wanted to go out he did. I won’t recommend this place, all the opposite: I will tell to everyone DO NOT GO THERE. Just go in person as you are a customer and you will see.
Victor MShould have been told that my full auto insurance might not cover the rental cost at the time i rented the truck without rental ins. Then to add it later i was told sorry can not your rules are 2 hours after I rented the truck.
Linda CCheck out was a clean process. Check in was missing on assistance. One staff member that seemed more occupied with his cell phone than helping.
Sterling ETerrible terrible terrible experience. I rented a truck for a quick job. They guy was behind the counter checking me in was rude, short dismissive. Checkin was a circus on its own and i could see he hates this job or for someone reason he dislikes me. The entire job/trip was 16 miles (as per my final receipt). Brought the truck back putting 4 gallons of gas in - making sure the gas needle is above what i got it as. When i dropped truck off the same guy did not even leave his office to inspect truck and insisted there is nothing for me to do or sign and that i should go. i then knew he was going to botch this return. On my final receipt he indicated that my gas tank had 1/8 less gas in that what was actually there - even though he could probably put two and two together that it is not possible for me to drive 16 mules and use 1/8 of a tank of gas. My final receipt showed an additional charge of $30 for gas fee and additional $21 for 3 gal of gas. So my 16 mile trip became an +$100 expense. He of course did not even reply to my email when query was sent. After dealing with home depot costumer service i was refunded the $51 because it was so obviously wrong. Luckily i kept my gas receipt. Dont rent here and if you do take photos of everything before and after rental. Insist that he check in the car with you otherwise you will probably deal with the same thing.
Jaco VWe just dropped it off; truck in the parking lot and key in the drop box.
Marion FReally wanted a flat rate that didn’t include mileage. Van was clean. Nice it had side and back doors
Gregory MAbsolutely excellent customer service. Very knowledgeable business owner. Will 100% be returning.
Hank FA receipt once truck is handed back. Either email or text
Heinrich STo be cleaner inside
Laura EI was forced to change to this location the day before pickup, even though I had made a reservation over a week in advance at a proper Uhaul Moving & Storage location that was closer to me. The person that "helped" me here seemed like this was his first uhaul experience and that I was inconveniencing him by not being a car repair customer. Completely unfriendly and unknowledgeable. He forced me to BACK the van into his lot from the street so it was easier for him to load my dollies and furniture pads (of which I only received 6 when I was supposed to receive 12). He refused to walk the 50 feet to the street with the items to load them, or move the truck himself, so I had to maneuver around a narrow street to make it easier on him. When he went to setup the order on the computer I had to tell him what to select and almost guide him through the process. It took over 30 minutes to get out of there and I was the only customer there.
Tim MThe gentleman who assisted me was very pleasant and helpful to work with. I’ll definitely be renting from him again soon.
Craig M