Customer Reviews for Craigs Car Care
(U-Haul Neighborhood Dealer)

112 reviews

1129 S 12th St   Bismarck, ND 58504

(701) 390-1608

Location Hours

  • Mon-Fri: 9 am - 6 pm
  • Sat-Sun: Closed

Services at this Location:

Contact Us

(701) 390-1608

1129 S 12th St
Bismarck, ND 58504

Services at this Location:

Location Hours

  • Mon-Fri: 9 am - 6 pm
  • Sat-Sun: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

WILLIAM A. 
Rating:
2.0

Person never checked in truck. Received a call from Uhaul the next day to see If truck was going to be turned in at designated time. Explained we turned in the day before. With such a shortage in trucks find location to be complacent. Was unhelpful.

MICHAEL B. 
Rating:
5.0

Customer did not leave a comment.

JAMIE S. 
Rating:
4.0

Customer did not leave a comment.

Donald W. 
Rating:
5.0

Customer did not leave a comment.

Juan G. 
Rating:
5.0

Customer did not leave a comment.

Norman M. 
Rating:
3.0

Customer did not leave a comment.

Ryan S. 
Rating:
2.0

My review really should be for the North location of U-Haul in Bismarck near interstate Avenue. I scheduled my rental to be picked up at 10 AM on Tuesday. I got there around noon. They told me they did not have a trailer for me and sent me down to Craigs. The whole process of picking up my trailer took 2 1/2 hours. It was it wasa complete rodeo. The guy at the North location shook his head and said I'm not from here anyway. Go down and pick one up or you won't have one.

debra C. 
Rating:
1.0

The truck was filthy and your attendant was rude, condescending and a downright smart ass! My reservation was for 9 AM and your rep didn't show up until almost 9:30 AM and he had to be called by the shop owner. The equipment I reserved online was not available and I was not given the $50.00 credit your online reservation GUARANTEES and i was over charged. Your rep laughed, mocked and made insults toward me while he was speaking to another uhaul rep on the phone. NEVER AGAIN

ronald G. 
Rating:
1.0

We had a reservation pick up at 12 pm. When we arrived the rep was gone and store was locked. We called the number and the guy told us he was gone for lunch until 1pm. We sat and waited and the man showed up at 120. We were upset as we did the online check in and just needed the keys. We didn't understand why our reservation was for 12 if we couldn't get the van at noon. We had left our ten year old at home so we could run quick and get the van, however we ended up waiting for 1 hr and 20 min!

Jay P. 
Rating:
3.0

Customer did not leave a comment.

Donald B. 
Rating:
4.0

Customer did not leave a comment.

MIKE P. 
Rating:
1.0

My pickup location changed 3 times. Confirmed the morning of them I get a call from regional that if I don't pickup by 1pm they will give the truck away. Went over right away and had to wait over 30 minutes. Truck was not full of fuel.

Robert S. 
Rating:
5.0

Customer did not leave a comment.

Dallas S. 
Rating:
5.0

Customer did not leave a comment.

Chris M. 
Rating:
4.0

Customer did not leave a comment.

Bradley P. 
Rating:
1.0

Actually know how to answer a door and do a uhaul return. Now I was overcharged. Only had the unit for 1 day.

Holly B. 
Rating:
4.0

Customer did not leave a comment.

David L. 
Rating:
5.0

Customer did not leave a comment.

sherill S. 
Rating:
1.0

Customer did not leave a comment.

James D. 
Rating:
4.0

Customer did not leave a comment.

Tyler B. 
Rating:
5.0

Customer did not leave a comment.

Robyn K. 
Rating:
5.0

Customer did not leave a comment.

Steven U. 
Rating:
3.0

Customer did not leave a comment.

Wanda B. 
Rating:
4.0

Way over priced for the same route I've taken it before.

Andres V. 
Rating:
3.0

Customer did not leave a comment.

Edward F. 
Rating:
2.0

I was late to pick up but I had to wait 2hours for someone to help.

Jeanette G. 
Rating:
5.0

Craig's Car Care was excellent. They helped me diagnose and fix a broken wire in my car's trailer wiring harness. Without their help, I would not have gotten on the road in time to make my destination that day. Appreciate it very much - thanks!

Robert B. 
Rating:
3.0

Customer did not leave a comment.

Russell B. 
Rating:
5.0

Customer did not leave a comment.

William B. 
Rating:
2.0

I reserved a 10 foot truck, a 15 foot was the only truck they had. Not available, but the only truck on location. At the end of the trip, found out why the truck smelled like bananas. There was a banana hidden under one of the seats. Cab seal leaked, got rained on for 300 miles, tried to tape up the leak but didn't work and had to stay on schedule.

Nathan C. 
Rating:
5.0

Customer did not leave a comment.

Steven B. 
Rating:
1.0

This guy wasn't organized. I put a deposit down for both pieces of equipment and was told that I would be getting the deposit back at this location. The gentleman only got me a receipt for the deposit for the truck. I should be getting two deposits. I also never received confirmation that both the truck and the trailer had been received at the drop off location. I only got a confirmation for the truck.

