Very great service and company
Kanollie J
Cox Muffler
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Lufkin, TX 75901
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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Customer Reviews
- 4.5 Average Customer Rating
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The man was very rude when I was calling asking for assistance. I’ll never use this location again
RAYMOND GEasy ,Fast, Clean and Friendly service . Thank you
Isaiah LEasy pickup
GREGORY AI rented at this location before and got the same "treatment." The person who helped at the desk was very friendly . . . but not really helpful. I was processed quickly, but I was not walked out to my vehicle - I had to find it on my own. This happened the last time as well. Just like the previous time, there weren't any other customers to contend with, so this wasn't the issue. Instead, it was a lack of customer service. I'm used to U-Haul customer service where they walk me out to the vehicle, inspect it with me (if desired), go over any potential issues (such as how to pull out a ramp or open the cargo door), make sure it starts and the gas is where they said it would be at the checkout counter, etc. But none of this happened . . . either time. I don't think I will ever rent from this location again. Not because of any problem, but because I didn't feel I got the appropriate customer service AFTER I left the counter. At the counter, everything was fine.
BRIAN H