Customer Reviews for Craig Lytle Auctioneer LLC

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of Craig Lytle Auctioneer LLC

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Robert K.
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Outstanding service. This is my third time using Craig lytle and every time was a non event.

Colt P.
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Customer did not leave a comment.

Debra O.
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Customer did not leave a comment.

Niki R.
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The order was not ready at pickup time. The back of the truck was dirty in the back (dirt, screws, broken glass, and cigarette butts). Truck ran great, no other issues.

MARK D.
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Customer did not leave a comment.

Hannah E.
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The online website wasn't working, we could check in or return. I waited for 30 mins for the owner to help me and there was glass on the back of the truck i had to clean up before moving my furniture.

Scott I.
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We appreciate the kindness from everyone. Great location and very clean.

Brian F.
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Customer did not leave a comment.

Gregory A.
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Chad P.
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DOUGLAS M.
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Uhaul.com site did not give me availability of trailer online so I had to call 800 number taking your time & resources and my time. Could have done it all online if your site just told me trailer was available locally. Your rep obviously had the info available on her system.

JAMES B.
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It was really quick, easy and efficient.

Allan C.
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That particular truck had an issue where the engine would rev high for no apparent reason. There were times when I was coasting downhill with my foot on the accelerator, and the engine RPMs would rev up. May want to have that checked out.

BRIAN T.
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Friendly staff, great service and a brand new truck!

Patrick B.
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Door hinge was missing, not well cleaned on the inside, charge an excessive amount for gas. Total mileage was 52 miles, yet I got charged for 10 gallons of gas. Only 5,2 miles per gallon ? The gas gage didn't look like it even moved. How was I to know how much gas I used?! So I thought I didn't use enough to worry to much about it, then was charge 10 gallons at $3.50 per gallon. Seemed awfully high

Kristy F.
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Couldn't get my info online. Took over an hour to get into truck and that including having to call cust serv. Horrible shouldn't be that hard to rent a truck. Wasn't that hard or long to take my money.

Nathaniel S.
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I had a terrible time working with U-Haul to get my vehicle. I requested a mobile pickup for 7am. I was called the day before that the vehicle was not available at my pickup location but there was another one close by. No big deal. When I arrived the app told me my vehicle was scheduled for hand delivery and that I had to wait until 9am. I could not continue and had to call the U-Haul service desk. I called and explained my issue where I was transferred 7 or 8 times between the same 3 or 4 people until I told them I would cancel my reservation if I was transferred again. Finally after 35 minutes on the phone, Evan was able to fix it and give me the code to access my key. He also refunded me $50 and gave me 100 additional miles on the vehicle since my dropoff location changed too. I specifically requested the time because I was limited on time. I do not intend to use U-Haul as a moving service in the future. At least not their mobile pickup.

Janet A.
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Customer did not leave a comment.

Amber H.
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Customer did not leave a comment.

Abagaile N.
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I had to fight with this company several times over mileage. I was promised one rate and then was charged another. I was told that I would be contacted but never was and was suddenly just charged. The uhaul cab was covered in mud and the back was full of wood chips everywhere when we received the truck.

lori F.
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Customer did not leave a comment.

Rhonda H.
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You charged me for 15.00 for gas. When in fact it was returned to you with approximately a quarter tank more than was originally in it.

Steven P.
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Customer did not leave a comment.

Christopher W.
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Customer did not leave a comment.

Sandra E.
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Eric W.
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Joseph S.
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michelle W.
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Domingo H.
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Craig L.
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Fantastic service from this dealer

Hal C.
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Customer did not leave a comment.

Jason U.
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Put a sign out for the key drop box

Zachary S.
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Customer did not leave a comment.

Donna O.
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Customer did not leave a comment.

Douglas F.
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They were receiving the phone calls as well about the truck but he was given the truck number that we were supposed to have. He was very helpful figuring out the issue.

don B.
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Customer did not leave a comment.

George M.
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Get your computer system upgraded and much more reliable.It took your people 2 hours or more to get me checked out with a simple trailer rental

