This was one of the best rentals I have ever had. From start to finish they were accurate, kind, and very easy to work with. Greeted with a kind demeanor and excellent customer service.
HARRELL B
Customer Reviews for Crazy Book Lady
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Allow for a one way trip without charging $500 where a round trip is $100
HOWARD ZThe location was great and the service at the location was great. Totally help to made the overall experience fantastic!!
RODERICK WEasy pick-up, and easy drop-off. Can't ask for much more than that.
DAVID BCrazy book lady location is Amazing! Friendly, efficient, and professional! I would definitely recommend this location!!
WENDY KVery nice employees!
Lisa SVery good 👍
Inez GGreat customer service
VANESSA HAlways pleased with Stacy and her team. Highly satisfied.
STEPHEN DNothing , everything at this location when very smooth ! Pick up and drop was fast and easy , with a very professional staff ! Great location to work with !!
JOSEPH CPlease do not charge me for dolly/furniture pads because they did not come with my rental. I originally reserved at the Acworth Oaks location, but had issues, so I was transferred to this location. Outside of that, everything went great.
Tyesha TThis is the very best location to rent a U-Haul from. Everything in their process always goes smoothly. Awesome job Crazy Book Lady and team.
JEFFREY JDrove terrible, shaking and ticking
TOBYN MGreat Customer service
KENNETH BThe truck was in good condition and clean! This location does not provide the extra moving equipment like a dolly. Book with a U-Haul specific location if you want to rent anything aside from the truck. Check-in using the app was incredibly glitchy
Jamie HStacy, Brian and the rest of the crew are excellent!!!
MARK BNothing
BETTY SCrazy Book Lady has a clean office right off I-75 and they always have all sizes of trucks available. Staff are always friendly and professional.
MOSES Glots of space to park there and the checkout was less than a minute long.
MICHAEL CThe employees at this location were very helpful! Will definitely use this location again!
CARLOS GI really don’t know. The service was excellent and they are very friendly and easy to rent from.
GERALD AThe pick up was very easy. However, the one-way drop off did not allow me the option to drop at most convenient location.
MONICA TI got charged twice for the equipment, and I dont understand why. i'm gonna call tomorrow to find out why i was charged twice. I turned the equipment in after hours, but someone was there to check it in.
TRAVIS BThe location was fine however, the equipment the truck that I rented windshield wipers were missing on the passenger side, and the interior of the cab had dog hair all in it.
jennifer dKeep up the Superb work🤗😸
WILLIAM EWas not promoted to take photos after usage until later. Was afraid I would be charged for a full day or so. Agents handled the situation well though.
BRIAN NNo comments as everything worked seamlessly.
GREGORY GI needed a 10’ truck which they had 2 in the parking lot and the app also told me they had one available. I was told one was reserved and the other one had an issue with the gas gauge and wasn’t available for renting. I was stuck getting a 20’ truck instead for just a few items. I don’t know if it was an issue with the app or the rental place but these little communications between app and store should really be fixed, I would’ve gone elsewhere to get the 10’ truck.
DEREK MNOTHING, EVERYTHING WAS GREAT AND EASY, BUT I HAVE BEEN USING U/ HAUL ALL MY LIFE, THIS WAS THE FIRST TIME I RENTED AT THIS LOCATION, & I HAVE DECIDED I WILL BE BACK !👌😉
Anthony JOwner was very friendly and informative. Submitted my info online (didn't use the app), checked in at the counter, all went smoothly. I was on my way in about 10 min. Van was clean, no problems. Didn't hurt that I really like bookstores:)
Ricky IAbsolutely no issues.
RALPH RGreat all around!
Chris Cvery very expensive 😔
Yhocelin CService was quick and friendly. I would definitely rent from this merchant again.
Jeff JFriendly and efficient. Thank you.
Richard MWonderful location with caring people.
Richard MThis location has great staff and are in the ball. Quick in and out, very helpful, and Trevor was excellent - good detail to hitching and chain to checkout. Highly recommend and this will be my go-to U-Haul store from now on.
Bart JExcellent place to rent from! Courteous, efficient, competent!
Mark MMy experience with uhaul was horrible. They booked me for an 8am pick up with a location that doesn’t open until 9:30am. (No I did not do contactless or mobile pick up.) I called them and told them the issue. They switched my reservation to another near by location. I get there and they don’t have a truck. I was driving and calling all around my town to find a truck. I was wasting so much time that I reverted back to the original location. At that point they were now open. Horrible, horrible, horrible!
Vanessa CDrop off was closed Sunday so we went 23 miles over the limit. Neglected to inform us of the drop off being closed
Deborah BNothing. Great check out and return check in. Truck was clean, ran really well. Just a great experience.
Michael SThe door to trailer is in sad shape. The left-front tire is somehow damaged. It is so far out of balance, you can’t think going down the road. Also, the hitch is loose somehow. NOT a pleasant rental at all.
Robert SThe uhaul was not cleaned and I fell inside of the uhaul trailer due to it not being cleaned
natalie mI marked online no insurance and when I pocked up the trailer I was charged for insurance
Natalie PThe power was very nice and the rental was easy 10 for customer service.
DWAYNE JNothing much everything Is perfect
Victor PEasy online booking. Location for pick up was east to find and fast process. The folks working at the location were fantastic. Would definitely recommend to others.
Mia M