Nathan P. 
Rating:
3.0

Customer did not leave a comment.

Jennifer M. 
Rating:
4.0

Customer did not leave a comment.

Rick P. 
Rating:
5.0

Nothing it was all good

david O. 
Rating:
1.0

Person helping us was not polite, seemed like he didn't want us there or did not know what he was doing, I was not impressed.

Janet R. 
Rating:
5.0

Customer did not leave a comment.

john T. 
Rating:
3.0

Muddy lot. Was pointed to the location to drop off the uhaul.. Had to disconnect myself. Was suprised he didn't ask my name or review the uhaul.

Thomas S. 
Rating:
3.0

Customer did not leave a comment.

HUNTER J. 
Rating:
2.0

Customer did not leave a comment.

curtis B. 
Rating:
1.0

Their was no record of our reservation at Craig's where we were told to pick up our rental, but fortunately they did have trailer that was what we had reserved. Casey was great to work with, and we picked up the trailer about 4:00 pm. At about 7:00 pm we got a call from U-Haul wondering why we hadn't picked up the trailer at the Interstate location. I told her we were told to get it from Craig's, not Interstate and she was totally confused. They also said they would e-mail us where to return it to in Sioux Falls but never did. All done and taken care of. Not impressed with reservation system.

Roger P. 
Rating:
2.0

We were on a tight time schedule and needed to pick up at 9am as scheduled. Nobody was around, so called the number provided and was told he would be there in a 1/2 hour or so. Had to jump start someone's truck. VERY rude on the phone. Would never use this location again!

Rob B. 
Rating:
5.0

Customer did not leave a comment.

Dallas S. 
Rating:
4.0

No one was present when I dropped the trailer. I stopped by later but still nobody there. I called their phone and they said to just leave the trailer and go, all was ok.

John L. 
Rating:
5.0

Customer did not leave a comment.

Steven M. 
Rating:
4.0

Customer did not leave a comment.

Ron S. 
Rating:
5.0

Customer did not leave a comment.

Judd P. 
Rating:
5.0

Craig and his son operate a very nice location, very accessible. They assisted in the unhook of the trailer as well.

craig M. 
Rating:
5.0

GREAT JOB

Dan M. 
Rating:
3.0

Customer did not leave a comment.

Jeffrey L. 
Rating:
5.0

Customer did not leave a comment.

Steven H. 
Rating:
4.0

Main Bismarck location had awful support and did not help in the process of picking up the Uhaul. Craig's Car Care was helpful, but the individual that rented the trailer before us did not have it in the right location so when we went to the location he was at (Bismarck's main location) the staff was not friendly, helpful, or willing to work with me in coming up with a solution to the problem.

Ann G. 
Rating:
1.0

Customer did not leave a comment.

Dominic G. 
Rating:
3.0

print paperwork for customer that shows rental insurance and rental of U-Haul.

Loretta J. 
Rating:
4.0

Customer did not leave a comment.

Suzie M. 
Rating:
3.0

Customer did not leave a comment.

bradley W. 
Rating:
5.0

Customer did not leave a comment.

Stacy H. 
Rating:
5.0

Customer did not leave a comment.

JEREMY I. 
Rating:
5.0

New truck - everything went as planned.

Mike R. 
Rating:
1.0

I wasn't given the trailer I reserved , my trailer was given to someone els The lady at the Fargo Office was very rude and had to settle for a open trailer. My furniture got wet traveling from North Dakota to Texas Very poor business ????

Robert G. 
Rating:
5.0

Customer did not leave a comment.

Malissa J. 
Rating:
3.0

The mirror on the right hand side was broken and there was a rock in the window on the driver side window in your view.

Joshua G. 
Rating:
5.0

Customer did not leave a comment.

Mariah G. 
Rating:
5.0

Customer did not leave a comment.

Phillip F. 
Rating:
3.0

Customer did not leave a comment.

Ayrica J. 
Rating:
3.0

Due to it being a holiday, the location was closed when the trailer was dropped off. A phone call was made on how to assure we dropped it off in case it was stolen before they opened for business again. The man was kinda rude and said we could write the date on the receipt and put it in the drop box.

Jeanne S. 
Rating:
3.0

I did not have a dolly and was charged for it. It made my move very difficult and you did not even have it in the truck but yet gave me credit for not getting it --then charged for missing when returned the Uhaul. Get it together uhaul. One gallon short of returning it to the gas level and charged 42 dollars.. never using uhaul again

LUCINDA G. 
Rating:
5.0

Nice guy helpful

Kimberly F. 
Rating:
3.0

Road construction made for difficult in and out.

Gerry L. 
Rating:
5.0

After road construction done

Kimberly F. 
Rating:
4.0

Customer did not leave a comment.

Douglas A. 
Rating:
5.0

Good customer service. Made our move inexpensive.

