The store attendant was very pleasant in working with us, appreciated the service rendered.
FEMI K.
Customer Reviews for The Crazy Book Lady
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Awesome service at a great price! I was looking for something quick and easy, and Stacy and her team were fast, efficient and helpful! Thank you so much!
Mark L.The check in process took a bit of time.
Christa R.The check-in process at return of the rental was confusing and inadequate. The store clerk was busy with another customer, so check-in process was not completed by the store clerk. The rental equipment was clean on the inside, but not well maintained on the outside.
Daniel D.The inside of the truck looked like someone moved a construction site. The floor was cover in dirt. I swept it out but it was still dirty and dusty so I had lay my own blankets down to keep my stuff from getting dirty.
Christina A.Great friendly people and they have what you need
Christopher B.I'm extremely satisfied with service. Attendant was very professional.
Kwaku B.Very helpful and friendly. Excellent customer service !
TERI A.None
Rodrig J.Brian and the other gentleman were very courteous and efficient. Will rent from this location again Kevin Owens
Kevin O.pick up was fast and easy and the lady handling the transaction was pleasant and professional
Joel M.Took me a while to get verified at 8am - you needed to call another contact - and this could have been done in advance if I had known about it. A ‘Get ready for your rental' email 48 hours out would have been really helpful.
Robert H.A+
Mary Ann H.Checked me out quick with friendly service
William S.Crazy Book Lady has a HUGE parking area making pickup and drop off easy and they are fast response. This is always my first choice in our area!
Danny and Karen S.Great customer service. Accessing the location and trailer was easy. Employee connected it to my hitch and tested brake lights and signals were working. Would definitely use their services again!
John G.The Owner of the crazy Book lady is awesome to deal with, extremely friendly prompt courteous service.
James R.Great! Thank you!
Travis P.Book Lady is always great and happy to help. Ease of return was terrific.
Michael W.Stacey runs a very nice operation. Her customer support is by far the best that i've ever had with uhaul. Keep up the excellent work.
Steve D.The truck is no good to old and have hard bake and wells
Carlos V.The inside of the cargo van looked like it was 10 years old, but it only had 28,000 miles. The lack of cleanliness was not the fault of this location. I had a good experience at this location.
Ward P.Very helpful and friendly
Herman R.Excellent service and nice equipment
Teddy B.Great service
Jesse H.Amazing service from the lady that did the rental . She went above and beyond what she had to do with a great attitude and great customer service. Just an amazing experience with this location and the lady running it . Oh and go check all the books great selection and service !!
angela C.Experience was seamless and very convenient. I will definitely recommend Crazy Book Lady to others and will continue to use them for my U-Haul rentals.
SUSAN W.Customer service was excellent. Truck was not clean.
Maryann A.Thanks
Mohamed G.U-Haul is a huge company and no one cares about U-Haul. I absolutely loved the woman I worked with through the bookstore though. Less U-Haul, more nice people.
Joey K.Great customer service. Had exactly what we needed and the rental price was super reasonable. Will be back if I need to move anything large again.
Julie M.Get better suspension for your trucks. Terrible ride
Ann marie M.Grat coordination on rental & good pricing!
Suzanne S.The young man there was very polite and helpful
Lakysha J.It took over an hour to check out the van we reserved because of technology issues. Checking the van back in was equally awful. We eventually had to give up and call for help.
Matthew B.I rent from this location regularly. I will no longer be doing so I was returning my 24 hour rental at 11 am I was pulling up to the location at 10:30 am .I got call it was the associate asking if om returning the vehicle I said yes I pulled in the owner greeted me I told her I was unhappy about being checked up on like a child I've been renting from her for for over a year and a half She blew me off which upset me more .not even an apology . My question to her was is this. u haul policy. all she said was it wasn't personal. I called u haul When I got home I spoke with 2 women one said no The other escalated it to a caf she said yes it is . I would like that In Writing.and a response. from the district manager with an update. on his discussion with the agent at this location.
Jodie L.The personnel entered the incorrect gas amount left in the tank. We have a photo for proof but we were unable to upload photos at the time of drop off. We were told we would be getting a refund though
JOSHUA J.Keep up the good work
Scott A.Sent me to a location that the uhaul scheduling people gave me for a auto transport that did not exist. So a 2 hour rental turned into a 24 hour and now I have been overcharged. Talked to customer service no help there.
Brian W.The staff provided excellent customer service and were very friendly. And they were very knowledgeable.
David R.The only thing I can say about this location is that the younger man was so very helpful .He went out of his way to help me in every way .I know I was there for 3 hours for something that was Uhaul fault .He deserves a raise
Tara H.They gave me a reservation at 9:30 but the staff wasn't there at 9:30 so I did have to wait a few minutes, however, overall they were friendly, got through the reservation quickly and it was very easy to drop it back off.
Julius A.Excellent
Jairo S.All good
Douglas C.Make sure signal lights are working. Back brake lights and right blinkers were not working
PAT C.Lady was super nice and easy to work with.
Ben V.No improvement needed Very capable staff
DONALD S.Great customer service provided
ROGERS C.Brian was excellent, friendly & offered us to buy rope at a good price.
Rebekah M.Great experience
Lisa S.Instead of charging a full day apply a late fee especially considering the truck was only an 1hour late returned
Jacquis H.super-friendly and very close to where we live. highly recommended to anyone
Stephen D.Excellent customer service. Friendly and professional staff.
David E.The roof leaked all over the boxes and damaged our personal items.
Josh L.Can't think of a thing.
Doug C.Charged me $30 after dropping 6x12 trailer off for no reason considering the trailer was clean and nothing was wrong with it, I went out of my way to go to this location because it would apparently save me $35, but I guess that was bullshit after all.
Layne N.Stacey did a great job. I needed to use a trailer for several days and this location helped me over the phone in just a few minutes. Pickup/Hookup was easy and the large parking lot at this location makes it very easy to get in and out! I will definitely use this location for future needs!
Matthew R.Very freindly and knowledgeable staff
Larry M.Efficient and friendly thanks for taking me in last minute.
Anthony T.