Customer Reviews for Craigflower Foods
(U-Haul Neighborhood Dealer)

Rating:

5.0

Great experience at this location, all excellent service.

Rating:

5.0

The headlights need alignment. The driver’s side headlight shines above the roof of the truck in front of you.

Rating:

1.0

The app and website suck. They both kept crashing on me on numerous occasions. Customer service was also awful. Several representatives were extremely sarcastic and impatient with me and my partner. Lastly, we would get transferred to the trucks department and the call would ring for so long that the call would be dropped. Making us have to call again and start the whole process over. Lost us as customers.

Rating:

5.0

It was the best uhaul experience ever! The gentleman that helped me was very friendly and helpful. The truck was well maintained. Two thumbs up!

Rating:

3.0

The parking lot is tiny, very inconvenient for a 22 ft truck.

Rating:

3.0

literally the only negative part was the app everything from the truck to the employee were fine but the app was terrible

Rating:

5.0

Email return instructions

Rating:

5.0

Owner was super nice and the overall process was quick and easy. Highly recommend.

Rating:

4.0

Windshield and hood covered in bird poop but other than that the truck was very clean

Rating:

2.0

Where the vehicle was parked it was difficult to maneuver the truck onto the road. While the truck was clean, it took a while to put it into gear and the foot break stuck on. The vendor at this location though, was very nice.

Rating:

5.0

Great little mini location, close to where we were moving to. Helpful staff. The Uhaul mobile app was very buggy - I was unable to pick up the truck through the app and had to call UHaul customer service, which then had to restart the entire process. This delayed picking up the vehicle over half an hour while my crew waited. On drop off, I had similar issues. Even after going through the drop off process on the app, it still listed the rental as an active rental, which made me worry that I would be charged for failing to return the truck on time.

Rating:

1.0

I have used UHAUL for the last 3 of my moves and have had no problems until the last two moves. I have requested a dolly each of the last two times and both times, there was no dolly when I showed up. Not a big deal, sort of inconvenient. The problem is within the app there is a prompt asking if you got all of your equipment, and if you say no they still charge you for it. I contacted customer support to ask for my money back, and I told them that this refund should happen automatically - their response was that their system is not setup to do that. They are robbing people blind and probably make a ton of money on equipment that was never received. I will not be using UHAUL for my next move.

Rating:

1.0

I wouldn’t recommend U-Haul to anyone. I ordered a furniture dolly - when I went to get my truck there was no furniture dolly. When I tried to call. Trying to resolve it the main Topaz location kept sending us to the general phone line, who said they can’t do anything and for us to try and get another one at the main location (meaning we’d have to drive across town from our pick up location). Then the Topaz location says they don’t have any dollys for rent but they will SELL us one?!? They refused to try and right the mistake by allowing us to use a “for sale” one and instead told us our only option was to buy one. Everyone from the in store location (staff and manager) to the people on the phone were unhelpful, just repeated that there was nothing they could do, even when we offered pretty reasonable solutions. We had to drive across town again to a seperate entity at U-Haul on Queens who then rented us the only dolly in the store. What a disaster. It just goes to show, even if you pre-book everything and plan ahead, U-Haul will still find a way to mess up and then go out of its way to be extra unhelpful and waste your time on moving day where time is of the essence.

Rating:

3.0

The location was fine. Everything else about using U-Haul was NOT.

Rating:

5.0

Maintain the service they have now

Rating:

5.0

The early checkin with the phone app was a failure.

Rating:

4.0

The man was professional and helpful - I had forgotten something in the back and he called me to let me know - thanks buddy! 👍🏼

Rating:

4.0

Great location. Good service. Can park your car across the street, if returning within the day.

Rating:

4.0

The service was very good. I have no complaints. The only thing I would change - is the gas. I think that the tank should be full when rented and full when returned. Trying to calculate how much gas I used never has worked for me, and I think I always end up putting in more than I used. If the tank started out full - I wouldn't have that problem.

Rating:

4.0

Fuel tank must be full. It’s easier to return the truck with a full tank than struggling to fill the tank to exact level it was before picking it up.

Rating:

5.0

Just keep it up.

Rating:

2.0

Maybe actually have the equipment advertised, don't offer me a broken substitution, and then bill me for it regardless you damn charlatans.

Rating:

3.0

The truck was filthy when i picked it up and the location doesn't have the best parking. I had booked a trailer 30 days in advance that UHaul at the last minute couldn't provide. This changed all my plans and was extremely frustrating. I ended up having to pay double the cost to rent a truck. Definitely felt like a "bait-n-switch"!

Rating:

2.0

They charged fuel, even when I put some before returning the vechilce.

Rating:

4.0

Pleasant man who was patient and professional as I was a first time user of Uhaul. Great service with great service from start to finish.

Rating:

3.0

No problem He said my receipt would be emailed 15 to 20 minutes after drop off..

Rating:

5.0

Repair the roll up door. I thought I couldn't open it. You really have to pull hard to open it!

Rating:

3.0

I got to the location and completed the online share but I wasn’t given a code to drop the key off and the box was also not clearly marked as a uhual drop off box. Thanks

Rating:

5.0

Please send the code to the safety box when the truck is returned. I had to take the key off of the chain and shove it through the door because you didn't give me the code.

Rating:

5.0

not at this time

Rating:

1.0

i deliver my vehicle 20 mins before my drop off time and he signed me out after it crossed drop of time this is cheating the store did that not good work ethics very disappointed.

Rating:

3.0

Everything went well with the truck but the cashier never payed me my cash back from the deposit.

Rating:

4.0

The location was good and the people were nice. My experience with Uhaul wasn’t so good though. They didn’t have the truck I reserved. I ended up spending about 2 hours on the phone to get a smaller truck a day late. Found out they overbook so someone ends up screwed. This is a central booking system- nothing to do with this particular location.

Rating:

4.0

The lock was out of service, and required 45min of work to get the rollers moving at all. Calling customer support resulted in being on hold without human interaction for the duration of trying to get the lock to open.

Rating:

3.0

Small shop with a van or two. Easy pick up locale though, just get your dets in ordr first

Rating:

3.0

You guys over charged me for no reason now I have to deal with this!