Ron W. 
Rating:
3.0

Customer did not leave a comment.

Dave K. 
Rating:
3.0

Have the truck clean with ALL snow removed, cargo cleaned out and gas at 5/8

Tre D. 
Rating:
3.0

It's a car garage so it's hard to make it inviting. Guy at the counter was helpful and got me in and out quickly which is all I cared about.

Thomas G. 
Rating:
1.0

First of all I was supposed to pick up my trailer at the (1453 Interstate Loop, Bismarck, ND 58503) location. I couldn't because the trailer that I was assigned to was dropped off at a location South of town, I was currently on the North side. They wouldn't even let me grab a different trailer. This was unbelievable, I took off from work early and I ended up being sent all around Bismarck. When I got to Craig's Car care, I had to wait for the computer to update for a half hour! And ontop of that, the person that booked my trailer reservation did it on the wrong day. It is going to be really hard for me to business with uhual again and even harder for me to not tell people to use another service.

DEVIN I. 
Rating:
5.0

Customer did not leave a comment.

Ira G. 
Rating:
4.0

Customer did not leave a comment.

RODNEY G. 
Rating:
5.0

Customer did not leave a comment.

James M. 
Rating:
2.0

Put up some signage that can be seen...the sign on the front of the building but flat on the front and low, so it is blocked by vehicles parted in front of the building. However, I was upset before I got there because I had rented the trailer for pickup at a different location and for pickup no later than 8 AM. This location does not open until 9 AM but that did not seem to be a concern for U Haul or initially for the person at Craig's Car Center. The U-Haul reservation system, frankly sucks. I don't know if it is a case where the CSRs put in whatever they want or if the system is so messed up that nothing registers correctly......I frankly feel it is a combination of those. One young man I dealt with was super, but the information (when I called in advance to confirm) was not correct. Then, the lady I worked with was totally incapable of grasping anything I asked/tried to clarify. I should not be surprised, however. When a central phone bank is used, there is NO concern for getting something right because there is no way to force accountability. If you work with each store, there is going to be greater care to get things correct and to make the customer happy. As I said, I was not happy when I found out I had to go to Craig's to get the trailer, but the young man there had an attitude that did not go far with me and before I left, he had the understanding he was not going to treat me without respect. I thanked him, when he completed hooking up the trailer and offered my hand as I felt he was, at that time, trying to make amends and I appreciated it.

Mike H. 
Rating:
2.0

This message is for UHaul, not Craig's Car Care. Our company was NOT called 2 days prior, as promised, to verify location where to pick up scheduled truck; therefore, a credit card was NOT on file for us. Our staff was driving from one end of town to the other to get the right location to having to come back to the office to retrieve a credit card for payment...VERY inconvenient. The receptionist tried for 3 days to mention the issue to the manager and couldn't ever get through except to a representative, which took her email address and said "the manager will get back to you", he/she never did. Extremely disappointing!!!!!

Daniel D. 
Rating:
3.0

Customer did not leave a comment.

RYAN K. 
Rating:
2.0

We purchased a hitch. I expected a new one versus the old very rusty one we got. This location said hey didn't have any hitches so they gave us one they had laying out back and charges is $20 cash. We rented a dozen furniture pads as we were movin antique furniture. He forgot to give us the pads. I need to check to make sure that was credited on my bill.

Carla S. 
Rating:
3.0

Customer did not leave a comment.

Gregory L. 
Rating:
3.0

Customer did not leave a comment.

Alan S. 
Rating:
3.0

Customer did not leave a comment.

Doug A. 
Rating:
3.0

Customer did not leave a comment.

Christine D. 
Rating:
2.0

I had to start from zero with them even after I made a reservation & had a reservation number from U-Haul. They didn't even know that I was picking up a truck, blankets, car dolly & furniture dolly from them ???

JIM M. 
Rating:
4.0

Customer did not leave a comment.

William W. 
Rating:
4.0

Customer did not leave a comment.

WINONA H. 
Rating:
2.0

I was not pleased with your service. I calledi n three times to reverse a 26 ft truck. & at the day of pick-up you only had a 20 ft. Was not happy that I was not able to get what I had reversed. You should be serving your customer's much better than you do. & was also bugs about the truck being returned much sooner than what told by Craig's car care..

Jane P. 
Rating:
5.0

Customer did not leave a comment.

arnie K. 
Rating:
4.0

Customer did not leave a comment.

wyatt K. 
Rating:
5.0

Things were done in a timely manner, would use this service again.

jerry W. 
Rating:
3.0

Customer did not leave a comment.

JASON F. 
Rating:
3.0

Customer did not leave a comment.

GULDEM B. 
Rating:
5.0

No issues. Good service.

VAL W. 
Rating:
5.0

Customer did not leave a comment.

HAROLD P. 
Rating:
4.0

Customer did not leave a comment.

Kathleen A. 
No reviews have been submitted for this location.

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