Customer did not leave a comment.NICHOLAS R.
Customer Reviews for Craig Storage
(U-Haul Neighborhood Dealer)
Craig, CO 81625
(We support U-Haul's "FREE" month of storage w/ a one way rental return)
Services at this Location:
- Mon-Fri: 9 am - 5 pm
- Sat: 9 am - 3 pm
- Sun: 9 am - 1 pm
- 24 hour customer return
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Customer did not leave a comment.THOMAS P.
Customer did not leave a comment.Amanda M.
Customer did not leave a comment.KEITH V.
Customer did not leave a comment.Mark M.
Customer did not leave a comment.JENNIFER H.
Customer did not leave a comment.Joshua M.
We were called the day of our reservation which I made over a month prior to tell us we couldn't get it until the day after my reservation at a way later time because they didn't have it, however we saw the exact same truck there the day before. When I told them I needed it because my internet was being shut off and my utilities and I made my reservation way in advance they told me tough luckMARISSA R.
Customer did not leave a comment.Donald A.
Customer did not leave a comment.Paul H.
Thank you for your help!Nathan S.
Ordered a month early for pickup in steamboat had to drive 90 miles to get it. Clean inside but dirty outsideJames H.
Customer did not leave a comment.MICHAEL S.
Customer did not leave a comment.CHARLES C.
Laura was amazing to work with! She was professional, prompt at returning my phone call and on top of all the details of my rental. I felt very comfortable that everything was going to go great after talking to Laura, and it did!RHONDA S.
Customer did not leave a comment.Geoffrey H.
Customer did not leave a comment.JORDAN C.
Customer did not leave a comment.Jeffrey T.
Terminate the position held by Mike who works as a dispatcher in the Denver Office. I spoke with Mike on two occasions and both times I was treated like a criminal instead of a customers spending Thousands of dollars with U-Haul. He was rude and demeaning both times. I really couldn't believe U-Haul employed a person with such poor people skills.Ricky B.
The people that own/manage the Craig location are very customer oriented and great representative for U-HAULRicky B.
The lady was weird, she didn't want to give me a receipt made me wait for her while she was at the coffee shop. She wanted the keys without giving me the receipt.Lara S.
She came and picked up the keys to our uhaul as we didn't want to leave the keys in the mailboxMark B.
The staff was so wonderful at this location. They were so kind and helpful!Morgan B.
Customer did not leave a comment.cinde P.
Truck wasn't swept out when we picked it up. Otherwise it was a good experience.ELROY W.
All good here. Nice people and went out of their wat to be helpful.wesley H.
Customer did not leave a comment.Lawrence R.
Customer did not leave a comment.LOIS A.
Customer did not leave a comment.MARINA K.
Customer did not leave a comment.WILLIAM B.
Customer did not leave a comment.DEREK STEPHEN A.
Quick check-in/out. Friendly. Will rent from this location again.Trey M.
Over a thousand mile walk to freedom . every thing on Uhaul's side was perfect.JAMES M.
This location did not verify that the trailer serial number matched the serial number on my contract. As a result this created much confusion with the drop off location. I had to spend time on the phone the next morning convincing them that I did indeed drop off my rental despite what they had on the lot and what was on my contract didn't match.MATTHEW H.
Customer did not leave a comment.Shantell J.
Customer did not leave a comment.lynnette K.
Excellent customer service.GERALD D.
Pricing needs to transparent. The charges for added insurance, mileage, taxes should be advertised as such, and the dealer had agreed that this should not be the way a business is ran. There should be a flat rate for in town moves at a daily rate no matter the mileage, so long as the vehicle is returned to the same location it was picked up. The Uhaul dealer should be responsible for insuring the vehicle is completely fueled up before renting it out. I received a truck that was on "full" and drove it 30 miles. The gauge still said full once I was finished but I filled it to capacity and it totalled 6 gallons of gas, these trucks do not average 5 mpg unless there is a major mechanical issue. The dealer should walk the renter through the basics of these larger vehicles before giving them the responsibility of driving them, i.e. properly adjusting mirrors, braking differences from a normal vehicle, the location of all controls and safety functions in vehicle. The dealer had only gave me a key and pointed outside where the vehicle was located. There should be an option online to add extra time for a rental. I had a few issues in my move, not related to vehicle, that set back my time frame. I feared getting charged late return fees or ect because I could not contact anyone on at local dealer and there was no information online on how to do this, so I returned vehicle and am trying to find another option. I rented vehicle on a Saturday around 10 AM and requested the return date/time the following day around when the dealer closed, which I had seen online was 2 pm for sunday, the dealer did not mention they were closed Sundays and said to just put the key in a drop box when I returned it. Later I had seen on paper work that dealer had put return time at 10 AM, after I had assumed I was OK to use vehicle until 2 PM which is stated as the closing time of this location on Sundays listed on the Uhaul website. This caused extra stress and worry during my move. Because I could not make contact with dealer, I returned vehicle according to time on paperwork. Upon returning the vehicle I had found that a renter is required a smart phone to submit photos of vehicle and submit a simple questionnaire of the vehicle condition/location or there would be a $20 fee added for a dealer to confirm this information the next day available. The location was supposed to be open according to Uhaul website but nobody was around. Phone service was poor at best for the location, so to submit the required information took about 30 minutes of time before being able to complete. Overall I needed a truck to move, Uhaul had one for me and they completely took advantage of that situation. Now I'm out about $105 dollars for an ill advertised $20 truck and I still have to find a way to move the rest of my things. I did get some things moved that I could not have without renting this vehicle but I do not believe the hassle was worth it.Johnathon C.
