My wife and I were on a road trip to visit family and grandkids when our car broke down in Lufkin, Texas. It was a Thursday night and we were on a strict time table. The bad news was our car couldn't get fixed until the middle of the following week, completely interrupting our timetable. To top it off, the only car rental agency in town had no cars. The car repair company suggested Uhaul and called Cory. Even though it was closing time they brought us in and fixed us up with a cargo van. We were stuck and they came to our rescue.
henry B.
Customer Reviews for Cox Muffler
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
The salesperson was extremely professional. Very efficient and timely service rendered
Terri J.The facility and staff did a fine job of getting me on my way in a timely manner.
Tom O.Location had trailer size I needed and was super helpful getting me hooked up and ready to move. Fast, friendly. knowledgeable service!
seth C.This has nothing to do with the quality of the location but it does reflect on it. Using my mobile phone to check in and out was very difficult. I had to repetitively enter my picture and other information. Need to be more user friendly.
Cora T.This is my go to place for U-Haul rentals. The staff is always trying to offer you the best solution for your needs at the most cost effective price - focusing on mileage or days of rental and which provides the best option. Pick up is easy and drop off easier.
James R.None specific
Michelle K.People were knowledgeable and professional.
Richard W.Cox Muffler closes at 4 pm. The information I had said 5 pm. Nevertheless, I arrived a little after 4 pm and they were still there. They took the time to check my truck in and take care of me. They were a great group. Thank you.
BRIAN C.Great service
Garry B.Very friendly, knowledgeable and supportive.
Roby T.No comment
Alice M.Employee was rude and argumentative!
Damian A.Great job
john M.This was a quick and easy rental that only took us 2 hours.
Brigitte R.One tire was worn, the owner quickly changed it and we were in our way. We had the wrong trailer hitch and he was able to help with that too.
Alex C.Repeat customer here because our experience has been great
Roy B.Perfect
derek C.The guy that helped me was super nice. If I need to rent another van again I will definitely go back to the same location.
Christopher H.We always rent moving trucks and trailers from Cox. They always have what we need when we need it. The guys at Cox are amazing to work with!
DAVID S.Truck needs a wheel alignment. Difficult to drive a straight line down the hiway. Continued to pull to the left. Recived truck with alot of sandy dirt in it. Side mirrors could not be adjusted for safety view. Ramp is not w. Too narrow makes it easy to fall off of. Ramp kept getting stuck under the truck. Very difficult to pull in and out.
KATHLEEN C.Done well.
Alfonso H.Poor customer service at the counter. Employee working the desk needs to learn people skills and communication.
Paul N.Easy transaction! Got me checked out, hooked up, and ready to go! Great set of guys! My go to location for Uhaul!
marcus T.The guys at Cox Muffler are my go to!! They always help me out and are the only place in town I go for Uhauls! Keep up the good work!
marcus T.Cox Muffler staff was outstanding. Explained everything and had me hooked up and ready to go.
Patrick W.Thanks, Cox Muffler for always taking great care of me!
Tara W.Not at this time.
PATSY H.Amazing service! I called customer service and got all my questions answered with links via text as reminders. Awesome rental!!!
pedro P.No complaints at all
Candice S.Great experience! Awesome customer service.
Lisa F.Tail light wires on the car dolly were exposed and frayed, we had to tape them up. The person at the shop was not very friendly, and did not inspect the dolly before renting it to us. He was more interested in helping his shop customers rather than us without the u haul rental.
brenda P.A good experience.
Darrel M.App showed availability for one way rental but that was not actually an option.
Brian T.Corey always takes great care of me! I rent from them yearly.
Tara W.They are very nice people and very helpful I was a first time customers and I enjoyed my experience. We're u chain up the dolly so it want move was rusted so we could not secure the dolly but other then that my experience was good
Savahanna H.Don't over charge for their services send a receipt for one price and then take more than what you're told.
Sabrina H.i didn't have contact with a rep. I used the app, which was very easy to use.
Martha A.Very quick easy return.
Rhonda N.Very friendly staff. I was in and out in a few minutes. Vehicle and car hauler were inspected and I was on my way. Would definitely recommend Cox Muffler for Uhaul rental.
William T.My location was changed causing me more mile charges and then wasn't updated online so check in was a nightmare. It took 14 minutes to get a representative and another 35 to get the truck. The truck only had an 1/8 tank of fuel, a rim was cracked, and the wheels dangerously rusted. I will never rent a uhaul again.
Andrea M.You could begin by acknowledging the emails i've sent to you, informing you that I'm not a u-haul customer. You've incorrectly been sending emails to myself, rather than your customer (I am not even located within the U.S,). For weeks now, you've been sending me emails, and I've twice requested that you fix this issue for both my and your customer's benefit. You have even sent me their personal information via receipt. Please amend this issue. Thank you.
kyle M.Their parking lot full of equipment, parked in only spot available
Charles S.Trailer worked out great! Just what I needed for my move. Thank you Cox Muffler!
derek C.Cox Muffler LIED about the fuel return. I have Pics. I returned the Fuel on FULL ~
Charlotte L.The left blinker on the trailer was not working but didn't notice until after I was on the road
Eric C.Having friendly associates with customer knowledge!
Colette C.The truck needed to be washed and cleaned up and
vernon W.I didn't have any problems
Candice S.I'm 61 years old and recently moved from East Texas back to Houston. I was so nervous about the move. BUT the wonderful Gentleman that took care of my moving needs, he put me in the truck that was best for my move. This is Really a Good Place for Your Moving Needs, KNOWLEDGEABLE, KIND EXCELLENT PEOPLE WORK THERE. I'M VERY GRATEFUL TO THEM
vanessa M.