Dropped after closing time.
CHRISTOPHER S
Customer Reviews for Crazy Book Lady
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
A nice new van is what I used. It drove great and y’all nailed it. There was a kitty cat outside that seemed distressed, and I couldn’t help her 😭. But that has nothing to do with U-Haul!
Tyler NLocation was convenient, Drivers side was parked right up against another truck, very difficult to open door and enter. The floor board was dirty and steering wheel smelled like pot. Price was good and customer service was helpful with the early checkout was convenient.
John KThis was not the drop off location that I requested six weeks prior when I made the reservation. So again I had to drive 20 miles round-trip to this location to drop the truck off.
Claude SSigns say 49.99 but online charged me $250
EDWARD LThe trailer fell off my hitch going up a hill on a narrow 2 lane road ! Scared me to death! I was alone so I had to lift the trailer and put on hitchwith traffic whizzing by .The place where I picked it up had not tightened the connection . I drove slowly to the next U-Haul place I could find and they secured trailer to hitch but it did pull my trailer hitch out a bit! When it fell off I thought I was going to run into oncoming traffic or tip over. Thankfully it did not happen. Bad experience
PENNY MDid drop off after hours
Gail SIt was an excellent experience. I don't know where you could improve.
Donald HI rented 12 moving blankets and they were not there. They said they called me, but I have no record of call and no voicemail left that they were out of blankets! Not good when you are transporting 3 rooms of antiques! They took off the charge, but I didn’t find out until I picked the truck up. Very disappointing!!! I recommend calling the day before to be sure all your rented supplies will be included!
Jaylene Ggreat service and friendly! Young man did a great job when I returned the 15 footer! Thanks!
JOHNNY LNothing to improve at this location. Everyone is always happy and smiling .
Joseph CEasy experience!
BILLY M2 flat tires had to sleep in my truck a scary hard night just thankful i made it home
JERROLD LMy customer service was a good listener, knowledgeable, willing and able to take care of my issue.
GEORGE PThis was one of the best rentals I have ever had. From start to finish they were accurate, kind, and very easy to work with. Greeted with a kind demeanor and excellent customer service.
HARRELL BAllow for a one way trip without charging $500 where a round trip is $100
HOWARD ZThe location was great and the service at the location was great. Totally help to made the overall experience fantastic!!
RODERICK WEasy pick-up, and easy drop-off. Can't ask for much more than that.
DAVID BCrazy book lady location is Amazing! Friendly, efficient, and professional! I would definitely recommend this location!!
WENDY KVery nice employees!
Lisa SVery good 👍
Inez GGreat customer service
VANESSA HAlways pleased with Stacy and her team. Highly satisfied.
STEPHEN DNothing , everything at this location when very smooth ! Pick up and drop was fast and easy , with a very professional staff ! Great location to work with !!
JOSEPH CPlease do not charge me for dolly/furniture pads because they did not come with my rental. I originally reserved at the Acworth Oaks location, but had issues, so I was transferred to this location. Outside of that, everything went great.
Tyesha TThis is the very best location to rent a U-Haul from. Everything in their process always goes smoothly. Awesome job Crazy Book Lady and team.
JEFFREY JDrove terrible, shaking and ticking
TOBYN MGreat Customer service
KENNETH BThe truck was in good condition and clean! This location does not provide the extra moving equipment like a dolly. Book with a U-Haul specific location if you want to rent anything aside from the truck. Check-in using the app was incredibly glitchy
Jamie HStacy, Brian and the rest of the crew are excellent!!!
MARK BNothing
BETTY SCrazy Book Lady has a clean office right off I-75 and they always have all sizes of trucks available. Staff are always friendly and professional.
MOSES Glots of space to park there and the checkout was less than a minute long.
MICHAEL CThe employees at this location were very helpful! Will definitely use this location again!
CARLOS GI really don’t know. The service was excellent and they are very friendly and easy to rent from.
GERALD AThe pick up was very easy. However, the one-way drop off did not allow me the option to drop at most convenient location.
MONICA TI got charged twice for the equipment, and I dont understand why. i'm gonna call tomorrow to find out why i was charged twice. I turned the equipment in after hours, but someone was there to check it in.
TRAVIS BThe location was fine however, the equipment the truck that I rented windshield wipers were missing on the passenger side, and the interior of the cab had dog hair all in it.
jennifer dKeep up the Superb work🤗😸
WILLIAM EWas not promoted to take photos after usage until later. Was afraid I would be charged for a full day or so. Agents handled the situation well though.
BRIAN NNo comments as everything worked seamlessly.
GREGORY GI needed a 10’ truck which they had 2 in the parking lot and the app also told me they had one available. I was told one was reserved and the other one had an issue with the gas gauge and wasn’t available for renting. I was stuck getting a 20’ truck instead for just a few items. I don’t know if it was an issue with the app or the rental place but these little communications between app and store should really be fixed, I would’ve gone elsewhere to get the 10’ truck.
DEREK MNOTHING, EVERYTHING WAS GREAT AND EASY, BUT I HAVE BEEN USING U/ HAUL ALL MY LIFE, THIS WAS THE FIRST TIME I RENTED AT THIS LOCATION, & I HAVE DECIDED I WILL BE BACK !👌😉
Anthony JOwner was very friendly and informative. Submitted my info online (didn't use the app), checked in at the counter, all went smoothly. I was on my way in about 10 min. Van was clean, no problems. Didn't hurt that I really like bookstores:)
Ricky IAbsolutely no issues.
RALPH RGreat all around!
Chris Cvery very expensive 😔
Yhocelin CService was quick and friendly. I would definitely rent from this merchant again.
Jeff J