Tameisha B.
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You could actually give the customer the store they requested a month in advance OR you could respect their wishes to have a one-way rental that they reserved a month in advance OR when they let you know that none of that works, you could actually send them to a store that gives them service and when the customer complains in multiple ways you could actually respond to at least one of those communications. Before going to this store (the FOURTH store assigned to me) I was first assigned a store 15 miles from my requested location and that store wanted me to return my rental to the store when I had reserved a one-way as I was moving almost 100 miles away. After letting them know that wasn't going to work, I was assigned to another store that basically refused to give me any service. It was in a rural area and I basically got the impression that he wasn't interested in serving people that look like me. The guy there was rude and did nothing to actually contact the person he claims was over the U-hauls at that location. He did not greet me, just told me that the guy wasn't answering the phone (he called ONCE and left no message) and then left me sitting in the lobby unattended to until I finally left. After calling U-haul to let them know how I had been treated, they tried to get me to go back to the store and retrieve the u-haul myself because that was supposedly the only store with my size truck in the area. When I called back to let them know that I would take a different size truck as long as I didn't have to go back where I did not feel welcomed they sent me to yet ANOTHER location where they *surprise* had my exact size truck... So I'm not really sure why I was continuously told there were no other trucks available, but I was finally able to get a truck 4 hours after my reservation and after driving across multiple towns to multiple stores, being treated badly and going to an entirely different store. After all of this they simply offered me the standard $50 reservation guarantee to which I let them know barely covered the gas it cost me to go to multiple stores looking for a truck not to mention my time wasted and energy spent dealing with all this extraness on moving day. To make matters worse, after I informed them that wouldn't be adequate for my experience and was told to contact a manager I recieved a reciept with a zero charge for the rental before I could even contact someone. I was happy about that but I replied to the message to make sure I was understanding correctly. No one ever responded and 3 days later when I was trying to get the hold removed from my bank account I was sent a "new" "Updated" reciept literally minutes after speaking with a u-haul rep that contained all of the charges from the day of pick-up. Literally MINUTES after getting off the phone with them they send an updated reciept and when I called about all of this I was told someone would contact me within 72 hours. It has now been a week since that pho

JOANNE M.
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Angelica was very helpful in taking our order. The truck performed just fine, we did have to add a quart of oil inasmuch as it was somewhat low. Thank you. Jo Ann Martino

Paul C.
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Better entrance signage to office. Very nice and efficient staff.

Katelyn G.
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They should make the key drop off more noticeable because I didn't see it at all and had to wait until the follow day to drop the keys off.

Norman E.
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Great customer service, would use them again in a heartbeat. No need to change a thing.

Timothy W.
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Customer did not leave a comment.

David W.
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Customer did not leave a comment.

Robert J.
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The person who was in charge of renting the vehicles was not present when I arrived at the reserved time, in order to get the truck, the other person at the business called the person and it was done over the phone of this other employee. The practices of this business need some professional work in my opinion. I was told by the person that she was not present becuase she was at home fedding her animlals and that was why she was late..

robert P.
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My reservation was changed multiple times...wrong date, wrong pick up time, wrong location. I waited 1 hour to get my truck. Despite booking my reservation 3 days earlier. Check in was very unprofessional. Uhaul main computer system was offline.

Craig L.
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This place was "ON IT" they did everything correct and smoothly, I will definitely rent fromthem again. Their Customer service was fantastic and polite, answered any questions we had and the rental went smoothly. Job well Done!!!

dean H.
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Customer did not leave a comment.

Jonathan R.
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Overcharged me,

Chris P.
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Customer did not leave a comment.

Haley C.
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Jon M.
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The automated drop off process was smooth and easy I wish I would've did the automated process picking the truck up.

Dan O.
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Customer did not leave a comment.

Adam J.
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Business hours of 0700-1800 on Friday when I went to drop it off. Got there at 1600 and business was closed with no key drop box.

Cameron C.
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Customer did not leave a comment.

Katherine M.
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Plenty of room to drop off U-haul equipment. I used this same location to drop off a truck last year and also did a short-term rental of a truck. The people at this location are helpful and friendly. Getting through paperwork was not difficult or time-consuming.

Corey W.
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Very helpful staff. The experience was quick and direct, and appreciated. We didn't have a bumper hitch, and they had great options to get us on the road.

justin P.
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Customer did not leave a comment.

gary B.
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Bill H.
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Deborah H.
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He charged me for 3 days instead of two. When I questioned the charge he sarcastically said “Call the 800 number”. Very poor customer service. Never recommend this dealer

Joshua S.
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Customer did not leave a comment.

Ronald S.
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Robert J.
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first drop off location was shut down due to them constructing a new building. had to call and find another location. last thing I wanted to do after a trip and unload. representative was just like "sorry". no compassion was so ever. working her 9-5 and that's it!

John P.
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Customer did not leave a comment.

lida S.
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richard H.
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samuel C.
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Connie J.
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Absolutely a scam. This location scams people by charging more than the going rate and makes them pay for insurance by not mentioning it to you. Total scam. They should have their rental license pulled. I'm contacting the attorney general to let them know what's going on with u haul.

Stephanie N.
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Customer did not leave a comment.

Mark K.
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Luis S.
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Customer did not leave a comment.

