Customer Reviews for Crazy Book Lady
(U-Haul Neighborhood Dealer)

286 reviews

5058 Cherokee St   Acworth, GA 30101

(770) 917-9099

Hours

  • Mon–Sat
    9:30 am–6 pm
  • Sunday
    10 am–4 pm

Services at this Location:

Contact Us

(770) 917-9099

5058 Cherokee St
Acworth, GA 30101

Services at this Location:

Hours

  • Mon–Sat
    9:30 am–6 pm
  • Sunday
    10 am–4 pm
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Can't think of a thing.

Doug C. 
Rating:
1.0

Charged me $30 after dropping 6x12 trailer off for no reason considering the trailer was clean and nothing was wrong with it, I went out of my way to go to this location because it would apparently save me $35, but I guess that was bullshit after all.

Layne N. 
Rating:
5.0

Customer did not leave a comment.

Lisa W. 
Rating:
5.0

Stacey did a great job. I needed to use a trailer for several days and this location helped me over the phone in just a few minutes. Pickup/Hookup was easy and the large parking lot at this location makes it very easy to get in and out! I will definitely use this location for future needs!

Matthew R. 
Rating:
4.0

Customer did not leave a comment.

REBECCA S. 
Rating:
5.0

Customer did not leave a comment.

Michelle N. 
Rating:
5.0

Very freindly and knowledgeable staff

Larry M. 
Rating:
5.0

Customer did not leave a comment.

Thomas P. 
Rating:
5.0

Customer did not leave a comment.

Daniel F. 
Rating:
5.0

Efficient and friendly thanks for taking me in last minute.

Anthony T. 
Rating:
5.0

Customer did not leave a comment.

Martha S. 
Rating:
5.0

Customer did not leave a comment.

William G. 
Rating:
4.0

It was interesting

Jerry M. 
Rating:
5.0

Customer did not leave a comment.

Matt M. 
Rating:
5.0

My only complaint was the awful cigarette smell inside the van. Otherwise it was a perfect rental and I will use this location again.

Charles W. 
Rating:
4.0

Customer did not leave a comment.

Ramona G. 
Rating:
5.0

Customer did not leave a comment.

Michael S. 
Rating:
2.0

None of the additional equipment I ordered was in the truck, so I couldn't start my move till the next day. This caused me to return the truck a few hours after my scheduled time. I'm still waiting to hear if U-haul is going to correct this situation or not. I'm not happy at all so far

Donald H. 
Rating:
3.0

Back of truck was not swept

Roy G. 
Rating:
5.0

Customer did not leave a comment.

Alicia B. 
Rating:
2.0

No passenger side door key access, and it's been that way for a while from how it looks. The transmission is going out on this truck No hand trucks inside when I ordered them, The seal on the drivers door fell completely off. I called and the owner put me on hold for over 5 minutes before I finally hung up. Worst UHual experience ever

SARA W. 
Rating:
5.0

This is a great rental place. Friendly and helpful.

Kamala D. 
Rating:
5.0

Crazy Book Lady does great job. They have a large parking area that is easy to access and their service is fast and customer-focused!

DannyandKaren S. 
Rating:
5.0

Customer did not leave a comment.

Chris B. 
Rating:
5.0

The “crazy book lady” is not actually crazy! She is super nice and professional! Maybe she is crazy about books - she has a lot of really nice books for sale at her store.

Kathleen P. 
Rating:
5.0

Nice peopleto do business with I'm a returning customer.

Mark J. 
Rating:
3.0

Maybe recommend - even though I had done reservation online, it's like the system did t take anything. The representative was insisting that I turn in the trailer at a different place that what I reserved.

Derrick T. 
Rating:
2.0

Customer did not leave a comment.

Moises J. 
Rating:
4.0

The location had poor cell phone service. I have good service everywhere, but down in that parking lot I had 1 bar and the mobile pickup process was taking forever. We arrived 30 minutes early and it took us 42 minutes to successfully finish the mobile pick up. They uhaul app crashed a few times during the process too so I didn't get to finish taking pictures of the truck to update damage that was not marked with an x.

Roan C. 
Rating:
5.0

Nice place, great service.

Scott B. 
Rating:
5.0

Customer did not leave a comment.

Rajesh M. 
Rating:
5.0

The lady that took the keys from me here was super kind and customer service oriented. She apologized that I had such trouble with uhaul.

Emily H. 
Rating:
5.0

price quite high for one way. This just tells me that you don't want to rent to people leaving town. . This is a crime the ware on the trailer is twice as much for in town use. So you put the expense on some one 2that wants to move to a better location for a new job or family .

David G. 
Rating:
5.0

Customer did not leave a comment.

James R. 
Rating:
4.0

In my attempt to reschedule a drop off location, I had a horrible experience with phone and online attempts to do this. My drop off location was moved to a different location after getting confirmation of a primary location.

Cory T. 
Rating:
1.0

I was. Surged an extra day and that should've not been the case. I had the truck for less than 24hrs!!!

Gustavo A. 
Rating:
4.0

I had an issue logging into both the website and mobile app when I tried to pick up my truck. Called the UHaul customer service number and first rep could not help so they transferred me to someone else. That person was extremely rude and hung up on me when I voiced my frustration with the process. It took me a total of 45 minutes to get something to work and then get my truck. And all of this was after they switched my pick up location the day before.

Jason T. 
Rating:
5.0

Customer did not leave a comment.

Rickia M. 
Rating:
5.0

Great customer service!

William I. 
Rating:
5.0

Very professional

NICOLE D. 
Rating:
5.0

Customer did not leave a comment.

