Address that populated in Uber for Craig’s Car Care dropped us off at the wrong location so had to walk 8 blocks with our luggage in tow. Then our pickup time of 12:30 was not honored since nice our pickup location was moved from when I made my reservation. Craig’s is closed from 12-1 for lunch. Then the employee didn’t come back until 1:20 after I called the line and “Craig” had to call his employees to get back to the shop for us. Then the U-Haul unit’s AC was cutting in and out so the employee had to figure out how to swap the unit with another unit. Then we checked the back just in case, and there was a padlock on the unit. We had to go back inside to have the employee take it off. If we hadn’t noticed and took off, we would have not noticed until the work day was over and then it was a weekend.
Heidi K
Craigs Car Care
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Bismarck, ND 58504
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Customer Reviews
- 3.5 Average Customer Rating
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We payed to have a dolly with the U-Haul and never received the dolly.
Jayjay JI called Craigs to let them know I was going to be about 30 minutes late and they said their guy that handles uhaul was out on a call and would be 2 hours later than my picked. If I wouldn’t have called, would have showed up and not been able to pick up my trailer. Thanks to Jeremy for coming to meet me from a different location! He was great to work with.
Alan TThey added a charge for coverage I did not ask for. Cost me an extra 45 dollars
Richard JI was going to haul a heavy old car 1600 miles and the trailer had a flat tire and person wanted to air it up and have me take trailer any way which is against u-haul policy and when we refused he got quite an attitude! Very unprofessional
alan d