PATRICK G.
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Lee H.
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marilyn C.
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Wonderful service & availability on a very short notice.

Cardell B.
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Customer did not leave a comment.

Peter M.
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Trailer should be put out of service, leaking wheel bearings, trailer is rusted out badly. Very unsafe

Amanda W.
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EXTREMELY unprofessional. Very rude! Not put together, didn't even know how to run my credit card, Did i mention Rude Rude Rude

Bryan D.
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Charged $10 for pads and dolly I never asked for and never received. Someone knowingly said these items were returned in good condition and I was charged but I never received them so I couldn't of returned them.

Jeffrey A.
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Field Manager Victor was a great help in my situation. Ray was the gentleman that originally helped me with my rental. He didn't know how to use the computer in order to release the rental to me so I waited about 20 minutes... which is fine but that should have been my first clue. I had to extend the rental time by a couple more days. After doing some digging on the internet and calling customer service (after being on hold for 20 minutes), I was told that if I kept the vehicle, it would be $40 a day compared to it normally being $20. I went back to the rental place and was going to return the vehicle and try to rent it out again (or go to another location and rent another vehicle so I would have to pay $40 a day). When I got to the location, the lady there said she didn't know how to use the computer and called Craig. After them talking on the phone for a minute about my situation , she handed the phone to me so I talked to him. I told him about my situation. His exact words were, “I don't know what the fuck you are talking about. I have never heard of that shit. Call customer service.” I handed the phone back to the lady and I said, “He doesn't know what he is talking about” and left. I called customer service.... twice. Each time I was placed on hold for 20 minutes. Out of this scenario, the first gentleman I talked to charged my card without telling me. I proceeded to get rather angry and asked for a manager. I was placed on hold and was on the phone for almost an hour. Eventually the guy that I talked to came back in the phone, apologized, and explained that all of the managers were on the meeting and that I was going to be getting a call back. I waited 2 - 3 hours that day and never got that call back. I called again and immediately asked for a manager. The manager in duty was a young lady and this is where things turned around as she helped me out with my problem. She explained that the customer rep that I spoke with earlier didn't make a complaint file and that she was setting it up. Also, She was going to text victor and quickly loop him into the situation. I heard from victor the next day and the rest is history. I will rent from u haul again but I will never go back to that location.

Nathan M.
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Customer did not leave a comment.

ERNEST H.
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Dennis H.
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Randy Z.
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Keith W.
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Dawn R.
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Couldn' t get a straight answer from the person I spoke with in the morning, and didn't seem like he had time to speak with me. When I called back he advised me to call the 800 number for stuff I was over charged for.

Benjamin L.
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Charged for dates the trailer was not used for. Overall, the experience was awful and highly unprofessional. The rental began with having to pickup the trailer 4 hours early since they location did not remain open until the given time; even though I was able to complete the reservation online. If you are in the area of Mt. Orab, I would highly suggest renting from White Oak Station Storage. They were very professional and were extremely easy to work with. They charged me 4 times less then what this location charged for the same trailer and same amount of time it was used for. Bottom line, DO NOT rent from the Craig Lytle Auctioneer LLC location.

Kristian F.
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The 'uhaul authorized dealer' had no clue they sold uhauls. She was very rude to us and we had to wait almost an hour to checkout because she had no clue how to do it and had to call someone to walk her through the checkout process. No one checked the equipment before we left but thankfully we had no issue (other than the trailer lights not working the first time we hooked it up). There was also no return instructions and we were forced to leave the trailer on the lot to check it in because they were closed and left no instructions.

Carolyn R.
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Requested truck wasn't at site for pickup after a late evening notification to pick up at said sight , that was not my preferred site requested.

Michelle K.
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Customer did not leave a comment.

JIM W.
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Charlotte W.
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david G.
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Brian W.
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Nice new trucks ! Renting was made easy from the Batavia location.

Christopher G.
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Was over charged for a trailer rental. Was told $136 got charged $179. One day rental!!!!

Tim D.
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Courteous and helpful service!

Michael D.
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Was charged extra days that I was told I wouldn't be charged for and also fuel charges were added as well. Fuel was back where it was stated on the contract. Personal from Uhaul Cincinnati traffic office told me I wouldn't be charged the extra days as they were added to my contract. When First dispatched the drop off location was changed three times before getting it correct. All in all the equipment was in ok condition but the whole experience was subpar.

renatta J.
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Customer did not leave a comment.

kimberly B.
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They person was nice but suddenly we have bee over charged for no reason paying 3x amount we should of and we paid before taking it, no damage done and returned with a full tank.

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Customer did not leave a comment.

No reviews have been submitted for this location.

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