William C. 
Rating:
2.0

We went to three different U-Haul locations after they did not have our previously reserved truck. Ridiculous! The last one is located inside a bookstore and is poorly signed.

Jeff W. 
Rating:
5.0

Best u-haul experience ever! The Crazy Book Lady was very friendly and offered later return hours than many other locations. I will definitely use this location for future rentals.

Brian M. 
Rating:
3.0

Customer did not leave a comment.

Alan A. 
Rating:
3.0

The truck provided had almost 200K miles, seats were worn out and uncomfortable, the passenger door would not completely close, and the back of the truck was very dirty.

Jimmy S. 
Rating:
5.0

Customer did not leave a comment.

Greg J. 
Rating:
2.0

Office location hard to find.

Phyllis T. 
Rating:
5.0

Customer did not leave a comment.

Breanna P. 
Rating:
4.0

Customer did not leave a comment.

henry G. 
Rating:
5.0

Brandon was very helpful went above and beyond to make sure I was good. Thanks Brandon job well done

Beverly S. 
Rating:
4.0

The lady who checked me in was quick and had me on my way in short order.

David S. 
Rating:
5.0

She was very helpful and friendly!

Kathryn W. 
Rating:
5.0

Customer did not leave a comment.

Brian P. 
Rating:
5.0

The lady I rented from was awesome! The Crazy Book Lady in Ackworth, Ga.

donald S. 
Rating:
5.0

Customer did not leave a comment.

William B. 
Rating:
5.0

Customer did not leave a comment.

Bernard B. 
Rating:
4.0

It's a used bookstore so if you are ok with books everywhere, it's fine. The staff is super friendly and helpful - they were patient with my problematic move that was not their fault. They helped me work through what I needed. And hey who doesn't love a good used bookstore?

Kendra S. 
Rating:
4.0

Improve the website so we can do self-return.

Pamela C. 
Rating:
5.0

Customer did not leave a comment.

Lynn H. 
Rating:
5.0

Everything went great. The staff was nice and very helpful!

David S. 
Rating:
5.0

Super place for Uhaul rental and return. Thank you to the great folks that work here !

WILLIAM H. 
Rating:
5.0

Customer did not leave a comment.

WILLIAM E. 
Rating:
4.0

after hours drop off. Stacy was very helpful the next day on confirming receipt and correcting account on drop off to location.

Robert F. 
Rating:
3.0

Customer did not leave a comment.

annie S. 
Rating:
2.0

These people are ok but they are book store workers. Not U Haul specialists. You have to wait behind haggling book store customers and somewhat untrained staff at the counter. (Untrained on either the book store job or the U Haul job it appears). When you are renting you are normally on a time frame. Your rates are per a time frame. They also like to close early and not really check in the returned equipment. Wouldn't use this place again unless its all that's available.

Jeff H. 
Rating:
5.0

Customer did not leave a comment.

Mike G. 
Rating:
5.0

Customer did not leave a comment.

Patrica P. 
Rating:
5.0

Customer did not leave a comment.

Donna W. 
Rating:
3.0

Customer did not leave a comment.

John H. 
Rating:
5.0

Nice lady! Took good care of us at check-in and was very quick!

William R. 
Rating:
5.0

Customer did not leave a comment.

Sherri G. 
Rating:
5.0

The associate I worked with was incredible!

Cody A. 
Rating:
5.0

She was wonderful.

Paul T. 
Rating:
5.0

Phenomenal staff. Super helpful!!

Rich D. 
Rating:
5.0

Customer did not leave a comment.

Myron C. 
Rating:
4.0

Customer did not leave a comment.

Christopher B. 
Rating:
1.0

I got charge for an extra day when I didn't have it an extra day!

Katelyn R. 
Rating:
5.0

Customer did not leave a comment.

ROBERTO M. 
Rating:
5.0

Customer did not leave a comment.

Eric J. 
Rating:
5.0

Customer did not leave a comment.

Ryan Z. 
Rating:
5.0

Customer did not leave a comment.

Nick B. 
Rating:
5.0

The staff is very helpfull and freindly

Larry M. 
Rating:
5.0

Customer did not leave a comment.

DAVID S. 
Rating:
5.0

Great location with professional staff!

DANIEL C. 
Rating:
5.0

Customer did not leave a comment.

Roger S. 
Rating:
4.0

Customer did not leave a comment.

Ashwinkumar P. 
Rating:
5.0

Customer did not leave a comment.

Mark J. 
Rating:
5.0

Customer did not leave a comment.

Patrick L. 
Rating:
5.0

Customer did not leave a comment.

Melvin L. 
Rating:
5.0

Nothing

Meagan J. 
Rating:
5.0

Customer did not leave a comment.

Jodie L. 
Rating:
5.0

Customer did not leave a comment.

Oscar D. 
Rating:
5.0

Customer did not leave a comment.

Elizabeth G. 
Rating:
3.0

I was late to pick up but they were accommodating and I have no reason to believe the truck was ready at scheduled time. The book store had a lot to look at while I waited to complete transaction also

Brian M. 
Rating:
5.0

You need to provide a jack on the trailer. It took me an hour to remove it from my truck and it damaged my bumper when it slid forward when it released from the ball. The weight it too heavy to remove when dropping the trailer off when the facility is closed.

William T. 
Rating:
5.0

Customer did not leave a comment.

Tyler G. 
Rating:
5.0

Customer did not leave a comment.

Isioma O. 
Rating:
4.0

Customer did not leave a comment.

Valerie W. 
Rating:
5.0

Customer did not leave a comment.

Sharon T. 
Rating:
5.0

Great location, great service, much better than most... my preferred location.

JASON F. 
No reviews have been submitted for this location.

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