This location was great. Very friendly and the customer service was spot on. Certainly made up for the grouchy vmail I received from the man at the Parachute, CO location. That rude jerk left me a message regarding pick up of the equipment 45 minutes before closing, which I had no prior info of their closing time. Rental was for pick up after 10am. Vmail came at 11:15. Guess he needed to get home and hopefully be rude to little kids trick or treating.CODY L.
Customer did not leave a comment.ISABEL GRACE J.
No one around at drop off site. Dropped off after hours.GARY STEWART M.
Customer did not leave a comment.PATSYWITT B.
Customer did not leave a comment.Roger M.
Customer did not leave a comment.MARSHALL M.
Customer did not leave a comment.THOMAS W.
Customer did not leave a comment.NONA E.
Customer did not leave a comment.Sherman R.
Customer did not leave a comment.JAMES R.
Absolutely wonderful experience, great customer service, very helpful got me sorted out and taken care of perfectly.RICHARD B.
Customer did not leave a comment.ELIZABETH M.
Excellent service, personable customer relationship, should be wearing a mask especially when the customer is wearing one. Very satisfied.Kevin W.
Customer did not leave a comment.TIMOTHY K.
Great customer service at bothMICHELLE S.
A representative from Craig Storage came to my house and banged on my door early in the morning demanding the truck back. We had spent the previous day moving for 20 hours because Uhaul did not have a 26' truck like I had reserved and waited two weeks for; therefore, we had to make two trips because we had a smaller truck. I had driven for 16 hours, getting in at 2am, and was very rudely and unprofessionally awoken after an extremely strenuous day. I was shocked that someone affiliated with Uhaul used my address to show up at my door, especially because she tried to physically enter my home. In addition, I was charged for the extra mileage, mileage that was only needed because Uhaul did not have a 26' truck like I had reserved weeks in advance. I will NEVER use Uhaul again.Lindsey T.
Customer did not leave a comment.JAMES D.
Customer did not leave a comment.Jedediah P.
The auto transport had 2 bad tires that we discovered as we were pulling out of the location. They didn't have any equipment and were not allowed to do anything until someone from Steamboat approved it. So we left it for repairs. They called and said it was ready to pick up, but when we got there it was back at the tire shop because there was a dummy tire on it that they didn't notice until after they called us to pick it up. So we drove a total of 100 miles to pick up the equipment when we live 25 miles from their location. So twice they failed to inspect the equipment before telling us it was ready to go.SUSAN M.
Customer did not leave a comment.Phillip C.
Customer did not leave a comment.Daniel H.
Customer did not leave a comment.Daniel H.
Location was average because it was 212 miles round trip from my home. staff friendly. Was given the keys in the office and told to look over the truck and take off. Only one person on site, no time to leave the phones.BRANDT K.
Thank you for doing all you can to make everything convenient for your customers.Spike W.
We reserved online a 5x8 trailer called to confirm and was told equipment not available. Moved up to bigger trailer and was told $34 for rental. By the time we walked out rental was over $60. Very deceiving pricing and lies. Will be more careful if there is a next time.Kathy L.
Customer did not leave a comment.Joy T.
Customer did not leave a comment.al W.
super friendly..highly recommend!!!WILLIAM D.
Customer did not leave a comment.Alan H.
Customer did not leave a comment.Kathy C.
Customer did not leave a comment.Terry B.
you need to have cruise control on your trucksJack P.
Both Laura and Coy are very proficient in their knowledge of U-Haul procedures and policies as well as making sure that every customer understands the process from beginning to end.Michelle R.
Customer did not leave a comment.Cortney H.
Customer did not leave a comment.Rod E.
Customer did not leave a comment.Brad M.
Customer did not leave a comment.Bonnie S.
Make sure the truck has windshield washer fluid.Rachel W.
Customer did not leave a comment.Cheryl O.
The agent was very nice and courteous.Robert M.
Customer did not leave a comment.David B.
The truck was incredibly dirty when we picked it up. The cab was muddy and dusty and so was the cargo bed.suzanne F.
Customer did not leave a comment.Michael H.
Customer did not leave a comment.Robert S.
They were super helpful, equipment was greatLauren S.
Excellent and very friendly.shelly P.
Customer did not leave a comment.Brad M.
What a great company to rent from. They were all about customer service, coupled with excellent product. I would recommend Uhaul and only Uhaul, every time.Aron P.
Customer did not leave a comment.Raymondo S.
There were no issues with the drop off location. It was fine. All of the the issues incurred with the pick up locations.GERARD T.
Customer did not leave a comment.Scott B.
Better directions to find office.Cindy C.
Customer did not leave a comment.cindy L.
When I arrived at my scheduled time to pick up the truck, the store was closed, and there were clearly no trucks anywhere in the vicinity. I called the owner of the store (the phone number was posted outside) and she sounded surprised to learn about my scheduled appointment. She said she would be there in 5-10 mins, but it ended up being more like 20-30. She did eventually locate the truck, which was returned by another customer an hour and a half late. But trying to coordinate and get in touch with small town stores like these is a nightmare.Paige W.
Associate didn't know anything about the insurance coverage listed on the website. I had to ask for a copy of the towing instructions that I had to sign for on the agreement paper. He wasn't very knowledgeable about any issues I had asked about.Joshua G.
Was not impressedTravis E.
No suggestions, the service was great. This is the 2nd time I have rented from this location.Richard H.
Customer did not leave a comment.gary W.
Customer did not leave a comment.Thomas S.
Customer did not leave a comment.Sally O.
Customer did not leave a comment.cecil M.